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Business Profile

Online Gaming

Meez.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

This profile includes complaints for Meez.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Meez.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Meez.com

      620 Folsom St Ste 350 San Francisco, CA 94107-3607

    • Meez.com

      182 2nd Street, Suite 500 San Francisco, CA 94122

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Complaint Regarding Unjust Subscription Renewal Practices Date of Transaction: June 14, 2024 Amount Charged: $34.00 Description of the Problem:I attempted to cancel my subscription to Meez three times and contacted customer support twice this month. Despite this, I was charged again on June 14, 2024, for $34.00. The site offers no straightforward cancellation option, only a "downgrade to free" option, which is misleading and appears designed to prevent cancellations.Florida Legislation Reference:According to Florida Senate Bill 1104, businesses must provide clear cancellation methods. ****'s practice of only offering a "downgrade to free" option is deceptive and likely violates this law.Attachments:Screenshot of my profile and subscription details.Image showing the misleading cancellation option.****'s practices have caused financial inconvenience and frustration. I request an investigation and a refund of the recent charge.

    Meez.com is NOT a BBB Accredited Business.

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