Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told on two different occasions that Skillz was not able to replay my match. After reading the complaints on here, I saw Skillz respond to someone about how they were possibly cheating and after their ************** team overlooked the "game log" they detected foul play. So what is a game log? How can foul play be detected with out actually being able to review the game? I have been told you can only refund if there is a technical issue, and that you can only replay cash games, but sometimes the replays will not work because of low battery, low storage, or bad connection. I feel like this is not true, as you were able to look back at other matches for other people. I would like to know what it is your health and safety team do and what a game log is.

  Business Response

  Date: 12/30/2022

  Hello *********,
  
  Thank you for contacting the BBB and Skillz Support. We apologize for any frustration caused during your time with Skillz.
  
  The term "game log" encompasses a vast array of data collected from a player's activity on the platform. This data can include but is not solely limited to information regarding played matches (which includes replays where possible). Our Trust & Safety team uses this information to detect, track, and take action against players who may abuse various features on the system, including but not limited to played matches and their replays if recorded. 
  
  We strive to be as generous as possible when issuing refunds, however refunds are evaluated on a case-by-case basis and are not always guaranteed. For our official stance on refunds, we ask that you please review section 8.8 of our Terms of Service. 
  
  Our support team is available 24/7 to help answer any questions or concerns you may have. Feel free to reach out at any time by submitting a support ticket through the *********** or by emailing us at ********************************.
  
  
  Sincerely, 

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I play Skillz bingo and have been for a year. I've never ad issues receiving payments. On 12/7/2022 I withdrew $5,000. On 12/15/2022 I withdrew ******. On 11/12/2022 I withdrew $5,274.72. I received $2,069.30 on multiple payment methods and was told a check in the amount of $3,205.42 was going to be mailed by check. I withdrew $1,318.40 that also had gotten processed on 11/14/2022 by check that I never received. A month went by and I finally reached out for them to tell me to confirm my name and address and they will reissue. I did that immediately and no reply after that. 3 days later they sent the same message and I confirmed again and they disappeared again. I reached out to my bingo account manager to inform her and she reached out to the withdraw team who then sent me w9 form to fill out before they can release payment. I filled it out immediately and still no payments. I've reached out so many times and they just keep saying they're escalating, sending to account manager and closing and merging my tickets. I have sent in ALOT of emails. They also did a verification on my account and came back a week later and said that my account was in good standing and that payments would be processed shortly. Still there was no progress. I really hate it came to this because this was the best game ever.

  Business Response

  Date: 12/21/2022

  Hello *******,
   
  Thanks for contacting the BBB and Skillz Support. We apologize for the frustration you've experienced with Skillz.
   
  I can see that there have been numerous tickets submitted regarding your requests and they have mainly been merged into ticket #********. Since we work through tickets in the order they are received, we do ask that you only submit one ticket per issue or question.
   
  Sending multiple tickets about the same matter causes repeat tickets seen after the original which, in turn, causes unnecessary confusion and further delays in resolution which is what appears to have happened in this case. Any follow *** can be left as a reply to the original ticket instead of submitting new Help Desk tickets and emails. This helps ensure that delays are minimized and all information is easily accessible in one place for the appropriate team(s) to view.
   
  After reviewing your account, it appears you have reached a point where you are now withdrawing more funds than you have deposited. As a result, these excess winnings can only be sent in the form of a paper check. I understand this process takes longer than a standard refund and is longer than what you are used to experiencing. 
   
  I can also see you reached out to our team in ticket #******** about the withdrawal process. An agent was able to correctly explain that VIP withdrawal requests are indeed expedited to the front of the queue. That being said, all withdrawal requests will still go under a thorough security review and certain requests (like those that necessitate being mailed as a paper check) will require additional procedures to ensure your funds are being properly and securely handled. We do advise that there could be a potential turnaround time of 4-6 weeks for some withdrawals although we will always work to have these completed as quickly as is possible.
   
