Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is notorious for scamming people in buying these camera filters. I paid 429 usd for two or ****** aud. They showed me a website that list these prices as they are trying to sell me however if you look at the company retail it's a diffrent price. I've seen all over the reviews these people are coersing people into purchasing these filters at these crazy prices. I wanted a refund as I was not happy with the service and the purchase so I wanted a refund back. They are scamming people and as an ********** it's disappointing to see a business in ************* scamming tourist such as myself.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was walking around ** Chinatown on August 3, 2022. It was about 10:30am as I came across "New Age Camera" on Grant ******* One of them came up to me and noticed my camera and we started a conversation about my camera model, where I'm from, what lens I use, etc. Eventually, he asked if he could show me something and revealed a wide-angle lens that also had a macro lens function. (The ******* as it was labeled) He insisted it was better than my current lens and that "I wouldn't need to buy anything more for my camera ever again." He made me feel like I was missing out on this opportunity and pressured me into buying it. The price for this lens was $1199 and he quickly brought it down to $900 and then $800 with two "brand new" polarizing filters. He showed me an **** price of the model on his phone which sold for $1500. He even looked through the photos I took a week ago and said it would've been better if I used these attachments. I bought the $865 (with tax) lens and filters. I tried the new lens I had just bought and noticed it had already seen some use before with lots of dust and tiny scratches which I was unable to see in the shop. The lens blurred my images, it did nothing to what I was being told it would do. The box it came in was old and worn at the bottom. I finally did some research on my phone about the brand and store. I immediately felt stupid when a pile of reviews warned against "overpriced, scammed, and avoid the store." Many people were tricked by this scam. I tried to return it for a refund but he rejected my request and pointed at a tiny sign on the wall, "All Sales Final" which I was never informed of during my purchase. I was unable to return my item that was not as described and manufactured by a company that no longer exists. Now I am stuck waiting for a reply from my bank.