Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************* as a provider for an offer that stated that if New User were to open a new account and make a purchase, they would receive $55.80 through a bit lab five surveys. I completed this offer on March 27, which was supposed to confirm instantly and provide the funds to Five Surveys; however, I never received the funds to my Five Surveys account. I contacted Five Surveys stating this and they referred me to bit labs and I never heard back. I am currently still awaiting the funds and have not received them.

  

  Business Response

  Date: 04/10/2025

  Hi *******,
  
  Thank you for reaching out and providing the details about the BitLabs offer through Five Surveys. I understand how frustrating it can be to complete an offer and not receive the promised reward.
  While the rewards from these third-party promotions are outside of our direct control, Ive followed up with our support team, and they have reported the issue to BitLabs on your behalf. We recommend also following up directly with BitLabs for a quicker resolution, as they are the ones who manage the crediting process for these offers.
  We appreciate your patience, and well continue to monitor this from our end. Please dont hesitate to reach out if you have any updates or need further assistance.

  Best,
  Ark7 Team

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When you sign up they inform you that your money has to sit for 12 months, but they do not explain that in order to withdraw your investment someone else has to buy your shares. They do not fully divulge the process, and now my money is stuck, forever in their awful system.

  

  Business Response

  Date: 03/24/2025

  We appreciate your feedback and understand that the investment process may not have met your expectations. To clarify, our platform operates on a peer-to-peer marketplace model, meaning shares are sold when another investor chooses to purchase them. While we do have a 12-month holding period, once that period ends, shares can be listed for sale, and in most cases, they are sold within a few days.
  In your case, you purchased $1,000 worth of shares and received a $50 welcome bonus in December 2023 and January 2024. When you decided to sell in March 2025, all of your shares were successfully sold within three days. While we understand that the final sale price may not have been what you expected, real estate investmentslike all investmentscan fluctuate in value.
  Additionally, you have already withdrawn $307 from your account, with $623 still available for withdrawal. If you need assistance with this process, please dont hesitate to reach out to our support team.
  Were always looking to improve our platform and communication, and we appreciate your feedback. If you have any questions, were happy to help!
  Best,
  The Ark7 Team

• Initial Complaint

  Date:11/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau (BBB),I am filing a formal complaint against Ark7 for failing to allow access to my deposited funds. I invested $1,000 into the DFW-S14 property on August 2, 2024, and the holding period ended on November 3, 2024. According to Ark7, the shares were supposed to be sellable by this date, but I have been unable to sell my shares and withdraw my funds due to an indefinite listing process with no clear timeline.Key Issues:Indefinite Timeline: Ark7 has not provided a specific date for when the shares will be listed, preventing access to my funds.Arbitrary Restrictions: Despite the holding period ending, Ark7 has imposed arbitrary restrictions preventing me from selling the shares or withdrawing my investment.Lack of Transparency: Ark7 has failed to explain the delays and has not responded satisfactorily to my inquiries.Attempts to Resolve:I have contacted Ark7 multiple times, but no resolution has been provided.Requested Resolution:Immediate access to my $1,000 investment.A clear timeline for listing shares and preventing future delays.An investigation into Ark7s practices to ensure they are adhering to fair business practices and investor protection laws.Thank you for your attention to this complaint.

  

  Business Response

  Date: 12/04/2024

  Dear BBB,
  We are writing in response to Mr. **** *********'s complaint regarding his investment in the DFW-S14 property.
  We fully understand the frustration Mr. ********* experienced due to the delay in accessing his investment. We sincerely apologize for the inconvenience caused by the listing process. We are pleased to inform you that the DFW-S14 property is now officially listed on the Ark7 trading market, and Mr. ********* can now place a sell order for his shares directly through the platform.
  The delay in the listing process occurred as part of Ark7s standard procedure, which ensures the property is properly listed and available for trading. We apologize for the extended timeline and any confusion this may have caused. While we have communicated these details to Mr. ********* directly, we acknowledge that the absence of a specific date might have contributed to some uncertainty. We are working diligently to improve the transparency and clarity of our updates moving forward.
  We truly appreciate Mr. *********s patience during this process and are committed to ensuring that he now has full access to his investment. If he requires any further assistance with placing his sell order, or if he has any other questions, our customer support team remains available to provide the necessary assistance.
  We value Mr. *********'s continued trust in Ark7 and appreciate his understanding.

  Customer Answer

  Date: 12/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Oleh Marotchak

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought shares on the Ark7 platform more than one year ago. I plan to sell the shares but found out there is no way I can sell. They advertise on their website saying customers can sell shares after holding one year. But the reality is not that. I think they are misleading investors.

  

  Business Response

  Date: 06/28/2024

  Hi **,

  We believe the issue you raised has been successfully resolved. Please feel free to reach out if you have any more questions.

  
  Best regards,

  Ark7 Team

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a transaction from my Ark7 account to my ************* account on December 22. I knew that due to the holidays there would be a delay and received a messaged that my funds should be available by December 27. On December 27 I checked my account to see that the ************* was closed and so I reached out to Ark7 customer support on December 27 asking about if they knew when the money would be returned and available to me. No one reached back until December 30th which now another holiday is coming around therefore another delay and all I was asked about was verification of the email on my account. I replied promptly and didnt receive another email until January 3rd stating that my transfer had already been completed. However, when I have mentioned to this company several times now that the money was returned, no one has ever written back, responded to the numerous emails I have sent, or times Ive tried to reach out. My bank sent this money back on DECEMBER 29, and it has yet to show up in my Ark7 account. Not to mention there is no phone number to reach them. Zero customer service. I am HOMELESS AND have literally been struggling!!!! I should not have to wrangle and make complaints for my money back!!!!!!!!!!!!!

  

  Business Response

  Date: 02/12/2024

  The preceding circumstance stems from the closure of the customer's own refund receiving account, resulting in our system indicating completion while the funds were not actually deposited here but rather remained with ******. The intermediate delay was due to system-related issues. The initial response to the customer's email was timely, resulting in the closure of the first ticket out of three. However, the customer's second email was inadvertently overlooked, only discovered on 1/25 and promptly addressed on 1/26.