  Our Withdrawals team was able to have your missing checks (amounts of $3,205.42 and $1,318.40) reissued in ticket #******** on 12/16/2022 and processed shortly thereafter that. We expedited the delivery of these reissued checks and, currently, our ETA for these checks is 12/22/2022. I've attached proof of payout for your records as well.
  
  The check in the amount of $4,909.00 (total withdrawal amount of $5,000) was processed on 12/17/2022. Please let us know if you do not receive this check by 01/28/2023 as this will be 6 weeks after the processing date. Note that due to possible inclement weather or federal holidays this season, there could be brief delays in mail delivery.
   
  We are always happy to help as best we can and do ask again that players keep active issues to one line of communication so that information remains accessible in one place and additional tickets are not mistakenly merged or escalated to the incorrect teams as a result of confusion. This helps us find resolutions quickly so that we can best assist players like yourself.
   
  If you have further questions, please feel free to reach out again by emailing us at ******************************** at any time. Here are the Terms of Service again for your convenience, with section 8.5 detailing information about withdrawals: https://www.skillz.com/legal/ 
   
   
  Sincerely, 
  

  Customer Answer

  Date: 12/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I withdrew my money from Blackout Bingo on 12/14/22. My account name is ObsoleteLayer782. I requested that I would like to be paid in a check. The amount was for $151.12. I received an email stating that I was to get a refund to my cards. The email did not list all the card numbers that were going to be refunded. Some listed the last 4 numbers while others did not have this at all. All the cards that were going to be refunded were expired or were canceled due to theft. I would like to be issued a check since I cannot use the expired or canceled cards.

  Business Response

  Date: 12/15/2022

  Hello,
  
  Thanks for reaching out to the BBB and Skillz Support. If you have questions about your Skillz account or need assistance, we encourage you to please email us at ******************************** or submit a ticket through the *********** within any Skillz app. You will hear back from us much more quickly that way!
  
  We ask that you review ticket #******** where we've requested some information from you in order to further assist.
  
  
  Sincerely, 

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18573918
  
  I am rejecting this response because:

  I have requested a check for the amount of ******. I cannot access any of the cards on my account that were refunded except for 1 since they are expired. I would like check mailed out for the ****** since I cannot access any of the refunded money.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 12/22/2022

  Hello Autumn,
  
  Thank you for following up. We ask that you please contact your financial institution(s) with the Acquirer Reference Numbers (****) we've provided in ticket #********. At this time, the refunded funds are not in Skillz's possession.
  
  If they are unable to find the transaction(s) and can provide documentation stating such, please contact us again with this documentation so we can further investigate the issue on our end.
  
  
  Sincerely, 

• Initial Complaint

  Date:12/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a player of skillz for over two years, spending thousands of dollars willing, knowing I typically end up at a loss. Recently, I received an email stating my account was permanently banned without warning or explanation. I responded by email multiple times with no response. I would like my account back and would like to know what caused this ban so that it does not happen again. This seems to be a very unfair and and unjust way for them to ban accounts with current winnings not deposited yet & therefore; gets that money stolen from. It truly is disheartening how loyal customers are treated just by false accusations of rule violations / no explanations besides the same ************ message.

  Business Response

  Date: 12/13/2022

  Hello ******,
  
  Thanks for reaching out to the BBB and Skillz. Your account has been banned for the continuous creation and use of multiple accounts on the Skillz platform, which is a direct violation of the Terms of Service.
  
  You were first warned about this in ticket #******* on April 13, 2021. After discovering several more accounts created after this warning, our team then sent a second warning in ticket #******* on July 02, 2021 and temporarily disabled your account until we received your explicit agreement to the Terms of Service. 
  
  After the discovery of multiple other accounts created after the second warning, our Trust & Safety team permanently disabled your account and issued ticket #********? communicating the details of your ban from the Skillz platform on December 05, 2022.
  
