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Business Profile

Language Training Aids

Verbling, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Language Training Aids.

Complaints

This profile includes complaints for Verbling, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Verbling, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint regarding the expiration of my credit with Verbling. I believe it is unfair and unreasonable that my prepaid credit, for which I paid over $1,000, has been rendered unusable simply because I havent used it recently. This practice penalizes customers despite their initial financial commitment.When I purchased this credit, I did so with the expectation of flexibility in my usage, especially considering the significant investment. Now, however, Verblings policy has taken away my paid-for service without a justifiable reason. While I understand that terms and conditions may include clauses on expiration, I strongly feel that these do not align with fair business practices, particularly when such large sums are involved.I am requesting that Verbling reinstate my unused credit, allowing me the full value of the purchase I originally made. I believe this request is reasonable, given the nature of the service and the expectation that pre-paid credits should not expire or be forfeited unfairly.Thank you for addressing this issue, and I look forward to a favorable response.

    • Initial Complaint

      Date:06/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a credit card purchase for a batch of 5 language lessons from Verbling. I then chose a teacher and scheduled the lessons. The teacher then canceled all the lessons manually, effectively refusing me service. The decision to cancel the lessons was made by Verbling's teacher. The problem is that I cannot apply the purchase credit to lessons with another teacher without spending more money due to idiosyncrasies in Verbling's system. Verbling has admitted this in email messages to me. I do not wish to incur further charges because of a situation which was not caused by me. I requested a full refund from Verbling, and their support representatives have refused to issue this refund.Therefore, my original purchase is unusable unless I spend more money. This situation is both unfair and a bad business practice. Given the situation, I want a full refund of my original purchase price. After receiving this refund, I intend to delete my account with ********************** and let the matter drop. I respectfully request your assistance in convincing the Verbling company to issue a refund to my credit card so that this matter can be quickly concluded. Thank you.Verbling account: ****************

    Verbling, Inc. is NOT a BBB Accredited Business.

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