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Business Profile

Internet Café

Cafe Mason

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to eat at Cafe Mason and bought coffee. I was about to order breakfast. One of the employees told me to pay up front. I asked why and he said "because I said so". I said in that case I would not eat breakfast and would just pay for the coffee. He told me not to pay and to leave right away.

    Business Response

    Date: 02/14/2024

    to whom it may concern,

    Due to the location we are situated, tenderloin district in downtown ************, a lot of homeless people come dine in and simply refuse to paySome servers ask customers to pay ,in advance as they order, to prevent refuse-to-pay customers. Customers without proper attire or unclean shoes, or offending odor may be asked to pay in advance or be refused service for indoor dining to consider other customers. We have posted the sign of " We reserved the right to refuse service to anyone "  We apologize to the potential customer ***************************** who is resident of local neighbor, for not being served. This is the first occasion that we received complaint ever since we opened for business April 1994 for 30 Years

     

    Customer Answer

    Date: 02/20/2024

     
    Complaint: 21237977

    I am rejecting this response because: There was nothing wrong with my shoes, attire, or odor, and I have been at Cafe Mason before and never had to pay in advance. I would like a letter of apology acknowledgin gthis. 

    Sincerely,

    *************************

Cafe Mason is NOT a BBB Accredited Business.

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