  Players may not have more than one registered account with the same personal information, such as your name, email address, phone number, mobile device, and payment method.
  
  In conclusion, it is clear you knowingly and persistently chose to violate our Terms of Service after multiple warnings. Your actions jeopardized the integrity of our system and put many honest players at risk. Any closed accounts are not to be reopened for security purposes.
  
  Here are the Terms of Service again for your reference: https://www.skillz.com/legal/
  
  
  Sincerely, 

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting since 10/06/2022 for a refund of $2027. This company has given me the runaround for over a month and a half. First, they were unable to deposit said refund back into my account and never gave me any explanation why. I followed up with them close to a dozen times until finally they stated there was an issue with my bank, even though there had been no issue with them depositing back into this account multiple times before. The only time I received updates on the status of this refund was by reaching out to them over and over. Finally, on 11/1, I was advised the refund check was mailed out to me and I would have it within 23 days. Then they said wait until the 28th. It is not in todays mail and I have not received i anything from Skillz. Every time I ask them to confirm the check was mailed out/track the check, they tell me to wait. They also argued with me over 3 days when I tried to delete my account. There is no excuse why I am still waiting 53 days now for my money back. I have every single piece of email correspondence to confirm everything stated in this complaint and am attaching just a portion of it here.

  Business Response

  Date: 11/29/2022

  Hello ********,
  
  Thanks for reaching out to Skillz and the BBB. We apologize again for the technical issue affecting this one particular withdrawal and appreciate your patience as our team worked with the payment processor and financial institution to determine the cause and find a resolution. 
  
  I can see our team confirmed multiple times that the check for your funds had been processed and issued in tickets #******** and #********. When we issue paper checks, we advise players that the delivery process *** take up to 4 weeks and asked you to reach out again if you had not received the check by 11/23/2022. You requested updates from our Support team multiple times between then, to which our team asked you to please instead reach out if the check had not been delivered by the date advised.
  
  It looks like you have messaged our Support team in ticket #******** to let us know the check had not been delivered in the mail yet. This ticket is open and is actively being worked on by our Payments team. We appreciate your patience in the meantime.
  
  Your account had been closed after our team requested and received one confirmation of your closure request in ticket #********, along with an explanation of all available information regarding the affected withdrawal at that time. 
  
  Again, we appreciate your patience as our team works on the reissuing process in ticket #********. Please see section 8.5 of the Skillz Terms of Service for more information about withdrawals. Here are the Skillz Terms of Service again for your convenience: https://www.skillz.com/legal/ 
  
  
  Sincerely, 

  Customer Answer

  Date: 11/30/2022

   
  Complaint: 18470168
  
  I am rejecting this response because: I had to request 3 times for my account to be deleted. When dealing with gambling, which this 100% is, a consumer shouldnt have to ask numerous times for their account to be closed. Further, I was consistently brushed off when asking if the check even actually was mailed out. Still have no idea if it was. I let them know that I still havent received it and have gotten no response to that either, unsurprisingly. I will not be satisfied until I receive the money back that Ive been owed for 57 days now. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 11/30/2022

  Hello ********,
  
  Our Payments team has completed the reissuing process in regard to the mailed paper check that did not successfully arrive to the address on file by the date advised. Please review ticket #******** where we have communicated this to you for your confirmation.
  
  If you have any questions, as always, feel free to reach out. Here are the Skillz Terms of Service again for your convenience: https://www.skillz.com/legal/ 
  
  
  Sincerely, 

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been emailing the company about a player who has been using an unfair advantage to beat players. I provided all the evidence in a long email. This player has been getting scores that are impossible to get if he uses the same opponent computer as everyone else. The refunded some of my matches and some others they did not. I requested all my matches to be refunded. Instead they banned me and said "Your account has been temporarily suspended due to exploiting a bug within Chess Payday to gain an unfair advantage over other players."So they banned me because I got annoying. I have not used any unfair advantage. And when I asked for proof, evidence or even an explanation they have since ignored my emails. I want my money back from the player who is using a faster opponent computer and getting more points. But i also want my own money back and the money I have won on there. The customer service of this company is very poor. They ignore complaints and then ban you as a power move. I have contacted my lawyer and prepared to take this matter further if they don't comply.

