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Business Profile

Security System Monitors

August

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 17, 2024 a product malfunction with the August Smart Lock resulted in being locked out of my home. I contacted August customer support and they determined only a locksmith can open the lock. I had to contract a locksmith to come and remove the lock by force. $150 service fee to remove the lock. Additional details:On June 16th, successfully installed the lock following the manufacturers instructions. I completed a calibration of the lock and the lock was operating as designed. I was able to remotely lock and unlock the unit with my iOS device. On June 17th, I locked the lock remotely with my iOS device. When I returned, the lock malfunctioned and showed it needed calibration. The lock failed to unlock remotely. This appears to be a design flaw as others have reported this issue on review sites and blogs.

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased AUGUST smart lock in Nov 21, 21 (August - Wi-Fi Smart Lock with Smart Keypad - Matte Black) and the lock is nor dead. It does not turn on. I have changed batteries multiple times with no response. The light does not blink when new batteries are inserted. I called customer service, and no help was offered. They offered 20% discount on a $200 product for just over a year of service. Having no way to fix a product and warranty of one year is unacceptable when the quality of the product is unreliable. A minimum service life is expected or ways to fix problems. This is clearly false advertising and the company is selling defective product.

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company sells a smart lock that requires the purchase of their Connect Bridge to be able to control the lock remotely (which is the big seller of the lock). The bridge is $79, is plugged into the wall in your home and connects to the lock. I purchased one about 5 years ago or so and after about 2 years I was unable to control the lock remotely and I was getting emails saying the bridge was offline. I called customer service, did the troubleshooting and nothing worked and was told I would have to purchase a new one. I did that. I then also purchased another of the locks and another bridge a couple of years ago. Now both bridges no longer work and I am getting the same emails and unable to control the locks remotely. I called customer service today which had me to some troubleshooting again and was told since there is no light showing on the bridge that yes it is no longer working and that they are unsure about the life of the bridges. This is now three that have done the same thing and the customer service representative that I talked to said that yes this has happened to other people but after about 3-4 years. This is false advertising- they never once say that the life of the bridge is limited and why would it be? It is plugged in, doesnt run on a battery (the locks do!) and only is really used when you have to connect remotely to the lock. They said there was nothing they could do for me since the warranty is 1 year. I pointed out that this isnt a warranty issue they are knowingly selling a defected protect that they know will not last the life of the lock- not even close and again was told there is nothing they will do. So if I want their product to work the way it was promised basically every 2-3 years I have to spend $79 per bridge (because you need one for each lock it cant do two) to make that happen. I think this is horrible if the company and they are misleading consumers.

August is NOT a BBB Accredited Business.

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