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CMOLDS

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If you are looking to complain about Creative Websmith from ******* **. This is where you would complain because they are the same company. Creative Websmith lists CMOLD as their DBA. I am giving Creative Websmith a 1-star review for many reasons. First, they are very pushy, and they do not do things promptly like they say. I had purchased a custom package from them (prepaid) with multiple options. What I paid for was not just a web design but features that went along with the web design. The web design itself I approved. However, they never gave me my legal page which was one of the main reasons for my purchase, and I didn't end up using all the extras I needed. They boast a 100% satisfaction and money-back guarantee but they change their policy as needed to cover themselves. however, later on, I paid for a maintenance plan. I changed my mind and got a refund. Then I asked for a refund on the blogs/SEO/keywords I had paid for that hadn't been done yet. They said no so I disputed only the amount that hadn't been done yet for $195. That was initiated on 2/29/2024. I noticed by 3/1/2024 that they had not only refunded me the full amount (that I didn't dispute or ask for), but they also refunded me for my custom web package on a different card/bank that was never disputed either. I was like wow, they honored their satisfaction and money-back guarantee. So I used that money for medical bills (my mom broke her hip). On 3/4/2024 someone named *********************** started harassing me saying I disputed everything, which was an easy lie to disprove. Then he asked if he could refund everything and recharge me. I told him someone must have refunded me without approval and upset someone, that wasn't my fault. I don't trust them and will not give them my information. Then they tried to threaten me with legal action and made up many lies while calling me a liar, harassing me, and threatening me with legal action over less than $500 that they refunded of their own free will.

CMOLDS is NOT a BBB Accredited Business.

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