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Business Profile

Furniture Manufacturers

Quatrine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Manufacturers.

Complaints

This profile includes complaints for Quatrine's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quatrine has 2 locations, listed below.

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    • Quatrine

      355 Hayes St San Francisco, CA 94102

    • Quatrine

      3235 Sacramento St San Francisco, CA 94115-2047

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/19/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December 2023, we purchased several pieces of furniture from Quatrines ******* store as part of their sale merchandise. One of these pieces was a ******************* and ottoman. It was advertised at one price, but when we arrived at the store (with movers heading over) the sales person said the ottoman was not, in fact, included, that the advertisement was a mistake. This was frustrating, but the movers were on their way and we had already committed and planned for the furniture purchase.On January 4th, we asked about the ottoman, and during that communication, we discovered that it was, in fact, included in the advertised price. We paid almost the same amount for the sofa as it would have cost for the ottoman included (a difference of $82). The sales people acknowledged this to be the case, but said their system would not allow for the ottoman to be given to us if we paid the difference of $82. Essentially, they could not fix their own mistake, and we would be paying for it.Additionally, they said we could buy it for $663 which was insulting. I am including emails documenting the exchange, the original advertisement, and the invoice indicating what we paid for the sofa. We are not sure if the original Quatrine store is in *************** or *************. The ******* store address and information is: Quatrine Home ********************************************************************** T: ************ ********************************** www.Quatrine.com Thank you very much for your help.?***************************** & *************************

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