Business Profile

Skin Care

Sephora

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Important information

Customer Complaint:
BBB’s business profile for Sephora was created in February 2000. A review of complaints was completed in November 2024. Consumers with issues related to their order are urged to review the following links.

Order Status & History & Sephora Customer Service.

Complaints

This profile includes complaints for Sephora's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

959 total complaints in the last 3 years.
351 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accidentally put the wrong address for my order, and it was returned to the sender due to fail to delivery. Now my *** tracking showed that the package is in the Sephora warehouse. And I contacted the Sephora customer service as well as the supervisor. However, they refused to place any refund or reship due to my own fault. Its ridiculous and not ethical. They made my mentally ill and Im pretty anxious about my order. Its for my friends birthday and Im couldnt stop trying to end my life because its such a huge loss for 300 dollars. Please help me to figure this problem out and end this unprofessional solution.
Business Response
Date: 05/09/2023
Dear ******,
We are sorry to learn you did not receive your order (#***********).
Upon further research, we see that this package was returned to sender by **** after it was refused by someone at the delivery address you provided. Because we can confirm that you did not receive your order in this case, we have issued a refund for the full value of the order. If you have not already, you should receive an email with the details of your refund shortly.
We apologize if the service you received from our ****** Services team did not meet your expectations and that they were not able to assist you more immediately. Our system was not allowing a refund to be processed due to the other instances where we have assisted with reported lost, missing, or incomplete orders on your account.
Please know that we welcome you to continue shopping with ** online, but if you place orders to this or other addresses, this may be at your own risk if delivery is verified, until we have determined that you are reporting an acceptable pattern of order issues. We also encourage shopping in store to avoid any additional order issues. Sephora Shadyside seems to be closest to you.
Thank you for allowing ** the opportunity to resolve this issue and address your concerns.
Sincerely,
Sephora ****** Services
Initial Complaint
Date:05/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordering online and not taking accountability. I purchased items on 3/30. I never received. It was nearly impossible to get in touch with anyone at customer service at **********************. ********************** disputed back to Amex saying that my items were delivered. FALSE! Never received. I ended up filing an insurance claim with AMEX and got my money back. I placed an order on 4/22. Sephora CANCELED my order. No notification that it was canceled and again impossible to get any answers from Sephora. My only reason to think they canceled it is because of my dispute with Sephora on my credit card. Instead of taking ownership and assuming someone is doing something shady when they arent, they take it upon themselves to cancel an order. I want my order. There is zero reason this should have happened and there is no reason why I shouldnt have received notification. This is bad business and SHAME ON YOU for thinking that someone is being dishonest when they arent. I will buy these products from a different retailer if this is how you continue to treat people.
Business Response
Date: 05/10/2023
Dear ********,
We are sorry to hear that you did not receive your order, #***********,and for the continued issues you have had; your frustration is understood. Please be assured that we have passed your feedback on to the appropriate leadership for review.
In review of your account, we do not see that any contacts were made to Sephora ****** Services regarding a missing package. The only notation is from our **************** team, stating that a credit card dispute was filed,citing the missing package. We apologize if your attempts to contact ****** Services were not successful and that you did not get the chance to directly report this to ** via email, phone, nor chat.
Per Sephoras policy, for any dispute that is filed in relation to an online order, all associated accounts are immediately suspended;no online shopping is allowed while the dispute is in process. Accounts will remain in this suspended status until we have received confirmation that the dispute has been fully resolved, which can take several weeks.
In your complaint you mention that your credit card company has already notified you of a resolution. Despite this, we are not able to review your account again until we receive the automated notification directly from your credit card company. It would be our recommendation that you check in with Sephora ****** Services in a week or two so we can confirm any updates.
We are sorry that you did not receive an email confirming that your order was cancelled. We recommend that you check your account settings to ensure your email subscription preferences are updated.
We hope this has helped to clarify. Your patience and understanding are appreciated.
Sincerely,
Sephora ****** Services
Customer Answer
Date: 05/10/2023

