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Business Profile

Marketing Software

VIDIQ, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Software.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov. 21 2024- I bought vidiq BOOST for 2 ******* channels. It has never worked right. I get runarounds and no help. After 6 months I unsubscribed and ask for a refund, they refused. I still have until Nov.21, 2025 left . I was using one of the services called BOOST when I did a new video and just as soon as I unsubscribed the button for that disappeared. They have given me the runaround, I don't have it, I do have it. Then tried to sell it to me again and then tried to convince me I have the service but I cannot see it. So I stopped trying to resolve it with them. So I'm asking you to please help me get all or part of a refund? They will tell you I got a lot of Subscribers with them! Not true I got them with another service I have hardly gotten anything with their service but aggravation and a headache!! PLEASE, Thank you

    Business Response

    Date: 05/16/2025

    Dear Better Business Bureau,

    Thank you for your recent correspondence.

    Weve been in direct contact with the customer and have addressed the matter in full. We took the concerns seriously and offered a resolution, which the customer accepted. We consider the matter resolved.

    The customers Boost subscription remained fully active through the end of the billing cycle, and no paid features were removed upon cancellation. A product update introduced an enhancement to the Boost workflow, where optimization features are now applied automatically eliminating the need for a manual button. This change affected all users and was not related to the customers account status.

    We remain available should the customer require any further assistance.

    Sincerely,

    vidIQ 

  • Initial Complaint

    Date:10/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a yearly member for them and signed up based off a feature they HAD. There was no update of the removal of the tool that I originally paid for. When I asked them about this they said they no longer support it (its still on their website) and they werent bringing it back. I sent 4 emails and never got a response.

    Business Response

    Date: 10/24/2024

    Dear Better Business Bureau,

    Thank you for your attention to this issue. We have contacted the customer and resolved their concerns, including their request for a refund. The feature in question was replaced with updated functionality as part of our efforts to enhance our product. Unfortunately, this led to the removal of some capabilities which the customer valued.  We are committed to enhancing user satisfaction and are actively working to reintroduce the specific functionalities requested. Should the customer or any of our users have further questions or require assistance, we encourage them to contact our support team directly.

    Sincerely,
    vidIQ Support Team 

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took out$199.00 when I did not sign up for $199.00 program or course with VidiQ. The phone number they give does not let you talk to anyone over the phone, it is just a recording that keeps repeating email for support.

    Business Response

    Date: 07/03/2024

    BBB Case #: 21898888

    Dear Better Business Bureau:


    Thank you for your recent correspondence regarding the above-referenced case number.

    vidIQ appreciates the customers patience while we worked towards resolving this matter. The billing issue reported by the customer has been satisfactorily resolved.

    vidIQ considers this matter closed.


    Sincerely,


    vidIQ Creator Support Team

  • Initial Complaint

    Date:06/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to try their free plan and I have missed the last day of free plan period and they charged me 199 dollar. And I dont really want to use it. I have reached them out they only said to me sorry. But I am not going to use it. I gave a chance if I was gonna like it today earlier but I really dont like it. I want my money back.

  • Initial Complaint

    Date:03/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    signed up for free trial on 11/16 then cancelled on 11/17, however, I was charged on 11/27 and on 12/26 $49 each when I should not have received any charge considering I cancelled immediately. You cannot reach anyone by phone in order to resolve. Since my card was charged fraudulently, I would like to be refunded for both charges that this company stole.

  • Initial Complaint

    Date:08/01/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is getting ahold of stolen credit card numbers and charging $5. ********* has reported to me that they used my credit card info from a previous account number that was closed due to fraud

  • Initial Complaint

    Date:06/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial of VidIQ and cancelled before the end of the term, and before the renewal charge- as per the provider's **************** agreement. The company reinstated the account and charged my card $49 USD. When I contacted the company to report the error and request the refund, they would only offer a credit to their online store but refused any refunds.

    Business Response

    Date: 06/01/2023

    Dear *******,

    We appreciate the time you took to contact us through the Better Business Bureau regarding your experience with our service. Your feedback helps us improve our operations and ensure we deliver the best possible service to all our customers.

    We understand that you were charged for a renewal of our vidIQ service after cancelling during your free trial period, which was not your intention. We apologize for any misunderstanding and inconvenience this may have caused.

    We wish to assure you that, in accordance with our commitment to customer satisfaction, a full refund of $49 USD was processed within 12 hours of your request, after it was escalated to our billing team to make sure we promptly corrected the issue. The amount should reflect in your account depending on your bank's processing times, which can sometimes take up to **** business days.

    If you have not received the refund yet, please check with your bank or card issuer. If they have no record of an incoming refund, kindly get back to ** so we can resolve this issue promptly.

    We value your business and would like to restore your confidence in our services. We understand your choice to cancel and want to assure you that our team is always working on improving the quality of our services, and we'd be delighted to have you back in the future, should you wish to try vidIQ again.

    If you have any further questions, concerns, or need assistance with anything else, feel free to contact our customer support team at *********************************** We're here to help.

    Sincerely,
    ******************

    Creator Support Manager

VIDIQ, Inc is NOT a BBB Accredited Business.

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