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Business Profile

Marketing Software

Xola, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Li H

    Date: 06/03/2024

    If I could I will give zero stars feedback. Horrible attitude and behavior of sale person *************************. Absolutely no customer support and help to resolve issue . We were looking around to buy CRM system for our ****************** We rich out Xola to schedule the Demo. ************************* response back to us, telling Xola working a lot with this kind of businesses and we are good match. Right from the outset of our meeting, ************************* declined to provide the demo version, despite previously indicating via email that we were well-suited. His conduct towards me was discourteous, consistently asserting that our business was not yet operational, hence his refusal to provide the demo. I explained that we were only awaiting a single permit, which we expected to receive within a week. We required time to integrate the Xola CRM system into our software to ensure readiness for business operations upon opening our doors to customers. Even after commencing operations, we made another few requests for the demo but received no response. I feel discriminated against by *************************. It appears that he alone has the authority to decide whether the demo is shown. It is concerning that if ************************* does not favor you, you may not receive the demo at all. I can only imagine the challenges of working with this customer service representative.

  • Ashlyn W

    Date: 07/30/2022

    Negative a million stars. My small business has an account with Xola. They recently had a hacker enter my account and edit my banking information. No one can assist with the fraud that has taken place with them. This company has been holding about 6K+ of my funds hostage for days and days with no end in sight. None of them can give me a complete answer or response as to when I am getting my monies back. They keep lying and lying. One rep named ******* even called me this morning nasty and rude because I emailed them this morning wonder where my funds were and asking them why they keep lying! This business is very sketchy. They are holding my funds hostage and there is no end in sight! This is very detrimental to a small business when there is payroll involved and insurance that needs to be paid. Their fraud has caused more damages to my company waiting to get my funds back. I reached out to the *** and no response. They continue to connect me with uneducated reps who tell me one thing then lie when the promises are not met. Its really unreal and I dont recommend them to anyone. Would not trust your business funds and contact information with Xola. They are refusing to assist with their hacking issue when they have the hacker banking info and name. The *** and Police stated this is a XOLA issue and they have to address it, they keep refusing! Can you believe that? Even the hackers bank was telling me that Xola has to work with them to issue the fraud complaint since they were the merchant who paid out, NOT ME! I am still fighting this and will not stop. The lies they keep telling are horrific!! GIVE ME MY FUNDS!

Xola, Inc. is NOT a BBB Accredited Business.

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