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Business Profile

Media Buying

Wins Media Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Media Buying.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: may 16th 2023 for the amount of $57.74. I placed an order for Fairies dancing with dandelions garden sculpture option E and received item roughly June 18th. upon receiving my delivery I noticed my box had metal rods poking out and proceeded to Open. My item was not wrapped, just shoved in the box. Even though when I looked at reviews customers sent photos of their items wrapped. After further review I realized my item was damaged, along with looking nothing like the images shown on website. I immediately messaged their customer service and informed them of said details. It took quite some time for them to get back and they requested I send a photo of the original shipment label so they could be sure I ordered through them. I explained that the box had went out to recycling but I had my order and tracking #s. I request a refund due to false advertisement, and my item being broken and Again they requested photos. I sent photos of damage, the box with rods sticking out, a photo of item I was expecting and what I recieved. They claimed they could only give 30% back due to Unavoidable damages during shipment or they could send a new one. I stated that was not acceptable due to damages could have been avoided eith proper care, and I did not want their product, sending a new one would seem like it would cost more for them to simply refund my purchase. I have asked to speak with Head of Operations, managers. All requests have been ignored. I attempted to leave a review explaining my experience, how the fairy shown was a 3 dimentsional wire-like body anf i revieved a sheet metal cutout which was never uploaded. I believe this business is illegitimate and fraudulent. Please help

Wins Media Store is NOT a BBB Accredited Business.

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