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Business Profile

Medical Marijuana Dispensaries

The Apothecarium

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Marijuana Dispensaries.

Complaints

This profile includes complaints for The Apothecarium's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Apothecarium has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • The Apothecarium

      2029 Market St San Francisco, CA 94114-1316

    • The Apothecarium

      527 Howard Street San Francisco, CA 94105

    • The Apothecarium

      2414 Lombard St San Francisco, CA 94123-2604

    • The Apothecarium

      1850 41st Ave Capitola, CA 95010-2568

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was ripped off of the discount I was promised by over $90 which they insisted that they put towards store credit instead of charging me less, the girl who helped me was extremely rude and unpleasant the entire transaction, literally said to me IM TALKING TO YOU ! when I looked away for a second. I will absolutely never be returning to Any of the apothecarium dispensaries. After calling and sharing this experience with the manager of the ********* ** store , she didn't care at all , offered no apologies and no excuses , basically said well...you can come back or you don't have to. This is a disgraceful place of commerce, disgusting how you people treat your customers which is asinine when you think about it.I want my 10% refund which I was entitled to. And I want it by check. This will never end if you don't.

      Business Response

      Date: 12/05/2022

      The patient, ***************************, made a large purchase in the Lancaster location on 10/27/2022. There was an error regarding his discounts. He then called the store that same day and spoke to ******, the General Manager, who apologized for the missed discounts and offered him reward points on his account to take off a future purchase. ******, on that same day, then added roughly 800 points to his account to get him to $100 in rewards to utilize off his next purchase. He then proceeded to tell her that he would no longer shop at any of our locations. She told him that is his choice, but the points would be in his account if he chose to use them. On 11/12/2022, *************************** visited the Lancaster facility and utilized the rewards points that were added to his account on 10/27/2022. He did not have any further issues during the visit to the Lancaster location on 11/12/2022.

      *************************

      Associate General Counsel & Head of Regulatory Compliance & Regulatory Affairs

      ************


       



      Customer Answer

      Date: 12/05/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    The Apothecarium is NOT a BBB Accredited Business.

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