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Business Profile

Money Transfers

Sleeper

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Transfers.

Complaints

This profile includes complaints for Sleeper's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sleeper has 2 locations, listed below.

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    • Sleeper

      548 Market Street, PMB 95988 San Francisco, CA 94104

    • Sleeper

      1900 Ofarrell St San Mateo, CA 94403-1386

    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business Name: Sleeper Sports Issue Summary:On May 17, 2025, I requested a withdrawal from my Sleeper Sports account using the same payment method I had previously used successfully. On May 18, I contacted customer support because the withdrawal was still showing as pending. A support agent named ***** had canceled my withdrawal without explanation or notification.When I asked for clarification, a second ****** ****** stated that there had been a temporary issue with Sleepers payment processor but did not proactively inform me of this issue before canceling the withdrawal. Instead of resuming the original withdrawal process, I was forced to submit a new request, restarting the 2448 hour processing window, despite the delay being entirely due to their internal issue.I expressed my concern over the lack of transparency, the arbitrary cancellation, and inconsistent withdrawal experiences (previous withdrawals had been instant). The responses I received were repetitive, vague, and failed to offer any accountability or expedited support. Additionally, I was initially provided with an incorrect support email address ************************ which is not affiliated with Sleeper), and had to independently locate the correct one (***************************************************************).Key Concerns:Withdrawal was canceled by Sleeper without warning or ********* proactive communication about the payment processor issue.Re-requesting the withdrawal delayed the process unnecessarily.Customer support provided inconsistent and unhelpful responses.Incorrect contact information was initially shared.I am seeking:My $403.00 withdrawal. A formal explanation of why my withdrawal was canceled.Assurance that similar future delays will be communicated clearly.An investigation into Sleepers withdrawal processing practices and customer support handling.

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with an account for Sleeper Picks, which is a gambling site. They let me verify my identity to deposit a total of $500 and I won over $700 but when I went to withdrawal my winnings, the merchant refused to let me withdraw. I emailed the help support team multiple times over the course of several weeks and was repeatedly told that I will receive a response within 24 hours. Finally, after multiple emails, an agent wrote me back saying I violated some rule and that I could not withdrawal! My account was good enough to verify and allow me to DEPOSIT and BET money but as soon as I won and tried to withdrawal there was a problem? I gave the merchant a chance to refund all the money I had deposited and they have not replied back. This was several weeks ago. I’m not even asking for the money I won. I am simply asking for all of my deposit money back. This is my first step to resolving this matter and next will be contacting the gaming commission. This is unlawful. You cannot verify someone’s identity to take their money, but then somehow a problem only arises when they try to withdrawal! I will not stop fighting this until I am compensated or sleeper is fined. I will go public if I have to. I am tired of big companies trying to rip off us little people. Please refund my money and make things right again. I will be waiting to hear back before going to the gaming commission. Thanks!

    • Initial Complaint

      Date:01/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using Sleeper app for several months now. Almost a year. When I first signed up, I had not realize that you can only have one registered account. My account was temporarily frozen. I emailed the app, making a justifiable inquiry, and was informed of the fine print rule. I completely understood and was restored. No problems.

      About a month or so ago, I was rushing and trying to submit a pick, using one email for something and trying to use the other to submit my pick. As I was making a deposit from my account, I clicked on the "other email" from the time when I thought I could have two accounts. It was still stored in their database, and it auto-filled. Once I hit submit, it locked everything up. I had no idea that was still in there. I figured they wiped all that out. I have emailed Sleeper 3-4 times and have received no response.
      It is unjust because there was no intentional attempt to violate app policy that I had already been warned about, and no additional attempt was made to create or use a secondary account. I am looking for Sleeper to acknowledge my unique situation and simply restore my account.

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a letter in the mail November 2nd saying if I deposited 100 dollars theyd match it. I used the code and deposited or at least I tried to, but only my 100$ went through, they did not match it at all. I reached out thinking it was a technical issue. Theres no number to call customer service, its DM only and theres no quality assurance overhead so they will read your messages and not respond for up to 7 hours (day or night). My whole conversation with them took 4 days and they closed the conversation bc I didnt respond in 2 hours after they refused to talk to me for 7 and I couldnt stare at my phone waiting fir them. In these messages they told me that it expired on the 4th. The fact that I received it in the mail 2 days prior to the expiration and it not having this supposed expiration anywhere on the card makes me feel like I was scammed. In this 4 day conversation I asked for my money back and asked how to get it back and through 1-2 responses a day they told me to just withdraw it, even though the app wont let you get it back for an entire week. The person helping me feigned ignorance and then closed out my ticket and deleted the prior conversation once I asked to talk to a supervisor/specialist. This company is a cash grab literally theiving people of their money and not having the decency to help those that they inadvertently screwed over.

