Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began working with **** ******* from AMZ Publishers under the impression that the company was affiliated with ******; however, that assumption was incorrect. I was persuaded to purchase a marketing package during this collaboration, which I accepted for my first book. Part of marketing involved being chosen to give a *** Talk. I was advised to hire a coach to prepare. Unfortunately, I later discovered that I had only applied for a *** Talk and had not been invited to deliver one, which was misleading. I didn't find out about this until after I paid my money.Additionally, my first book was supposed to have a script prepared for presentation to two directors. The script went through multiple drafts but was poorly written each time. To complicate matters, my assigned manager, **** *******, has since left the company, and no one has followed up with me as promised. I also paid for website book stock but have no idea where the books were distributed or sold. The accounting from AMZ Publishers has been almost non-existent, requiring my husband to intervene to obtain statements for my Canadian taxes repeatedly.The issues with my second book have been equally concerning. AMZ Publishers was responsible for editing, but even after three rounds of revisions, the book contained numerous grammatical errors and was published in this flawed state. Readers have pointed out these mistakes, to my horror. I relied on *** to ensure the editing was thorough and professional. I have receipts for all relevant payments and can provide them upon request. I look forward to a prompt response to resolve these matters.

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All l ask is for them to restore the website and honor  ********************* word that the $750 l paid include the domain and server fees for as long l choose to keep the website whether l am selling my books or not. ***** stated that the use of  (dot *** ensures that promise. That was  the sale line that convinced me to pay even when l had my previous website. If they cannot restore the website, they can simply refund me my money, not even including loss of business an emotional distress this company caused me.

  ories, first that ***** is no longer working and later that ***** is heavily pregnant and so cannot be reached. **** told me that he would restore the website in three days but he did not. After weeks of-several calls, he said l should pay the domain fees. I explained to him that ***** told me that $750 is only one-time payment. He kept dribbling me around before l told them to refund me my money if l cannot have access to my website but up till today, no website, no refund.Before I discovered that the website has been disabled, ******************* of Alpha Book Publishers working closely with AMZ publishers pressured me to pay him money to redo the website and also pressured me to pay his company $15,000 to promote my books and when l refused to pay that huge amount, **** got upset and reneged on a book he was printing. Words were exchanged and **** said he will deal with me. I just need my website to be restored because the Company was the only party that had my passcode so they know what happened to the site.