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Business Profile

Plumber

Malcolm Plumbing & Mechanical

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Malcolm Plumbing & Mechanical's headquarters and its corporate-owned locations. To view all corporate locations, see

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Malcolm Plumbing & Mechanical has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Malcolm Plumbing was hired to help install two toilets and a bathroom vanity on May 17, 2022. The rate was $250 / hour. Unbeknownst to me, a team of two showed up to complete the project, bringing the rate to $500 / hr.The toilets both had packaging errors and missing parts which was not the fault of Malcolm Plumbing as they had been purchased from another distributor. That said, prior to removing both of the existing toilets in the house, Malcolm plumbing did not open the boxes for the new toilets. This resulted in a house of no toilets installed, two plumbers sitting around, and me driving around town trying to resolve the missing parts problem. They also discarded a bidet attachment which was not theirs to discard. After finally resolving the missing parts issue, the new toilets and vanity were installed about 8 hours later. After leaving, we quickly realized that one toilet wasnt working properly and was leaking water. They would not respond to my calls and I finally got a new plumber to come and fix the leaky toilet he found a rubber glove inside the tank, left over from the installation, and preventing the seal from sealing thus causing a leak. I wrote all my concerns to Malcolm, called numerous times, and asked to talk to them to address my concerns before I was willing to pay.They refuse to respond to me either by phone or email and now have sent collections my way.I do not feel I am being charged appropriately or fairly and find this service to be absolutely horrible!

    Malcolm Plumbing & Mechanical is NOT a BBB Accredited Business.

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