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Business Profile

Security Guards

Execushield, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the theater on Friday 10/14/2022 and had a herendous experience. I was walking to the building of the theater when two people driving in front of the building asked me if i had their iphone. I said no and proceeded to walk to the theater. Then as I was walking to the receptacle to dispose of my food, the car is driving along side of me and asks about the phone again. At this point i reiterated that I did not have the phone and if they really thought I had it to call the police. I approached the inside of the theater to retrieve my ticket that I paid for prior to arriving at the theater, and went to the restroom. I exited the restroom and seen one of the people who falsely accused me of taking their iphone talking to the security guard Execushield saying i took their iphone. At this point my patience was gone and I told this security guard who worked with Execushield to call the police. He refused. So at that point I asked for the manager at the movie theater who told me her name was *** and that this other person shouldnt have even been in the theater because he had no ticket. I called the police and while they were on their way the security guard offered to get me a ticket to another movie as I had already missed the beginning of my movie because of this incident. A police officer from *********** pd arrived, officer ********** and searched my bag with my consent there was no iphone just like I had stated many times. Again the security officer said I could see a future show time since mine was missed and obtain a refund on the previous ticket that I purchased. He also mentioned a guest pass. During the refund transaction, a different employee refused to give me the pass and only offered a refund. She spoke to ***, a manager at the theater, and the security guard I assume because she came back and provided a refund and guest pass. Then I asked about a ticket for the next showtime and they refused and told me to leave for the day. I asked the security guard

Execushield, Inc. is NOT a BBB Accredited Business.

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