Reviews

This profile includes reviews for Williams Sonoma, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Williams Sonoma, Inc. has 197 locations, listed below.

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  Williams Sonoma, Inc.

  3250 Van Ness Ave San Francisco, CA 94109-1012

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  Pottery Barn

  Lenox Mall 3393 Peachtree Rd NE Atlanta, GA 30326-1162

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  Williams Sonoma, Inc.

  13499 S Cleveland Ave Unit 157 FT Myers, FL 33907

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  Williams-Sonoma Stores, Inc.

  1001 Bishop Street 1001 Bishop Street, #1600 Honolulu, HI 96813

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  Williams Sonoma Stores Inc.

  32100 Las Vegas Blvd S Ste 140 Jean, NV 89019-7007

Review Details

• Review fromMegan L

  Date: 06/26/2025

  1 star
  I am so frustrated with this business, mark and graham, i purchased two items and they were never delivered to my home, when i called on the phone the woman was so beyond rude and did not help at all. It has been over a month now, i just want my money back, otherwise i will be disputing next.

• Review fromOlympia S

  Date: 06/20/2025

  1 star
  I ordered a digital gift card online for fathers day for my dad. When I made the purchase, it was flagged/pending as if it was fraudulent. I was told this after I had to get on the phone to customer service the following Monday. Teyla the customer service ***** who was awesome, said she was working on getting the hold off 6/19. said she didn't know why they would put a hold on the transaction and call by Friday if its still not corrected. I was not told at all that someone would be reaching out to me on Thursday which is a national holiday, Juneteenth. Been recognized since 2021. Usually offices are closed. Apparently Williams Sonoma reached out to me on 6/19. One missed call, no voicemail left. because I was not available they cancelled my order. Today6/20 I call and of course it's too late. The excuse I was given is because I was a first time customer. Why would I buy a fake digital gift card?!l I'll take my money elsewhere. Get it together

• Review fromMatthew H

  Date: 06/18/2025

  1 star
  I do not leave many reviews, but it is shocking to me how an "upscale" chain like Williams Sonoma and Pottery Barn have such poor inventory control and customer service. I ordered a king size duvet inset on 04/22/2025 that was supposedly in stock and set to be delivered on May 19th. About two days before its scheduled delivered, I was notified that the duvet insert was now backordered and would not be delivered until June 13. Annoying, but decided to live with it. The on June 14th, one day after the duvet insert was supposed to be delivered, I was again notified that it was backordered and would not arrive until July 11th. On 06/18/2025, I called to cancel the order (enough is enough), but they would not let me because it was "preparing to ship," even though it was still not scheduled to be delivered until a month later? So instead of just refunding me, they are going to wait a month to ship the item and then force me to ship it back. This is an example of terrible management and terrible customer service. If you cannot deliver on your promises, then do not make a promise.

• Review fromHsu-Lien R.

  Date: 06/17/2025

  1 star
  Complaint: Seeking Full Refund for ********************************************* at ********************-******************** On June 10, 2025, I purchased two Nespresso Aeroccino 4 Milk Frothers from Williams-Sonoma, totaling $300.19, for use at a commercial client site where one of our machines had failed. One of the frothers (retail price $119.95) did not perform to the capacity needed, and I returned it to the store on June 16.Upon return, I was met with an insolent and dismissive team member who informed me that because the item was "lightly used," I could not receive a refundonly a store credit for $128.65. I explained that this was unacceptable. There was no clear communication at the time of purchase that light use would void the ability to return the product for a full refund. How else was I supposed to evaluate the equipments performance if not by testing it?The representative became condescending, telling me I should have observed a demo model in-store before purchasing. That comment, while perhaps technically true, came far too lateafter I had already made the purchase. I asked to escalate the matter and speak to a manager, and she claimed she was the manager. However, she then called over another employee, who simply repeated the same rigid store policy back to me in a patronizing tone, as though I hadnt understood the first time. This approach was offensive and only added to the ************** is completely unfair to expect customers to retain equipment that fails to perform its intended function simply because it was opened and used once. This was not a matter of buyers remorseit was a product that failed to meet the needs of a professional setting, and I attempted to resolve it promptly.I am seeking a full refund of $119.95 for the returned milk frother. A store credit is not acceptable under these circumstances. I trusted Williams-Sonoma to stand by their products and treat customers with respect, but this experience fell far short on both counts.

• Review fromNiki C

  Date: 06/14/2025

  1 star
  Never got my order ******* ****** wouldnt resend They used a picture of the 2 grey plastic bags with my Amazon orders inside ****** has many of same items Better policies and customer service NEVER AGAIN ORDER FROM ******* ******

• Review fromLinda V

  Date: 05/30/2025

  1 star
  deception on delivery timing finish flaking off furniture after 4 months, only a 30 day return policy

• Review fromShannon B

  Date: 05/22/2025

  1 star
  This has been the worst experience I have ever had. I ordered 6 pieces of furniture on April 2nd with a receive date of May 20th. On April 17th I received an email that my receive date was moved to Feb 13th to March 5th......of 2026!! I have called numerous times with no resolution, and they will not refund my money on a debit card that was used for half of the purchase. The other half was paid in cash, which the store converted to gift cards because they had to order it online, and now they want to give me my money in gift cards. I don't want any items from this store. I want my money back so I can go purchase a couch and chairs for my new house that currently sits with no living room furniture due to this situation.

• Review fromLaura S

  Date: 05/08/2025

  1 star
  I have had so many issues with ******* Sonoma and their brands. Most recently I was sent the wrong item and I was told to have a replacement sent I had to return the item first, which goes against *** regulations. The first ****** I spoke to said there was a disclaimer on their website that protects them from this. I looked and there is no disclaimer. I called again and was told I had to return the item before they sent a refund or replacement. After having so many customer service issues and poor quality from ** brands, I will not be purchasing from them again. It is absolutely absurd that a company labeled luxury has the worst quality and customer service.

• Review fromMichelle H

  Date: 05/07/2025

  1 star
  The bait and switch of pottery barn is, you pay thousands upon thousands of dollars for a couch, they tell you its being delivered on the morning of delivery. They tell you one of the slip covers doesnt fit they make you wait another month. They tell you its going to be delivered a second time on the morning of the second delivery they call you to say a new slip cover has a tear in it that needs to be fixed. Exact same scenario. Garbage communication between delivery service, *****************************, barn warehouse and their customer service team. I have already gotten rid of my couch and now we are sitting on camp chairs. Its infuriating to be told its being delivered and then the morning of it gets canceled. And their massively high shipping and processing fee fees go directly to their pockets because it sure isnt going into their warehouse for ease of delivery and quality control.

• Review frommonica s

  Date: 04/21/2025

  1 star
  I ordered an *************** maker ******* brand. The cost was ******. The first coffee make I received was the wrong brand , cost of that coffee maker was ******.( I however was charged ******) I promptly returned that coffee maker. The second coffee maker I received was also incorrect. This was a Cuisinart for ******. Called asked for a return and refund as well as to speaks to a supervisor. Call was disconnected. Phoned back , again asked for a return and refund as well as to talk to a supervisor. I was told I had to send an email to the agent that I was currently speaking to , the would then forward my email to a supervisor and I would receive a return email. Completely unacceptable and seems like shady business practice to me. Both times the coffee maker I received was worth a third of the price that I was charged for. As well as the fact that a superior was unwilling to talk to me.