  Business Response

  Date: 11/22/2022

  Hello,
  
  Thank you for reaching out to Skillz and the BBB. We have received your reports, as acknowledged in ticket #********. Your account was suspended for exploiting game mechanics to gain an unfair advantage over other players. Our Trust & Safety team observed you exploiting this mechanic while reviewing matches you had submitted for review in various reports.
  
  As noted in ticket #********, investigations may take some time and were unable to provide specific information on the status of other players, nor the investigations themselves. Our Trust & Safety team does not take action without 100% certainty of any violation. Upon conclusion of any investigations into accounts, if it is found that another player you've played against was able to win as a result of an unfair advantage, the Trust & Safety team will issue any necessary refunds at that point.
  
  Here are the Terms of Service again for your reference: https://www.skillz.com/legal/
  
  
  Sincerely,

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18449367
  
  I am rejecting this response because:
  

  you have no rules against this in any of your rules.  I read them all.  Also what you call exploitation I call strategy.  It isnt an unfair advantage because anyone can use the same strategy.  Nothing prevents my opponents from doing the same thing.  You banned me cause I was winning too much and players complained. You should have it in the rules if you don't want players doing it.  You have no rules to quote me that I did anything wrong.  Playing smart and having a strategy that wins isn't cheating. Especially when any player can do the same strategy nothing is preventing them. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/29/2022

  Hello,
  
  Abuse and exploitation of game mechanics are determined at our discretion alongside our developer partners. We strive to warn players first if our Trust & Safety team detects any foul play when reviewing game logs. As mentioned in ticket #********, we encourage you to report other players you may observe also exploiting this or any other game mechanics in order to gain an unfair advantage over other honest players.
  
  All violations are permanently recorded on your Skillz Account, so please understand that any further violations of Skillz Terms of Service may result in temporary or permanent suspension of your account. We ask that all Skillz account holders take extra care not to violate or repeat violations of the Terms of Service. Please note that any winnings earned violating the Terms of Service may be forfeit.
  
  Here are the Skillz Terms of Service again for your convenience: https://www.skillz.com/legal/ 
  
  
  Sincerely, 
  

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  recently I have not been able to download skillz and the games I have been paying into and playing for over a year now onto my phone I thought the sudden crashes while playing blackout bingo were due to going from playing on a cell phone to playing on an ipad or something that would be fixed soon after bringing the issue up to skillz customer service however now I just can't reinstall any of the games that I have money on and I haven't been able to download them to my desktop I am trying as I write this but it is very slow. I have emailed skillz and am waiting to hear back, I do not understand why this is causing so much trouble but if this could be addressed so that I can get back to my games I would appreciate it

  Business Response

  Date: 11/05/2022

  Hello,
  
  Thank you for contacting the BBB and Skillz Player Support. I'm sorry for the frustration you've experienced with Skillz. Upon review of your account, it looks like you reached out to us in ticket #********. Our team provided a link to the latest version of Blackout Bingo available and asked you to please write back if you still experienced any issue accessing the game after using that link. It does not look like we have received a response from you as of yet.
  
  Please note that Skillz games are only available on mobile devices. If you are experiencing any issues, please reach out to our Support team at ********************************* Our Support team is available 24/7 to answer any questions you may have. We ask that you please reply to ticket #******** with any further questions or feedback so that our team can best assist you.
  
  
  Sincerely,

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won $500 playing dominoes on the app. 229$ was successfully deposited to my account on file. $220 was deposited to a closed account (that wasnt even on file, although Ive used it previously). I have made over ***************************************************************************************************************** back with out a solution other than contact the previous bank (which I have) and they repeatedly tell me the funds were returned to Skillz. Skills will not cooperate with doing the deserved research in seeing if they have received the funds back. Instead they have provided me emails saying the matter is closed.