Complaint: 20029002

I am rejecting this response because you should actually do the right thing and not assume people are fraudulent. You did not do the right thing and your policy is discriminatory. Someone filing a dispute is in my compete legal right and truthful, and your reason is what? To punish truthful people? Why? You say you reject all disputed transaction regardless if they are true or not. Not everyone is out to steal from a company.. It is absolutely appalling that your policies are this terrible.In addition, hold times of an hour plus and when you get connected to a person to only get disconnected multiple times, is also absurd. I had a fair and reasonable attempt to get ahold of Sephora. So yes, I attempted to call multiple times, so you left me no other choice but to dispute my transaction when the post office claim came pack as check with sender when I couldnt get in touch with sender. So I find it absolutely insulting that Sephora has such terrible practices as a result I will not shop there again and I will tell everyone that I know to not shop there due to your lack of customer and complete and utter disregard to a paying customer.

Sincerely,

***************************
Business Response
Date: 05/17/2023
Dear ********,
To best assist with your concerns, weve sent you an email to the address used when submitting your complaint.
We look forward to speaking with you directly.
Sincerely,
Sephora Client Services
Customer Answer
Date: 05/23/2023

Complaint: 20029002

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:05/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered #*********** #*********** #*********** from SEPHORA.These three orders contain total nine of "MAKE UP FOR EVER Artist Face Color Highlight, Sculpt and Blush Powder-H100 ITEM ******* ",and them has been shipped together in the package #"9200190286039817521269",But I only received one item from this package,I have not received another eight item from this package.I have contracted **************** of ************************** he can't help to reship or refund because of the company policy(they will not offer a reship or refund as the order is shipped to a forwarding address,and they do not offer accommodations for orders that use forwarding addresses.)Please help me Solve the problem.......Thanks very much.
Business Response
Date: 05/09/2023
Dear ****,

We are sorry to learn you did not receive your items from orders 60450460768, ***********, and 60450462603.

Per the terms and conditions on Sephora.com, we are unable to offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Sephora is not responsible for lost or stolen packages.

More information can be found here: *************************************************************************************

For further help with retrieving your items, we recommend following up with USPS.
We hope this information clarifies.

Sincerely,

Sephora ****** Services
Customer Answer
Date: 05/09/2023

Complaint: 20025612

I am rejecting this response because:
Please look into this package picture of unboxing video,
It is obvious that only one item which I said in the package!Sephora hasn't put nine items in this package!
Is it the mistake of me???

