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Business Profile

Online Gaming

App Samurai

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was the victim of butchering the pig scam. They kept telling me to add more money and once tasks are cleared you will get your funds back. They told me how to answer the questions when the bank calls. I finished all tasks and then they wanted even more money. So I lost it all.

    Business Response

    Date: 01/21/2025

    Hi!

    This is the AppSamurai support team. We just reviewed your message. It seems that this is a spam/phishing issue. It seems to be a spam domain which will be reported to the authorities by our team.


    AppSamurai is a user acquisition platform, and our website is "**************************". We DON'T have any other domains or **** or agencies that represent us in any manner, and all our employees use the "**************************" domain for all emails. We work with brands by providing them a tech stack for growth. We do not work with the end user, nor do we have an app to fulfill any tasks that is the subject of this complaint. We are sorry that you were a victim of this phishing. Our legal team had reach out to the relevant authorities and filed a complaint. To sum it up, the domain where you made payments or did any task, does NOT belong to us.

    Regards,
    Team AppSamurai


  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scamming people for money claiming its work but they take your money and dont let you take it back out

    Business Response

    Date: 12/20/2024

    Hi!

    This is the AppSamurai support team. We just reviewed your message and the screenshot share. It seems that this is a spam/phishing issue, and the domain is not "**************************" rather the domain is "*************************************", which is NOT a domain owned by AppSamurai. It seems to be a spam domain which will be reported to the authorities by our team.

    AppSamurai is a user acquisition platform, and our website is "**************************". We DON'T have any other domains or **** or agencies that represent us in any manner, and all our employees use the "**************************" domain for all emails. We work with brands by providing them a tech stack for growth. We do not work with the end user, nor do we have an app of the sort that is attached in the complaint. We are B2B platform, and the services in the screenshot shared DO NOT belong to "**************************". We only have one domain that we own for the past 7 years.

    We are sorry that you were a victim of this phishing domain. Our legal team will reach out to the relevant authorities and file a complaint as somebody is impersonating our brand logo which is a trademark owned by "**************************". To sum it up, the domain where you made payments or did any task, does NOT belong to "**************************".

    Regards,

    Team AppSamurai

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, so this happened on October 15th. I was told by this company if I sent in ratings for apps I would make money. I was told I only need a small amount to do it and I would get it back. I used 100$ to do the ratings, and then got told I needed more money to get it all back out. I naively believed that was true and so added more money only to yet again be asked to add more. Adding more to the tune of 10,000$. That is when I chose to start looking into filing a complaint because they will not work with me to get the funds that I have put in that I was told I would get back. In total they have over 4100$ that they claim they are going to give back once I upload the the 10,000$ but this whole thing is just a scam. So I want to report this business to try to regain the funds I have lost but to also prevent this website from doing this to another innocent person.

    Business Response

    Date: 10/17/2024

    Dear ******** *****,

    We have received and reviewed your complaint. There is no and there has never been a rating service on our end. Also AppSamurai does not own or create any mobile applications.

    After a detailed investigation held by our support team, they have confirmed that there is no campaigns and/or receiving amount for any other AppSamurai services as in your statement. Plus, our team did not located any  records, data, or information regarding this contact on our systems/records.

    Kindly,
    App Samurai Legal Team

App Samurai is NOT a BBB Accredited Business.

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