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Business Profile

Payment Processing Services

Dots

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I worked for Voters Ambassador they sent me a link on November ******* to go to submit my information to Dots so I could get paid. I submitted the information with my banking information correctly it said it would take two business days. I receive deposits early through my bank and I didn't receive my payment for $400 I sent them a email yesterday telling them I did not receive my payment thry said wait 24hrs and contact them if I don't receive I have been emailing them all day today no one every replied back I worked very hard for that money and I want my pay

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/13/2024 340 dollars for my little brother 785 to my older brother 620 to my boyfriend( the sc I attached of 860 he was payed 240 of it) The payment was for speaking to friends and family about the election. I worked for **** and had my brothers and boyfriend sign up for friend to friend. They dont have a payment method so they put my venmo down. The accounts were flagged for fraud for using the same payment account. It gave us an option to prove identity so they went and turned their id and a video to prove they are themselves. It said wait 5 business days to confirm identity, its been almost a month. Weve all emailed them and on a good day we get a reply from a man named ****. This is ridiculous that we have to go to this extent to get paid our money. **** already payed them. As of now they are withholding the payments toprove the identity it shouldnt take this long or this hard to contact someone or have this resolved.

  • Initial Complaint

    Date:11/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a payout link sent to me by an employer and I tried to cash it out and I am not able to cash it out. I have tried to communicate with them via the only method they have which is email and have not gotten a response thus far. This seems to be a scam because there is over $700 sitting in the account and I can not access it.

  • Initial Complaint

    Date:11/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got it! Heres a refined version tailored as a complaint to the Better Business Bureau (BBB):Complaint Against Dots Company for Withholding Payment and Account Deactivation Description of the Issue:I am a freelance transcriber working with **********, which contracts Dots to handle payments for freelancers. Despite completing my work and having a balance of $60.75 owed to me, Dots has refused to release my payment and has deactivated my ************ are the key details:Payment Verification: I attempted to withdraw my balance of $60.75, but Dots requested ID verification before processing. I promptly submitted the required documentation to complete verification.Account Inactivation: After completing ID verification, I received an "Inactive User" error when trying to log into my account. All access to my funds was *************** Denial: I contacted Dots' support team regarding the issue, but was informed that Dots no longer provides services to you, and my chat support was deactivated without further explanation.Desired Resolution: I am seeking BBBs assistance to have Dots reactivate my account or provide a final resolution that ensures I receive the $60.75 I earned.Thank you for helping me resolve this matter.

  • Initial Complaint

    Date:11/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was paid from empower project and dots has not giving me my payment I have tried several times to reach out only to get no response or respond but never respond back id like my money please the payment was sent to my num but they say num not supported so they won't help me resolve this

  • Initial Complaint

    Date:11/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been working for an online transcription and captioning company called *********, which pays via Dots. However, it has been three months since my last payment, and despite reaching out multiple times, I have received no response from Dots support. My Dots account, which holds my payments, has been deactivated without explanation, leaving me unable to access my earnings. I am struggling to pay my bills, and this was the only income I was relying on.Its very unfair to work long hours only to have my funds withheld. I urgently need access to my payments to cover my expenses, and if needed, they can deactivate the account afterward. Alternatively, reactivating the account for verification purposes would also be helpful. Any assistance in accessing my earnings would be greatly appreciated. Thank you.

Dots is NOT a BBB Accredited Business.

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