Sincerely,

*************
Business Response
Date: 05/19/2023
Dear ****,
We again apologize if you did not receive your complete order.
As mentioned in our previous response, we are not able to accommodate any client with a replacement or refund for an order that has been delivered to a parcel forwarding company. We apologize for any disappointment this may cause.
More information can be found here: *************************************************************************************
We hope this has helped to clarify and confirm our final business decision in this case.
Sincerely,
Sephora Client Services
Initial Complaint
Date:05/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package was not delivered by the carrier the carrier acknowledged this and told me to have Sephora start a claim. I spoke to Sephora a numerous amount of different times for assistance. I am told I will not be able to have a refund or the products redelivered. Sephora is not willing to override the system and is basically saying I am out of luck and they can not help. They are also saying they are sorry but cannot help me. At this point I just want my money back.
Business Response
Date: 05/07/2023
Dear *********,
To best assist with your concerns, weve sent you an email to the address used when submitting your complaint.
We look forward to speaking with you directly.
Sincerely,
Sephora Client Services
Customer Answer
Date: 05/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:05/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 19. 2023 I purchased a CC cream from Sephora. It was a total of $59 before taxes and when I received it I didnt open it right away so I didnt notice until much later that the product that they sent inside the box was the wrong colour that I had ordered. I sent it back past the 30 days expecting to receive a store credit which is fine, however I received an email yesterday stating that they cant approve of the refund and that they were keeping the product and also unable to give me a store credit. They said it wasnt on my purchase history which it clearly is.I called customer service and explained my situation and they said they couldnt do anything because the distribution centre made a decision already.. so you are keeping my money AND also keeping the product I purchased from you? Reason for return was it didnt work for me and IT DIDNT? It was the wrong shade! I shop at Sephora all the time and this just feels criminal. I understand it was past the 30 days so I would be completely fine with a store credit. Order number is ***********
Business Response
Date: 05/04/2023
Dear *******,
To best assist with your concerns, weve sent you an email to the address used when submitting your order.
We look forward to speaking with you directly.
Sincerely,
Sephora Client Services
Initial Complaint
Date:05/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have placed an order (Order # ***********) on April 17, 2023 at Sephora.com. The order amount was $1079.43. It was shipped through *** (Tracking # 1Z6A4Y790317582407) which is showing Delivered on April 22, 2023 but I have not received it. I have already filed an investigation about that at *** and when I informed Sephora they declined to provide any refund and replacement for this order or any future order from my order address/account. I have attached that email below. They even sent me another email that my account will be monitored and I might be asked to shop only at stores in future (email attached). During their sale event, from April 15, 2023 to April 24, 2023, I ordered total worth of $16836.82 at Sephora.com which consists of multiple orders. Among which I found total $84 in damaged items (3 different products in 3 shipments) and another 2 products were missing in an order worth of $74.32. These 5 items were taken care of them. However, when I notified that the entire package is missing this time, they are declining to help me since I have already asked for refund in other issues. Among my entire order of $16826.82, the damaged & missing items they previously took care of was only worth of $158.32. And, Based on that they flagged my account, threatened me to monitor my account and to block me from shopping at Sephora.com and above all declined me to offer any help with the missing package for Order # #***********. This actually violates several state and federal laws about how they are treating and harassing me here. Looking forward to have an action on the matter. Attachments:1. Order Receipt for the Missing package 2. Sephora's Response email regarding that order 3. Sephora's email threatening me about my Sephora account
Business Response
Date: 05/04/2023
Dear *******,
We are sorry to learn that you did not receive your order, #***********.
The parcel associated to this order, and tracking #1Z6A4Y790317582407,was confirmed as delivered to your shipping address on 4/22/23 at 3:37 PM, and without notation of an issue.
Due to the multiple instances in which weve previously assisted you across this and other accounts associated to your information, a reshipment or refund will not be offered. We apologize for any disappointment this may cause.
At this time, we welcome you to continue shopping with ** online, but if you place orders to this or other addresses this will be at your own risk until we have determined that you are reporting an acceptable pattern of order issues. We also encourage shopping in store to avoid any further order issues.
Please be aware that account sharing is not allowed per our terms of use. We have included a link below for your review.
***********************************************************************
Thank you for allowing ** the opportunity to address your concerns, and we hope this information better clarifies.
Sincerely,
Sephora Client Services
Customer Answer
Date: 05/04/2023

Complaint: 20009183

I am rejecting this response because:

1. The tracking # 1Z6A4Y790317582407 shows delivered on April 22, 2023 to Redwond,WA which is not even my city. That is a clear indication there that I have not received the package. Also, I have already filed an *** investigation regarding the missing package too which also shows in the tracking as "investigation opened". So, what you are saying about it has been delivered to "my address" is not correct.

2. Regarding the multiple instances that you mentioned, from April 15, 2023 to April 24, 2023, I ordered total worth of $16836.82 at Sephora.com and among my entire order of $16826.82, the damaged & missing items (total only 5 items) that your customer service previously took care of was only worth of total $158.32 (for all 5 items altogether). You can do the math what percentage that is compared to the total order amount. And, based on that now you are declining me to help when I have an entire package worth of $1079.43 missing?

Also, since you are now talking about previous order issues, you can check the entire total Dollar amount of orders I have placed from both my Sephora accounts over time vs how much total dollar amount of order-issues you have refunded or reshipped for my both accounts. I am sure you will find an insignificant percentage there. I would like you to recheck that and share my refund/reshipped percentage number. That will clearly show how wrongfully you are accusing me here.

