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Customer Review Ratings
Average of 227 Customer Reviews
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Review fromKathy B
Date: 01/28/2025
5 starsI have been working with Referral Exchange for over 15+ years, and the leads I receive from them are consistently solid. It's important to follow up frequently until you can reach the leads on the phone. I have improved my response time for initial contacts, which has helped me close more than 12 transactions through Referral Exchange. I am happy to be part of such a great team.Review fromBillie F
Date: 01/18/2025
3 starsBillie F
Date: 01/18/2025
You will get leads from them and I did see an uptick when I started paying the $99/mo for Prime. Unfortunately they have a policy that you cant scrub a lead against your database so if you already have the lead too bad you still have to pay them. AND if the lead came from another referral source first they will only reduce their commission so now youll owe 2 referrals. In other words they are allowed to field out their referrals to multiple teams but we are forced to only work for them. For this reason, we canceled our relationship with Referral Exchange. I reached out and spoke to numerous people with no resolution. Its a shame because Ive been w them for a decade. But to be successful in real estate these days agents need multiple sources of lead ****
ReferralExchange, Inc.
Date: 03/19/2025
We appreciate your feedback and the time you've spent working with us over the past decade. We understand that agents may sometimes receive referrals for clients they have previously worked with. In these cases, we ask that agents provide communication records or active contracts demonstrating an existing relationship prior to our referral.Regarding multiple referral sources, it is common for clients to explore multiple platforms before selecting an agent. When this happens, multiple services may contribute to securing the clients business. While we evaluate these situations on a case-by-case basis, our referral fees are structured to reflect the value our service provides in connecting clients with top-performing agents.Were sorry to hear that our service didnt align with your current business needs, but we appreciate the opportunity to have worked with you and wish you continued success in your real estate career.All the best,Customer Care at **********************Review fromDorothy W
Date: 01/17/2025
5 starsThey do exactly what they say, they fund quickly and promptly handle any issuesReview fromValerie B
Date: 01/15/2025
5 starsWe have been working with ReferralExchange for more than 15 years and closed more than 35 transactions with them. They are always supportive and ready to help! The leads are great! it's all in the follow-up! Keep them coming ReferralExchange!Review fromCarol M
Date: 01/08/2025
5 starsReferralExchange uses a "jump ball" system, so agents have to be very responsive, but if you are quick you will get some viable leads. I have closed quite a few transactions since partnering with them.Review fromSANDRA W
Date: 12/03/2024
5 starsIt's a great opportunity to work with buyers and sellers. I appreciate the leads, but I think to many agents are getting the same leads. I was told when I started paying monthly that I would be featured more. I haven't seen any difference. There's a lot of competition in the system. There are some leads not verified as stated. But overall, I am happy to be part of the team!Review fromChristine S
Date: 12/03/2024
5 starsHad 2 closings with Referral Exchange last month. Great company with decent leads.Review fromMarty O
Date: 11/15/2024
5 starsI like working with Referral Exchange with leads in our area. They're a welcome addition to our business. I wish I could work with every lead that I receive but some of them are too far away...Review fromPam L
Date: 11/14/2024
3 starsPam L
Date: 11/14/2024
It good, but would love for it to be 25% referral fee.ReferralExchange, Inc.
Date: 03/19/2025
We appreciate your feedback and are glad to hear youve had a positive experience with our service. Our referral fees are typically set at 30% or 35%, depending on the source of the referral and the costs associated with generating and qualifying each lead. These fees are not based on the transactions price range or complexity but rather reflect the investment required to connect agents with vetted clients.We understand that every agent has different business considerations, and participation in our referrals is always optional. If a referral does not align with an agents preferences, they are free to archive it without obligation. We appreciate your insights and look forward to continuing to support your business.All the best,Customer Care at **********************Review fromRob M
Date: 11/08/2024
5 starsWe love working with Referral Exchange. Great lead source for our business.
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