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Business Profile

Mobile Marketing Consultants

Adjust

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Marketing Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are deeply dissatisfied with Adjust’s handling of ongoing service issues, lack of proactive support, and the operational disruptions these challenges have caused. Despite multiple escalations, we have not received adequate resolutions or the level of support expected based on Adjust’s commitments.

    Key Issues:
    Delayed & Ineffective Support: Our experience has been reactive, requiring repeated follow-ups instead of prompt, proactive assistance.
    Persistent Unresolved Issues: Technical difficulties remain unaddressed due to unclear documentation and inconsistent guidance.
    Business Impact & Lack of Accountability: We’ve diverted resources, delayed decisions, and shifted platforms—incurring unnecessary costs.
    Specific Incidents:
    October 2024: A backend error required Adjust’s intervention, but after waiting, we resolved it ourselves via ******. Our request to upgrade for faster support was ignored.
    August 2024: ******** <> Adjust integration lacked clear documentation, causing weeks of troubleshooting and forcing us to shift to ****** ***.
    January 2025: We re-escalated the ******** issue, but unclear documentation and repeated follow-ups led to delays and unhelpful responses.
    Requested Resolution:
    Given the history of issues and business impact, we stand by our request for a partial refund as fair compensation. The offer of an implementation call and a discounted future package does not adequately address the disruptions.

    We urge Adjust to take accountability and provide a fair resolution. Please let us know how you plan to proceed.

Adjust is NOT a BBB Accredited Business.

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