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Business Profile

Hearing Assistive Devices

ViaHearing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an over the counter hearing aid from this company. It has now been 12 days since the order was placed. I have reached out to the company regarding my order via their preferred contact method (email) and have received one communication that said they would provide a tracking number. That communication was 6 days ago and they have not provided a tracking number nor have they responded to my email at all. The phone number listed on their website says no longer a working number.

  • Initial Complaint

    Date:02/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for a pair of rechargeable hearing aids from ViaHearing (*************************************************************************) for my elderly cousin while in ******** about two weeks ago (February 14 or 15, 2024). The total amount paid by Credit Card to ViaHearing was about $180 USD with a promise of a 3-5 business-day delivery. I left ******** on February 23 and up to the time of my departure, the hearing aids were not received. I emailed ViaHearing (no telephone number provided) on the 'Contact **' section of their website at: ******************************* on February 21 prior to my departure from ********, to enquire about the order but no response to date. The telephone number listed on their website is : **************) which is not in service and which I did not try prior to the purchase.I emailed the Realtor for ****************************************************************** (***************************************************) who advised me to speak to ******* at ************** which is a store below him (***********************) that does deliveries. I spoke with someone at ******* and they said that ViaHearing just has a mailbox at ************************************. So to date, I have had no contact with ViaHearing and would like assistance in either tracking them down and getting my money back if possible. Thank you.

ViaHearing is NOT a BBB Accredited Business.

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