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Business Profile

Project Management Software

Expensify

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used expensify for years, decided to upgrade to the paid version, hit a button 2x's by mistake and was double billed for a year. Called Expensify and was told I was locked in for double payments and that I couldn't get out until I finished out the year. I complied, was told this would end in October. I selected the DO NOT RENEW on the account and deleted the app and thought it was over. Now I'm being told I have to somehow get back into my account and cancel the account. I tried, it's asking me to create a new account and I fear if I do they will bill me for another year. All I'm asking for is to be set free from this, they double billed me for a button click mistake, I complied and paid for my click mistake and now I have requested several times in writing that they cancel, delete, my account and please leave me alone. But I'm getting emails saying if I ado not find a way to log back into my account and cancel it myself they plan to start charging me again!! How do I a make this end? Please help...

  • Initial Complaint

    Date:10/27/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* previously utilized the services of "Expensify" and its expense platform for our business and employees. When communication was provided that we opted to move onto a new platform, the "Expensify" concierge provided guidance that was inaccurate and did not provide the desired outcome of offboarding the platform thus we incurred additional charges as we were still technically a "customer" as we still had presence on their platform.I was informed that they (Expensify) had NO ability to remove a customer since the account *** hold financial data.After 6 weeks we managed to get all of our employees removed and "close" the account per the Expensify concierge.The complaint is that Expensify has NO ability to administer their platform in such a manner to prevent anyone from signing up and being associated with an account if they have EVER been a customer in the past. This company and platform effectively "Tattoo's" any business into their system without providing this information during sign up and is tantamount to stealing money from those that *** inadvertently sign into the platform

  • Initial Complaint

    Date:10/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    U can't cancel my account. I told them to cancel it and they say they cant. I want them t cancel the account.

  • Initial Complaint

    Date:09/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the last 7 weeks, the Expensify service has failed to maintain uptime in connection to a hosted third party accounting software. A major part of the Expensify service is the connection to sync expense reports from its web-based platform and post transactions into a variety of third party accounting software packages, including the one that Phobio uses. We have spent several man-days trying to troubleshoot the problem with very little assistance from Expensify's "concierge" support, which is chat only, no live/phone support. Finally, I pressed the company to offer a credit for their significant downtime on this major third party connection service. Their response was to blame the third party software maker. Expensify also was unable or unwilling to provide a quote for how long it would take for them to restore this service. How can Expensify, as an integrated application software provider, consider a failure to properly maintain the software protocols needed to facilitate connectivity and uptime, blame the third party software company, and also not provide any sort of financial restitution for the major loss of functionality and service? At the very least, an appropriate financial credit for the existing two months (and expected future time) of downtime would be a reasonable attempt at restitution.

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a trial account with Expensify to test the system. It did not work out and now they will not allow me to cancel my subscription and say that I must pay them monthly even though we are not using the service.

  • Initial Complaint

    Date:07/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Expensify is advertising a price. And their sales department who helped set up our company is telling us that price. And then we are charged another price. I have Brought this to their attention and they will not budge. We are a small non profit. Please help. I can Share the screen shots with you. Basically they are charging me $36 per user and will not budge. Ive been on the phone with them for multiple hours. I drew *** a decision tree to help explain.

Expensify is NOT a BBB Accredited Business.

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