3. There is no account sharing going on here. Both accounts I have at Sephora.com are from the same household. One is in my name and one is in my Husband's name. It's the same address, same family and it is clear that my husband's account is used by me time to time since it's Sephora. So, let's make it clear to you that there is no account sharing going on here as you have accused me of.

The way your are harassing, accusing and discriminating me here clearly violates several state and federal laws. I want you to have further investigation on the matter based on correct numbers (my total order amount over time vs total dollar amount of issues you took care of in the past) and concrete information with proof- find out where exactly *** delivered it as it shows delivered in a different city. Until then I am not letting it go because it is not only that you took my $1079.43 but also you are offending and harassing me here in many ways.

Sincerely,

*****************************
Business Response
Date: 05/16/2023
Dear *******,
Thank you for the opportunity to further address your concerns.
We see that you have now filed a credit card dispute for this order; the dispute will need to play out from here. Additionally, please be aware that ordering is not allowed while a dispute is in progress.
We recommend reaching out to your bank directly for assistance with the status of your dispute.
Thank you for your understanding.
Sincerely,
Sephora Client Services
Customer Answer
Date: 05/19/2023

Complaint: 20009183

I am rejecting this response because:

1. You didn't help me with the issue at all. Rather harassed me and Still harassing me for no fault of mine. I DID NOT RECEIVE my package and the way you are treating it as it's my fault where it is clearly your fault that I didn't receive it. Filing credit card complain was my last resort since I didn't get any help from your end at all.
2. Now you are harassing me again by refraining me to further order from my account which means you are technically blocking my account. And, all of these because of none of my fault but yours. This is harassment and it feels like you are intentionally trying to sabotage and discriminate me for bringing up the issue in public.
3. You didn't reply me with the percentage number of total refund/replacement amount from my both account over the time, as you have accused me before of misusing the policy. If you accuse me of something, you should provide me the exact information with numbers.

I am rejecting it because from your end I didn't receive any sort of apology or action except accusation and harassment. Just putting it on credit card company's shoulder doesn't suffice specially when you treated and still treating me like this without any intention of resolving the matter.

Sincerely,

*****************************
Initial Complaint
Date:05/01/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called into customer service today May 1, 2023 at ****** to request a copy of an itemized receipt for 3 ordered placed in the past year. The customer service rep advised that her team lead said they do not provide nor can they requested itemized receipts. They also recommended I screenshot what is showing on their website as they list items purchased. Thats is different from what I am requesting and I need to send a copy of my receipts for reimbursement.
Business Response
Date: 05/10/2023
Dear Janaly,
To best assist with your concerns, weve sent you an email to the address used when submitting your complaint.
We look forward to speaking with you directly.
Sincerely,
Sephora Client Services
Customer Answer
Date: 05/12/2023

Complaint: 20003436

I am rejecting this response because:

In addition to the items included in my initial complaint; which all happened within the first two days of my visit. I am now on the last day of my visit and the discrimination, disrespect from ****** cast members (throughout the parks, restaurants, resorts), blatant disregard, lack of basic hospitality at all resorts (Ive visited 3 resorts on this trip alone) has made this the most toxic vacation Ive ever been on.
I would like to be contacted by someone in upper management to discuss further.
Sincerely,

