Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5 September 2022, *************** from Skillz emailed a notice of account termination in retaliation for reporting to local law enforcement agencies that a cyber attack breached the app and my personal banking account to which it is linked. The Skillz email threatens civil action in response to and as a direct consequence of a formal investigation. It is no coincidence Skillz sent this notice after the investigation by law enforcement agencies and my financial institution discovered which entities bore direct responsibility for the data breach that compromised personal information.

  Business Response

  Date: 09/07/2022

  Hello,
  
  Thanks for contacting BBB and Skillz Player Support. 
  
  After further review of your account with Skillz, we do not show any communication with us in regards to your account. 
  
  Skillz is a mobile eSports tournament platform focused on providing fun, fair, and safe competitions, and we take account security very seriously. We can assure you that Skillz has not had a cyber attack recently. 
  
  We would like to request more information in regards to your complaint, which you can do here, or you can reach us at **********************************. 
  
  Terms of Service here: https://www.skillz.com/legal/    
  
  Regards, 

• Initial Complaint

  Date:08/31/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from Skillz for abuse, fraud, or cheating. Which I know I havent done any of these. I did both verifications with the company which has took hours of my time. I have been reading everywhere that they do this to anyone who cashes out to much money. I have been able to find over 20 people with the same complaint. They banned me when I had over 2700US dollars in my account. With no real explanation of cheating, fraud, or abuse. They cant just use there laws with no actual explanation of why they are banning someones account because they withdrawal to much money.

  Business Response

  Date: 09/07/2022

  Hello ******,
  
  Thanks for contacting BBB and Skillz Player Support. 
  
  Unfortunately, your account was closed after an in-depth review of your account was done. 
  
  We are now informing you that some items in your account have been consistent with our internal risk patterns. This was detected using historical data from your account during your time with Skillz. Note that we never take action on an account without 100% certainty that a violation has occurred.
  
  Violations made on your account include intentional aborts, which were addressed several times in tickets:11130330, ********, and ******** as well as trying to take advantage of our courtesy refunds from the intentionally aborted matches. Sandbagging was present on your account, which is a violation of our terms of service.
  
  In conclusion, its clear you violated our terms of service and chose not to cooperate after multiple warnings. Your actions jeopardize the integrity of our system and put many honest players at risk. Weve determined to close your account permanently, and this case is to be closed. 
  
  Any winnings that any closed account *** have are to be forfeited, which is stated under article 7.3, ********, Fraud, and Abuse in our Terms of Service. I will link this information below for easy access. 
  
  Here are the Terms of Service again for you: https://www.skillz.com/legal/    
  
  Regards, 

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17808340
  
  I am rejecting this response because:
  They was no warnings from your game that aborted games would result in a ban . As well as no intentional aborted games. Many players will contest that your game does crash quite often. And now because your game has errors in loading you can ban people from playing. Ive read other peoples complaints your answers are generic me your reasons are generic with no actual proof. Ive been in contact with a attorney regarding this. You ban anyone who actually withdrawals money from your games and feed off the people who deposit money. I have grouped up over 20 people with the same complaint as me. This wont be the last time you hear about this complaint as its not me I am fighting for anymore its for the people who you will continue to do this to who spend there hard working money on this game. 
  Sincerely,
  
  ***********;

  Business Response

  Date: 09/13/2022

  Hello ******, 

  
  Thank you for staying in touch with us through BBB and Skillz player support. 

  
  As previously stated we have reached out to you in the past in communications shared. 

  
  Please note all cash entries are non-refundable and are explained in detail in our Terms of service 8.8, which I will link below for easy access.

  
  I know this isnt the resolution you had hoped for. Our decision to deny all refunds will be upheld as well as your account status is to remain closed.

