We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landlord Tenant Lawyers

Tobener Ravenscroft LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landlord Tenant Lawyers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a brief intake call where I described a legal issue with my landlord and then was asked to pay $250 for an official consultation. Said I was happy to pay that as long as I wasnt just going to be told that I have no civil case - they assured me that there was a case there, even if they couldnt take it. Paid $250 for a consultation, and was told in said consultation only that I have no case. I was fraudulently charged $250.

    Business Response

    Date: 11/17/2023

    All aspects of this customer's complaint are false, and the customer was issued a full refund already, prior to our even being notified there was a complaint filed with the Better Business Bureau.  Therefore, we respectfully request that the BBB deem that there is no basis for the complaint and consider this matter resolved. 

    Our intake specialists never comment on whether a caller has a case or not.  In fact, our written communications with the complainant had clearly stated that our paid phone consultations are for a one-time call with an attorney for the caller to learn what the applicable laws are, what their rights are, and what options they may have for potentially resolving their matter on their own without legal representation.  This was communicated in writing to the complainant no less than twice and the complainant moved forward with the consultation anyway fully knowing the scope of the offered service.  Additionally, the customer was not seeking help with a repair issue as stated in their BBB complaint.  Our written records show that is not what the intake nor the one-time consultation call pertained to at all.  Further, on the day of the call, the customer was belligerent and made threats against the consultation attorney and our law firm.  Based on this, the attorney had no choice but to end the call.  Prior to ending the call, the attorney let the customer know that they would receive a full refund.  The attorney then immediately, that same day, days before this customer made their complaint to ********************, submitted a request to the firm's bookkeeper to issue a full refund, which was issued shortly thereafter.  

    There is no basis for this complaint.  Additionally, given the customer's highly inappropriate behavior on the consultation call and that he was issued a full refund before we were even notified of this BBB complaint, we believe that the BBB should find that we acted in good-faith to resolve this matter and that this matter should be closed as such without any detriment to our BBB rating. We also request that the BBB not make this false complaint available for public view. 

Tobener Ravenscroft LLP is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.