*********************
Business Response
Date: 05/16/2023
Dear ******,
The original reason you submitted this BBB complaint to Sephora was to request an itemized receipt for product purchased on sephora.com.We had emailed you separately from the BBB on 5/9/23 to get further details in order to see if we could possibly assist with your request, but we have not received a response.
This rejection does not appear to apply to Sephora. Please reply to our email at your earliest convenience if you are still needing assistance from Sephora.
Sincerely,
Sephora Client Services
Initial Complaint
Date:04/29/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order no# ***********. I placed an online order. I ordered the ******************* foundation, it was destroyed in transit or from the warehouse. Nothing but broken powder. I asked for a refund and I was told no. I wanted to purchase it somewhere else. Please help me.
Business Response
Date: 05/03/2023
Dear *******,
We are sorry to learn that you are having an issue with one of your recently purchased items from order #***********.
Due to the other instances where we have assisted with your reported order issues, we are unable to offer a reshipment or refund for the item you have noted was damaged in this order. We apologize for any disappointment this may cause.
Please know that we welcome you to continue shopping with ** online, but if you place orders to this or other addresses going forward, it will be at your own risk until we have determined that you are reporting an acceptable pattern of order issues. We also encourage shopping in store to avoid any additional order issues.
Thank you for allowing ** the opportunity to address your concerns, and we hope this information helps to clarify.
Sincerely,
Sephora Client Services
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a service where they had one of their employees apply make up. The employee did not unload her tools in front of me . The makeup was contaminated with bacteria that caused me to develop a cold sore on my lip. Before service rendered I did not have a sore and I was not sick. Later on after the service I developed a cold sore on my bottom right side lip
Business Response
Date: 05/03/2023
Dear *******,
To best assist with your concerns, we have forwarded your feedback from this complaint, as well as the complaint submitted through our *************************** directly to our Retail Leadership. They will be reaching out to you very soon, if they have not already, and will remain your contact.
We thank you for your patience.
Sincerely,
Sephora Client Services
Initial Complaint
Date:04/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 2 separate orders to Sephora by mail. Sephora emailed me on 4/10/2023 stating that they received both my returns and my refund would be issued within 10 days. It is now 4/27/23 and I have not received refund. I contacted Sephora via live chat. They kept stating that the return policy states 30 days from when return received. However, it doesn't matter what the return policy states once they send me emails stating I will have refund within 10 days. No where in email does it state it can take up to 30 days. Sephora should honor their latest communication with the customer! Once that email was sent it supersedes any return policy! The supervisor, ******* refused to forward me on to her supervisor even after I asked multiple times. I am going to legally look into this more... being told I will have my refund within *************************** 17 and then being told our return policy states up to 30 days. Wake up Sephora... that's what the email needs to state than, not refund within 10 days!
Business Response
Date: 05/06/2023
Dear ******,
We were sorry to hear there has been a delay in processing your returns and for any confusion caused after speaking with our ****** Services team. You can be assured that your feedback has been relayed to the appropriate leadership.
Please know, our return policy states that all eligible returns will be processed within 30 days of items being sent back. Once a return has been received at our distribution center, our intention is always to process the refund within 10 business days; we are sorry that was the not the case for you and that there has been a delay.
We are happy to confirm that both returns in question have been processed; order #*********** was refunded to your PayPal account and order #*********** was refunded via online credit to our Beauty Insider account.
Please note, online credit can only be used on Sephora.com and will not expire; it cannot be used when shopping in person at Sephora stores. It will automatically apply at online checkout as your first form of payment until exhausted. The credit will be visible as a deduction in your total payment.
Below we have included a link to our full return policy if you would like to review further.
*********************************************************
Thank you for allowing ** the opportunity to address your concerns and for your understanding.
Sincerely,
Sephora ****** Services
Customer Answer
Date: 05/07/2023

Complaint: 19988765

I am rejecting this response because:
I should have never been issued a online credit. It should be refunded to original payment amount. It was return within the time frame! This is your way of making me have to shop at your business again!
Sincerely,

***********************
Business Response
Date: 05/16/2023
Dear ******,
Thank you for the opportunity to address your additional concerns.
In review of your return for order #***********, we can confirm that the system correctly processed your return. This order was placed on 2/24/2023 and dropped off with the return shipping carrier on 4/5/2023,which is beyond the 30-day full refund time frame. Please note, any return made within 31 and 60 days after purchase will be refunded via online credit. We have included a link to our full return policy below if you wish to review.
*********************************************************
We hope this has helped to clarify.
Sincerely,
Sephora Client Services
Customer Answer
Date: 05/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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