   

  We hope you can understand the procedures we have in place to ensure a fair and consistent experience for all players

  
  You can find our Terms of Service and Legal information at: https://www.skillz.com/legal/
  Regards, 
  

  
  

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 17808340
  
  I am rejecting this response because:

  I dont agree with your business practices. Its a scam. Like I said I am not doing this for me anymore. You will be hearing from a company you are already familiar with shortly as we build the case against Skillz. As they are already suing you for other reasons
  
  Sincerely,
  
  ******

• Initial Complaint

  Date:08/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 29th, 2022. I was banned from the chatting room without any possible violations. I did not display any harmful text or profanity in the chatting room. Later I got an support message stating I want not supposed to create multiple user accounts that I was not aware. In my honest opinion, above all, the platform should never allow users create multi user accounts. There had been numerous fund infusions from my financial institutes into multiple accounts which were all suspended all of sudden without my consent or written warnings prior to the suspensions. Also, they forfeited my earned rewards tickets from suspended account. I wrote them message demanding the monetary/reward points today, but has not heard from them yet. I wont use their ever, but I want to confirm my entitlement to be compensated for accrued points and remaining currency balance from all of suspended account. And I will elevate this matter by filing complaint with offices of state and federal attorney general.

  Business Response

  Date: 08/30/2022

  Hello *****, 
  
  Thank you for contacting BBB and the Skillz player support team. 
  
  After further review, I can see I have been in contact with you in regards to your recent concerns addressed in ticket: 12709242. 
  
  If you have any further questions, please reach out to me there for clarification on your account. 
  
  To clarify, your account is no longer muted in the chatroom, and the balance from your multiple account has been transferred to your main account under: ********************. 
  
  PLEASE NOTE OUR TERMS OF SERVICE STATE: Players may not have more than one registered account with the same personal information, such as your name, email address, phone number, mobile device, and payment method.
  
  Please remember to comply with our Terms of Service in the future, or you will risk total suspension from the system and forfeit all funds (including winnings).
  
  This forfeiture of winnings is explicitly stated under article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
   
  Here are the Terms of Service again for your reference: https://www.skillz.com/legal/
  
  Regards, 
  
  

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:08/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ********* I have been playing for skillz (blackout bingo) for last two months and I can able to make 5000$ and six days before I had there zoom verification play test and yesterday (20th august 2022) I got a mail that my account was suspended due to serious violation before this zoom verification they took my account for an in-depth manual review after that they normally let me play but now they waited until I make a good profit and suspended my account even they didn't respond to mail mails my final hope is bbb I want my account back if they cant they should send my money or i really did something against there rules I want to know that violation with proof.Thank you

  Business Response

  Date: 08/23/2022

  Hello Player,
  
  Thanks for contacting BBB and Skillz Player Support. 
  
  We here at Skillz take fairness and account security seriously. To underscore our commitment and capabilities regarding detecting and to deter fraud at any scale, recent activity on your account led it to be flagged for an in-depth manual review by our Trust and Safety team.
  
  We are now informing you that some items in your account have been consistent with our internal risk patterns. This was detected using historical data from your account during your time with Skillz. Note that we never take action on an account without 100% certainty that a violation.
  
  Your account has been suspended due to masking your geo-location. Due to this, your account will remain closed. 
  
  *All violations are permanently recorded on your Skillz Account, so please understand that any violations of Skillz Terms of Service may result in permanent suspension of your account. We ask that all Skillz account holders take extra care not to violate the Terms of Service. Any winnings earned violating the Terms of Service may be forfeited.*
  
  *Skillz Terms of Service: 
  7.3, Cheating, Fraud, and Abuse: In accessing or participating in Services or using the Software, you represent and warrant to us and our developer partners that you will not engage in any activity that interrupts or attempts to interrupt the operation of the Services or Software.*
  
