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Business Profile

Online Gaming

Fandom Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a bundle from them, which stated that it would be instant delivery and guaranteed to have a selection of games that should be higher than $60 USD. When I bought the bundle, not only was it on hold, I had to wait a full TWO F****** DAYS for it to be approved. Once it was approved, I checked the bundle to only find out that they scammed me. I was supposed to get games that were a higher price than their minimum amount ($20), I only got games that were $5. The whole bundle in whole came out to be $10, $50 less than their promised amount. This is blatant false advertisement and because they scammed me out of my hard-earned money; this is also theft. I have receipts to prove it.PS. to whoever is viewing this; this is clearly theft. If you don't see this as theft, then I will take that as a sign that theft has become legal. You think ************* is bad? Just wait until it spreads to the rest of the **** because no actions are getting taken against those that do steal, like Fandom/Fanatical.

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Game Spot sold me an invalid product key for the purchase of **************** Professional 2021 for Windows. When I tried to redeem my code, the code says it was already claimed by someone else. My order number is ******** for the amount of $39.30 and ******** for the amount of $78.42. The company owes me a refund for the amount of $117.72.

    Customer Answer

    Date: 11/21/2023

    Gamespot.com is the company name. I made the purchase online.

Fandom Inc is NOT a BBB Accredited Business.

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