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Business Profile

Plumber

Genteel Plumbers

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Genteel Plumbers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Genteel Plumbers has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a rental property in ************* and relied on this business to provide plumbing repairs over the years, especially kitchen garbage disposal. We have replaced this disposal several times and even went to the extent to re-pipe and correct several connections. We were quoted $889 to replace the garbage disposal in November 2022. We did not agree that this was a fair price and the business offered to refund $200. We wanted this to be resolved and decided to proceed with a new garbage disposal for $689 under the impression that this would be a one year warranty. On April 17, 2023 our tenant informed us that the disposal was not working. I contacted the company as I was shocked that the disposal was not working after only 4.5 months. They basically told me that I refused to buy the warranty and that they will not investigate why it was not working and said that they would come out for $89 to investigate. I asked if they guaranteed their work and the manager told me that when you buy the warranty. No attempt to work with a customer who has paid them several hundred dollars and did not want to make it right after several attempts to ask why a brand new disposal stopped working after 4.5 months.

      Customer Answer

      Date: 04/21/2023

      Consumer called in and said the complaint has been resolved.

    Genteel Plumbers is NOT a BBB Accredited Business.

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