  Here are the terms of service for easy access: https://www.skillz.com/legal/
  
  Regards, 

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been playing blackout bingo for months. The game has always just randomly shut down and aborted matches well one night we had a lighting storm that lasted 4 hrs. It affected my data connection and cause a bunch of aborted matches. They deemed my refund rate too high and stopped refundng me for aborted matches. I continued to have the issue but was told when my rate of crashed matches was in line I'd be eligible for refunds or on aug 10. They later changed the date to aug 20. I deposited 60$ in 20$, intervals. And later this morning 10$ I had an acct balance of ***** and I had just won the trophy for ****** in winnings which would have gave me ************************************************************************* the middle of a match that I'm pretty sure I won this ****** closed my acct and only refunded the ten dollars I want the rest of my money. They know they have an issue and because I made a legal threat is the reason she said but I feel it's because I'm eligible for refunds in two days and they owe me the 100$ bounis cash plus the ********************************************************************* dirty this whole time and if you look at the coresponce they are wishy washy and change the the info as they deem fit to. Only when I got VIP support did they start looking into the issue. In one night I lost over 100$ to aborted matches that shut down before I can even play. They are supposed to be actively I investigating the issue but I never got a warning about my refund rate. I did everything they asked me to do such as discontinuing any app that might be running in the background making sure I have a stable data connection and over a month into the problem somebody finally told me I was running an older version of the app which they don't let you know when they release newer versions so I uninstalled and reinstalled it and it still continued to happen.can you please help me? I spend a lot of money and at the very least I deserve my $bk

  Business Response

  Date: 08/23/2022

  Hello ******, 
  
  Thanks for contacting BBB and Skillz Player Support.
  
  Your account was closed due to several violations and threats to the Skillz platform. 
  
  On July 22, 2022, in ticket: ********, You sent a ticket using profanity towards our player support team for denying refunds due to a high crash rate and matches with scores. 
  
  We addressed your ticket and legal threat and shared that we are constantly reevaluating our policies and procedures around excessive refunds and crash rates, and this is the best way we have to balance fairness to our players while also ensuring any potential bad actors do not damage the system's integrity.
  
  We sent you warnings about your refund status within a few weeks on tickets: ********, 12482207,12485544, and ********, 12548451. 
  
  On July 28, 2022, the ticket:12533598. You sent a 2nd legal threat in regards to your aborted matches. Per our records, we did refund three $18.00 cash matches where we did identify a technical issue that occurred and addressed it. We also advised you once again that we do take legal threats very seriously and could lead to closing your account if they proceed. 
  
  Then again, on August 1, 2022, Ticket: ********, You sent another email threatening to take legal action against us for nor refunding your matches that had been affected by a storm, and the matches were crashing due to your network. Please understand that ***** has no control over the network, or the weather players are playing under. We always suggest players take breaks and play Z matches if they are having connection problems which we have shared several times for the best gaming experience. 
  
  Lastly, two more threats were sent in tickets: ******** and ********, in which you continued to send threatening messages about us being unfair and not wanting to help when all we have done was share our findings and been very open about our policy and procedure. We have also advised you to take a break from cash matches and update your device to help your rate. 
  
  In conclusion, its clear you chose not to cooperate after several warnings; therefore, our decision to close your account is final. 
  
  The forfeiture of winnings is explicitly stated under article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
   
  Here are the Terms of Service again for your reference: https://www.skillz.com/legal/ 
  
  
  Please consider this matter closed and not open for further discussion.
  
  Regards,
  
  

  Customer Answer

  Date: 08/25/2022

   
  Complaint: 17734797
  
  I am rejecting this response because:

  The app is severely flawed.  If you read the correspondence between me and the support team I was never warned not once that my rate of crashed matches exceeds their "system norms". They simply stopped giving me refunds. I tried to work with them and was lead to believe that if the rate of crashed matches went down I would be some eligible for refunds again so I continued to play and the app continued to spontaneously shut down and abort games before I could play.   I am guilty of cussing but after weeks of doing what they asked and still nothing got better the app wasn't fixed.  I was told I would be refunded for known bugs. I still had to fight with them. The only reason my rate went up is because it stormed and lightening for like 8 hours one night.  I live in ****** **.  It was declared a national disaster.  The storms messed up my data connection. They said my rate never imporved. I would report when it crashed.  Because I wouldn't get a chance to play.i never had it happen again. . I want the the 70 dollars I deposited that day back. They closed my account and gave me ten back. I believe they are scum that knows their app is flawed and purposely takes people money. I had just earned the *** hit ***** in winnings recieve 100 dollars in bounis cash. I was to be reevaluateed the next day for my refunds and you all want to close my account for exercising my legal right to #1 freedom of speech and #2 due process.  Whatever keep the account closed. I do however want the deposits back from that day.