  Business Response

  Date: 10/25/2022

  Hello ********,
  
  Thank you for contacting BBB and Skillz Support. It looks like this issue was resolved in ticket #******** and you provided your satisfaction with this resolution. If you have any further concerns or questions, please feel free to reach out to our Support team. You can submit a new ticket through the *********** in the app or by emailing ********************************* Our team is available 24/7 and always happy to help!
  
  
  All the best,

   

  Customer Answer

  Date: 10/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using skillz for a number of years. They finally allowed me to play cash games and I deposited multiple times into my account. I received a generic email on 10/14/22 that I violated a rule and it just listed the terms on their site. They provided no specifics and have refused to respond to the 5 emails I have sent. I did nothing wrong and if I am not allowed on their site I want the balance in my account returned to me plus all of the deposits I made over the last few weeks.

  Business Response

  Date: 10/24/2022

  Hi *******,
  
  Thanks for contacting BBB and Skillz Player Support. Your account was closed due to cheating on our platform for creating multiple accounts.
  
  We suspended your account and warned you on May June 16t, 2022 ticket ********, to immediately stop this behavior and can only have one account. You accepted our terms of service and had your account reactivated.
  
  Unfortunately, after accepting our terms of service, you continued to violate them by creating another account under username: BM_315
  
  We've responded to your questions regarding your account in support ticket 12988690. 
  
  Sincerely, 

   

  Skillz Escalation Support

  Customer Answer

  Date: 10/25/2022

   
  Complaint: 18243810
  
  I am rejecting this response because: there were no additional accounts opened. The communication that was sent to me was that they skillz was incorrect and they have reinstated my account. I am trying now to get written email confirmation that there was no wrongdoing on my part 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/03/2022

  Hello,
  
  Thank you for keeping in touch. Our team reached out to you to let you know your account under the username ******* was reopened as a final courtesy, along with noting that this was your final warning regarding creating and using multiple Skillz accounts. 
  
  The opening and use of multiple Skillz accounts is a direct violation of our Terms of Service (see section 7.3), regardless of whether they are used to play cash matches or not. You were warned about this multiple times in tickets #*******, #********, and now #********.
  
  Your account, at this time, is currently in good standing and open. Any further violations of our Terms of Service will result in a permanent ban from the Skillz platform. Please see ticket #******** for more information. Thank you again for reaching out and here is our Terms of Service for your convenience: https://www.skillz.com/legal/
  
  
  Sincerely, 

• Initial Complaint

  Date:10/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 10/17 , I got an email saying my account is banned even though I did not do a thing at all against the rules.

  Business Response

  Date: 10/19/2022

  Hello *****,
  
  Thank you for contacting BBB and Skillz Player Support.
  
  We here at Skillz take fairness and account security seriously. To underscore our commitment and capabilities regarding detecting and to deter fraud at any scale, recent activity on your account led it to be flagged for an in-depth manual review by our Trust and Safety team.
  
  Some items in your account have been consistent with our internal risk patterns. This was detected using historical data from your account during your time with Skillz. Note that we never take action on an account without 100% certainty of a violation.
  
  Your account has been suspended due to masking your geo-location. Due to this, your account will remain closed. We communicated this to you in ticket #********.
  
  All violations are permanently recorded on your Skillz Account. We ask that all Skillz account holders take extra care not to violate the Terms of Service. Any winnings earned violating the Terms of Service may be forfeited.
  
  Skillz Terms of Service:
  7.3, Cheating, Fraud, and Abuse: In accessing or participating in Services or using the Software, you represent and warrant to us and our developer partners that you will not engage in any activity that interrupts or attempts to interrupt the operation of the Services or Software.
  
  Here are the Terms of Service for easy access: https://www.skillz.com/legal/