    • Initial Complaint

      Date:11/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Against Sleeper – Fraudulent Account and Forfeiture of Winnings

      Dear BBB,

      I am filing a complaint against Sleeper, an online sports betting platform, regarding the unauthorized use of my personal information to create a fraudulent account.

      My account, under the username *********, was flagged for having a duplicate account, *************, which I did not create. As a result, Sleeper forfeited my winnings, claiming I violated their terms by having multiple accounts. I have only ever had one account.

      I have contacted Sleeper support and reported the identity theft to the ***, but I have not received a satisfactory resolution. It is concerning that Sleeper allows an account with my information to remain active while my legitimate account is suspended.

      I request that Sleeper investigate this matter, restore my winnings, and implement measures to prevent further identity theft.

      Thank you for your attention to this issue.

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my frustration and seek immediate assistance with an issue I’ve encountered while attempting to withdraw funds from my account. On both October 29 and 30, I attempted to withdraw $105 and $100 from my winnings, but each request was declined without any clear reason or notification explaining why.

      I have reviewed the possible causes for this issue, such as ensuring my account verification is complete, checking my available balance, and confirming that I am not exceeding any withdrawal limits. Despite this, the issue persists, and I have been unable to access my funds.

    • Initial Complaint

      Date:10/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a lock on their app that was clearly met with all criteria needed to win, and they marked it as a loss which is not true at all and I am owed the winnings for my picks. See screenshot provided.

    • Initial Complaint

      Date:08/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited $20 on Sleeper. I played some Sleeper picks, won and lost some, ended up with $22.
      One day I check my account and it says I’m banned participating in any betting. I contact Support they tell me my account has been banned for fraud or something and I’m no longer able to use the account. I’m banned forever. So I asked how I can withdraw my money and it tells me that I’m banned so I can’t withdraw. I Contact Support And ask if I can please withdraw my money and they tell me that I’m banned and I can’t and I said well you can’t just keep my money in me from withdrawing it. If I’m banned to use it on the platform you have to let me withdraw it. I said I would take a check in the mail ***** anything just let me withdraw my money , I basically just passed around from employee to different employee until somebody tells me that I can’t withdraw. I’m banned and that’s it. I contacted Sleeper on the same issue over 25 different times . 25. Separate Support tickets to send me a check in the mail. Anything just let me withdraw my money every time I just get told that my account is banned and I can’t withdraw and then they ignore every single message I send after that. This happened at the end of 2023 in December. I was just on my Sleeper app right now because I have 10 different fantasy leagues on Sleeper so I still use the app for Fantasy, And I noticed that my balance didn’t say $22 anymore It says zero. I wasn’t able to withdraw my $22 I wasn’t able to get a check in the mail. I click my balance and it says -$22 correction by support on 8/14/24. Screenshots included. I was never able to withdraw and they just stole my money. I’ve literally just asked them to be fair so many times by just letting me withdraw my money and they do not care at all. I don’t even know why my account got banned in the first place. Scam app unbelievable

    • Initial Complaint

      Date:05/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sleeper is a provider of fantasy sports gaming, where participants like me, play for money. On signing up with Sleeper, the site represented that I could add and withdraw money by credit card. However, after taking my credit card payments many times, I tried to a withdrawal using the same card on May 1 and 2, 2024. Yet, Sleeper failed to process the transaction. My card company did not block Sleeper from sending or refunding money to my card. Sleeper simply refused to process the transaction.Sleeper may have illegally done that, e.g., not according to contract terms, for one or two reasons. First, they want to encourage players to lose money to sleeper instead of letting players self-regulate their gambling. And second, Sleeper attempts to illegally collect further information than agreed to by the customer. That is, I did not agree to provide my personal banking information to Sleeper when I signed up. And it is unfair for them to hold my money hostage until I do.

    • Initial Complaint

      Date:04/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone stole my debit card information and charged my account. The company did not return my phone calls to resolve the issue.

    Sleeper is NOT a BBB Accredited Business.

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