  
  
  Sincerel
  
  *************************

  Business Response

  Date: 08/31/2022

  
  Hello ******, 
  
  Thanks for staying in contact with us through  BBB and Skillz Player Support. 
  
  We apologize for your continued frustration in regard to our decision to deny refunds on your account. As previously stated in previous tickets #********, and ********, we have addressed all your complaints and have explained in detail the reasoning behind our decision to deny your request.
  
  Please note all cash entries are non-refundable and are explained in detail in our Terms of service 8.8, which I will link below for easy access. 
  
  Until then, our decision to deny all refunds will be upheld until further notice. We hope you can understand the procedures we have in place to ensure a fair and consistent experience for all players. Skillz considers this case closed. 
  
  You can find our Terms of Service here: https://www.skillz.com/legal/.
  
  Regards, 

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skillz *** tried tj charge me $500 in unauthorized purchases. The Bank has altered me to fraudulent activity from this company.

  Business Response

  Date: 08/18/2022

  Hello *******, 
  
  Thanks for contacting BBB and Skillz Player Support. 
  
  After further review, we do not see you have an active account with Skillz. To further investigate your concern, please share my information with us about the charges you are seeing. You can reply to us here or send an email at ********************************** as well. 
  
  If this deposit was PayPal, could you please send over a screenshot of the receipt email showing the amount and transaction ID? We'll also need the email address tied to the PayPal account. 
  
  If it was a card, please send the last 4 digits of the card, how much was deposited, the date of the deposit, ZIP code, and what type of card (Mastercard/Visa/AMEX) was used.
  
  If the card used was linked to your ApplePay, please send in the last four digits of your Device Account Number. To find this information, open your wallet on your iPhone, then tap the card, then tap the ... button. This screen will show the last four of your card as well as the last four of the Device Account Number that will be passed to merchants.
  
  Any further information you can provide will help us.
  
  Best, 
  

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid several hundred in entry fees to play these casino style bingo games. On Aug 7th I put a request to withdraw in. They confirmed with an email attached is a copy. Then they asked me to verify my ID which I did 3 times. Then they went silent. Then they redecorated my funds back into my account. So I put in another request for less, **** or so and it's been crickets ever since.

  Business Response

  Date: 08/17/2022

  
  Hello *****, 
  
  Thank you for staying in touch with us through BBB and Skillz player support. 
  
  After further review, it seems we have addressed your concerns in ticket: 12611299. 
   
  As previously explained we  conduct account playtest verifications with our top players as a part of our standard review process. It doesnt mean that youve done anything wrong, but we take security very seriously here and our Trust & Safety team works hard to make sure that matches are fair. You have denied this request previously therefore we will remove all winnings until you can move forward with verification. 
   
  Please note that as outlined in section 8.5 of our Terms of Service, we will be unable to process withdrawals or prize redemptions to your account until the verification process is complete.
   
  Keep an eye out for the link we sent out today to schedule your a video call verification with a Trust & Safety agent, for a date and time that works best for you. Feel free to reach out with any further questions or concerns you may have at: ********************************** 
  
  You can find our Terms of Service and Legal information at: https://www.skillz.com/legal/
  
  Regards,  
  

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After confronting the company about a possible abuse and then not wanting to do anything about it. I tell them Im looking at going to bbb and now they are threatening me to close my account? I have invested approximately ******* in this game and because they dont like what someone says they want to threaten to close a account. At this point I want all my money back especially since they are threatening to close my account over me notifying them and wanting a resolution for someone thats cheating. They can not even provide proof that this person wasnt cheating. This is unfair business practice.

  Business Response

  Date: 08/10/2022

  Hello *******, 
  
  Thank you for staying in touch with us through BBB and Skillz player support.
  
  After further review of your account, It seems we have addressed your concerns in the ticket:
  12585097.
  
  While we understand your concerns, please be advised that we have a dedicated Trust & Safety team that has all of the tools and processes necessary to uphold game integrity. If they discover that you or any other players have encountered an opponent using an unfair advantage, they will reach out to all affected players upon the conclusion of their investigation, issue any necessary refunds, and do right by our honest users.
  
