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Business Profile

Non-Profit Organization

Dignity Health

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Non-Profit Organization.

Complaints

This profile includes complaints for Dignity Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dignity Health has 13 locations, listed below.

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was at dignity health in ********** and was abused by mental health staff in back.said they was gonna kill me and make sure I didn't come home.they r talking down to patients and abusing us Call and checked on me If anything happens to me know I was hurt by them.july 4

      Business Response

      Date: 07/08/2025

      I have reviewed four of the patient's accounts, there was no prior contact with the billing office regarding the patient dispute. I can send the patient's complaints to the ************************** for further review. There is very little information regarding which account this dispute is pertaining to. If the ************************** reviews the dispute with the grievance department, it will take about 30 business days for the review to complete. 

    • Initial Complaint

      Date:06/02/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23406912

      I am rejecting this response because: please provide a consent form and I will release my hipaa protected information so that this complaint can be addressed. 

      Sincerely,

      **** *****

      Business Response

      Date: 06/03/2025

      Dear Conciliation &Engagement Specialist,

      Thank you for the opportunity to respond to the complaint filed with Better Business Bureau. However, because of Dignity Healths commitment to patients privacy and confidentiality and also in accordance with applicable privacy laws such as HIPPA, Dignity Health is prohibited from providing any information regarding a patient, including any information specific to the complaint alleged or even acknowledging if the individual filing the complaint was indeed a patient of Dignity Health.Therefore, if the individual was a patient at one of our facilities, we will respond in directly to the individual attempting in good faith to remedy the concern expressed.

      If the Better Business Bureau or the patient provides us with a properly executed consent permitting us to release information to you, we would be happy to honor that request.

      Should you have any additional questions or concerns regarding our determination you may contact me directly at ************** Monday through Friday from 8:30am to 5:00pm.

    • Initial Complaint

      Date:04/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There seems to be a pattern of unethical billing practices and obscuring, complicated processes to access records and billing. I have used this urgent care center on 5 different occasions for myself and my family members. On three of the five visits I've had to follow up 1. The first visit was 4/10/23 at 8:30 AM for my mother in law, an online visit for an out-of-network patient (as she is a French national, was visiting at the time and had COVID). They said their computer was down so they were unable to process it at that time. They took my information and processed the payment. When I tried to retrieve records by calling and faxing I never received ANY response and eventually gave up trying to get documentation for reimbursement for my mother in law. I let it go, as so much time had passed. 2. The second issue was for myself in 10/22/2024, for a strep test. I was charged $274 after the co-pay even though I have insurance. They apologized and issued a refund. 3. Most recently I have been charged at the amount of $65.88 for no reason in April. I have not visited since October and with I will be canceling this autopayment, but I've been on hold for 42 minutes and counting with no one answering. When I go in person to try to rectify payment issues, the people attending the desk say they cannot handle it as billing is separate from their clinic. The records is also a separate contract that needs separate contacts. I am a professional working full time, and this seems to now be a pattern of errors that favors the financial benefit of GoHealth. They seems to make it harder for the client to access records and make careles errors that require follow up to rectify being overcharged. This has happened to me more than half of the times I've used this service, and it is my guess that there are others in the same situation.

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 23101107

      I am rejecting this response because: ******* called me to explain she does not have the ability to set up the payment plan with Dignity Health despite my bill due date of 3/31/2025. I was advised I need to work direct with the collection agency. The call from ******* was unprofessional and resulted in no resolution.

      Sincerely,

      ********* *******nt method. I am only seeking to set up my payment plan with dignity health again.

      Business Response

      Date: 03/31/2025

      Please see attached. 

      Business Response

      Date: 04/02/2025

      Please see the attached

      Customer Answer

      Date: 04/03/2025

       
      Complaint: 23101107

      I am rejecting this response because: I have not heard back from Dignity Health since 3/31/2025 nor the collection agency therefore there is no resolution at this time. 

      Sincerely,

      ********* *******

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ********

      Business Response

      Date: 03/12/2025

      We are ******************* of ************** Located at : ***********************************************. I believed this complaint was forwarded to the wrong business. We do not have this patient( ******** ********) on file. 

      Thank you!

      Business Response

      Date: 03/13/2025

      Thank you for your inquiry. Unfortunately, *********** does not have access to physician billing.  Please contact the providers billing office for assistance. 

      Sincerely,

      ******* Sickler 

       

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 22911999

      I am rejecting this response because:

      The Billing problem of double billing, calling before invoice is sent is not confidential but an excuse dignity uses not to embarrass themselves. To make this situation worse, I just received another payment demand phone call while I still have NOT received an invoice. I also paid time bill in full on the promise from dignity that they would send me the invoice and written confirmation my phone number has been removed from their system. Since I used a credit card for payment, Im able to dispute the payment to dignity. Unfortunately I also paid the card card bill so I now have an overpayment of $2900 and I will have to wait for the credit card company to send me a check. 