  Please kindly note that investigations may take some time, and were unable to provide specific information on the status of other players or the investigations themselves.
  
  We appreciate your willingness to report any and all players you believe may be cheating on the Skillz platform. To touch on your previous comment in regards to cheaters on the platform, we have our internal investigations in motion to keep all Skillz players protected. Any ongoing, open, or pending investigations will never be discussed due to player privacy and security.
  
  Please let us know if there is anything else we can help you with, or reach out to us at **********************************.
  
  Terms of Service: https://www.skillz.com/legal.
  
  Regards,
  

  Customer Answer

  Date: 08/14/2022

   
  Complaint: 17695823
  
  I am rejecting this response because:

   

  At this point it has nothing to do with the inital problem. Now it has to do with you threatened to close my account because you didn't like the fact that i was going to report to the BBB.... That is completely unacceptable for a business to do. Especially one that is rated A+ with the BBB. As a Customer of yours. When someone has a issue and you don't want to deal with it. Threatening them to close there account is not legite business practice. That's brushing stuff under a carpet hoping that it disappears. At this point i am requesting all money that has been invested to your company back. Regardless of Match conditions. If  i had known in the beginning that your company was practicing unfair business ethics. I would of never spent any money with your company. Attached before is proof of deposits to your company. And i am requesting that all funds be returned. In return i am done playing anything skills related and will not take any further actions against your company.  If this cannot get resolved between you, me and the BBB then i will look at taking further action. I have looked at other BBB complaints against you and i see that the majority of them is because people are using inappropiate language. For that i understand. But that has not been done at all between any of the conversations between me and your company. This now all boils down to, Your company, or a employee with your company threatened to close my account due to not wanting to deal with a issue and giving the run around. 

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/16/2022

  
  Hello *******, 
  
  Thank you for staying in touch with us through BBB and Skillz player support. 
  
  As previously mentioned and shared wit you in ticket: ********. We have heard your concerns and addressed them and I will share them again with you. 
  
  Our Trust & Safety team that has all of the tools and processes necessary to uphold game integrity. If they discover that you or any other players have encountered an opponent using an unfair advantage, they will reach out to all affected players upon the conclusion of their investigation, issue any necessary refunds, and do right by our honest users.
   
  Please kindly note that investigations may take some time, and were unable to provide specific information on the status of other players or the investigations themselves.
   
  We appreciate your willingness to report any and all players you believe may be cheating on the Skillz platform. To touch on your previous comment in regards to cheaters on the platform, we have our internal investigations in motion to keep all Skillz players protected. Any ongoing, open, or pending investigations will never be discussed due to player privacy and security.
  
  Were sorry to hear youre looking to take legal action. If theres anything we can do to help with, please let us know. 
  
  You can find our Terms of Service and Legal information at: https://www.skillz.com/legal/
  
  Regards, 
  

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, on Friday, August 5th, 2022 my Skillz account got banned. I dont know why it got banned. If your saying I cheated, I NO WAY used anything or any bot/system to cheat. If your saying I committed fraud, THATS not true, ALTHOUGH NOTE: I did ask Skillz for some bonus cash multiple times (example, $10-$20 in bonus cash) BECAUSE I had no money and I was broke at the time. If your saying I EVER abused any player (example, via chat), I did NOT mean to and I WONT do it again. ANOTHER NOTE: Everyone gets angry sometimes but YES, I DO agree you CANT take it out on other players. If your saying I lost any cash games on purpose, YES, I did lose a few cash games on purpose because I was having too much fun or being funny. But I PROMISE I WONT do THAT again. Im being HONEST. I dont know WHY I got banned is the REAL question. Whatever I did wrong I PROMISE I wont do it again. But it was WITHOUT WARNING, and if you look at request #********, thats the message I got. It was from a person named Garfield, BUT look at the end of the message. It says **** instead of Garfield. That COULD be a false ban, not saying it is though, but its just a little bit odd. I have paid Skillz HUNDREDS if not THOUSANDS of dollars and this happens? I tried reaching back out to Skillz at request #********, but I have still not gotten a reply yet, its been DAYS. I also tired using their live chat system, but ***** said to contact Skillz about it. Skillz has not committed or tried at all to resolve this problem yet. My Skillz account username is x_TheSuperStriker_x, with my Skillz account email being *********************** Please tell me WHY I got BANNED Skillz, AT the very least, but what I would prefer the MOST is to PLEASE unban me Skillz, whatever I did wrong I PROMISE I will NOT do it again. And, if you CANNOT unban me, AT LEAST give me my deposited money back to all my ************* Express gift cards I used to deposit to the Skillz games. Thank you. Sincerely, - *****************************

  Business Response

  Date: 08/10/2022

  Hello, 
  
  Thank you for staying in touch with us through BBB and Skillz player support. 
  
  After further review of your account, our trust and safety team was able to identify items in your account that have been consistent with our internal risk patterns. This was detected using historical data from your account during your time with Skillz. Note that we never take action on an account without 100% certainty that a violation has occurred.
  
  Our trust and safety team confirmed that you were exploiting game features to take advantage of players on the platform to win unfairly. Aswell as abused the promo codes to use on the platform. 
  
  Every account action we issue is based on conclusive evidence of a violation of our Terms of Service. With regard to any winnings that any closed account *** have are to be forfeited, which is stated under article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
  
  Unfortunately, our decision is final, and your account will remain closed and will not be reinstated. Skillz considers this case closed. 
  
  Terms of Service: https://www.skillz.com/legal. 
  
  Regards,
  
  

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won $35 in a tournament but decided to withdraw only $30. $5 went back to my chase card and I received it but have never received the $25 which was broken down in 2 transactions. When I told Skillz that I not received the money, they sent me ARN numbers and said basically to take it with my financial institution. After going back and forth with them, please help. I love the Skillz games but it has to be easier to get your winnings than this.

  Business Response

  Date: 08/10/2022

  Hello,
   
  Thank you for staying in touch with us through BBB and Skillz player support.
   
  After further review seems like we have addressed your concerns previously in ticket: 12525308.
   
  $5 was refunded to your **** card ending in ~**** on 06/23/2022
  $25 was refunded to your MasterCard ending in ~**** (Apple Pay ID: ***** on 06/23/2022
   
  Please note that card refunds typically take 1-2 business days to reflect on your account. However, some instances can take up to 5 business days to reflect on the account fully. If you examine the statement of the account(s) listed in a week or so following 06/28/2022, you should be able to locate your funds.
   
  Note that the MasterCard ends in **** (Apple Pay ID: *****. It looks like a debit card from a place called "******************* & Associates."
   
  If you are still having issues with your refund, please reach out at **********************************.
   
  Terms of Service: https://www.skillz.com/legal.
   
  Regards,

  Customer Answer

  Date: 08/11/2022

   
  Complaint: 17679778
  
  I am rejecting this response because: see attached email from credit card company showing no refund.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/16/2022

  Hello *****, 
  
  Thank you for staying in touch with us through BBB and Skillz player support.
  
  I appreciate the screenshot you have shared with me in regards to the Withdrawal information. I have reached out and been in contact with our withdrawal team, which has verified the refunds and the accounts they have been sent to. I will share that information once again. 
  
  We recommend you reach out to Apple in the event they may have more information in regards to your withdrawals. 
  
  $5 was refunded to your **** card ending in ~**** on 06/23/2022
  $25 was refunded to your MasterCard ending in ~**** (Apple Pay ID: ***** on 06/23/2022
   
  If you are still having issues with your refund, please reach out at *********************************** Skillz considers this case closed. 
  
  Terms of Service: https://www.skillz.com/legal.
  
  Regards,

  Customer Answer

  Date: 08/20/2022

   
  Complaint: 17679778
  
  I am rejecting this response because I stated before **** is not my card and I did verify this with apple support.  If you need a letter from them also, let me know.  Why can they not reverse the withdrawal and either allow me to play with the funds or put it on my **** debit card?
  
  Sincerely,
  
  *************************