      What is it going to take for dignity to STOP CHEATING IS PATIENTS. This has been going on for years and I want it to end. If I had a choice of what hospital to go to in an emergency, I would avoid dignity. But sometimes I dont have a choice especially when Im taken to the hospital by ambulance. 

      Please investigate DIGNITY HEALTH and their unethical billing. 

      Sincerely,

      *********** ***

      e done and that is to transfer me to the administrator office. Billing has been an ongoing issue with dignity. They would call and demand payment before bill would be sent out. Early Ill was doubled billed and blamed for the double billing because I pay my bills too early. RIDICULOUS. Three years ago I overpaid this hospital $2000 from a lie when they called and demanded immediate payment before receiving the bill. When I asked for a refund. It took six months of calling them to get my money back. Since I dont like have any outstanding bills, I paid the balance of $2900 in full on a promise I would get an invoice and a letter that my phone number was removed for their billing system. So for nothing. This hospital needs to understand that in order to get paid I must have the invoice so I can compare it to the insurance EOB before any payment is sent. But by harassing people for immediate payment causes overpayment and just upsets patients. IM ASKING BBB TO INVESTIGATE DIGNITY

      Business Response

      Date: 02/07/2025

      See attached response. 

    • Initial Complaint

      Date:01/29/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 22815641

      I am rejecting this response because:

      * I made a payment in good faith. There is nothing in ***** that precludes provision of a receipt for a payment. I have responded to the emails of 
      ******* S *******, but he has not emailed in a way that facilitates progress. In his original email, he did not include any details about the reason he was contacting me. When I provided the details (asking for a receipt for a payment on a specific date of service), he responded with a secure message. I am not able to open the message, though I tried several times. The email from ******* notes that his organization is moving to a "new secure email platform between mid-February and April." ******* this is the reason for the technical difficulties I am experiencing. In any case, provision of a receipt should be a straightforward business practice. 

      Sincerely,

      ******* ********

      Business Response

      Date: 02/10/2025

      February 10, 2025

      Better Business Bureau
      PO Box 218
      *********************

      Re BBB Complaint ID# ********

      ******* ********
      *************
      Unit 493154
      *****************

      Facility: **********************************
      Account ******************************


      Dear Conciliation &Engagement Specialist,

      Thank you for the opportunity to respond to the complaint filed with Better Business Bureau. However, because of Dignity Healths commitment to patients privacy and confidentiality and also in accordance with applicable privacy laws such as HIPPA, Dignity Health is prohibited from providing any information regarding a patient, including any information specific to the complaint alleged or even acknowledging if the individual filing the complaint was indeed a patient of Dignity Health.Therefore, if the individual was a patient at one of our facilities, we will respond in directly to the individual attempting in good faith to remedy the concern expressed.

      If the Better Business Bureau or the patient provides us with a properly executed consent permitting us to release information to you, we would be happy to honor that request.

      Should you have any additional questions or concerns regarding our determination you may contact me directly at ************** Monday through Friday from 8:30am to 5:00pm.


      Respectfully,





      ******* *******
      Principal Patient Acct. Asst.
      Patient ******************
      Dignity Health
      *******************************************************

      Business Response

      Date: 02/24/2025

      The patients issue is with the radiologist billing under of Dignity Health ****************** which is separate from hospital billing. I explained to the patient the difference in billing departments and provided the patient w the contact information for the dignity health medical foundation.  contact Email ********************************************  Phone# ************. The patient stated he will follow up with the contact information provided. 

    • Initial Complaint

      Date:01/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid the hospital two years ago, they refunded me the money because of over payment and they are once again charging me. They have been calling and sending letters.I have called them many times. I am tired of the harassment.

      Business Response

      Date: 01/28/2025

      Dear Conciliation &Engagement Specialist,

      Thank you for the opportunity to respond to the complaint filed with Better Business Bureau. However, because of Dignity Healths commitment to patients privacy and confidentiality and also in accordance with applicable privacy laws such as HIPPA, Dignity Health is prohibited from providing any information regarding a patient, including any information specific to the complaint alleged or even acknowledging if the individual filing the complaint was indeed a patient of Dignity Health.Therefore, if the individual was a patient at one of our facilities, we will respond in directly to the individual attempting in good faith to remedy the concern expressed.

      If the Better Business Bureau or the patient provides us with a properly executed consent permitting us to release information to you, we would be happy to honor that request.

      Should you have any additional questions or concerns regarding our determination you may contact me directly at ************** Monday through Friday from 8:30am to 5:00pm.

    Dignity Health is NOT a BBB Accredited Business.

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