Business Profile

Skin Care

Sephora

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Important information

Customer Complaint:
BBB’s business profile for Sephora was created in February 2000. A review of complaints was completed in November 2024. Consumers with issues related to their order are urged to review the following links.

Order Status & History & Sephora Customer Service.

Complaints

This profile includes complaints for Sephora's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

960 total complaints in the last 3 years.
350 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package was lost 2 days ago and I called the Sephora to reship or refund. They said they cant. Sephora has to take full responsibility for safely delivering the item to the consumer when they take consumers money. I need help for refund or reship my package from Sephora.
Business Response
Date: 11/02/2022
Dear ****,
We are sorry to learn you did not receive your order (#***********).
The package was delivered via ************ under tracking #*********.The tracking details indicate it arrived at your address on 10/25/2022 at 2:49 PM and was left in a safe drop location.
Due to the other instances where we have assisted with lost or missing packages under this account, as well as under other accounts associated with your name and address, we are unable to offer a reshipment or refund. For further help with retrieving your package, we recommend seeking assistance from the carrier.
Please know that we welcome you to continue shopping with us online, but if you place orders to this or other addresses this will be at your own risk until we have determined that you are reporting an acceptable pattern of order issues. We also encourage shopping in store to avoid any additional order issues. Sephora Colossus would be closest to you.
Thank you for allowing us the opportunity to address your concerns, and we hope this information better clarifies.
Sincerely,
Sephora Client Services
Initial Complaint
Date:10/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 13 of 2022 i placed an order for Dyson Airwrap total order was $634.94 Which i received on 09/16/22 Lets start by saying my order included the following free samples which I never received but I decided to let it go and did cause an issue -Dermalogica Biolumin-C ******* C Eye Serum -DiorDior Addict Lip Glow Anyway after receiving my item i decided to return it and shipped it back to them via ***** tracking ************ and it was delivered and received by them on 09/21/22 I also received an email confirmation that return was received and i will receive a refund After a few weeks i contacted them thru online chat a few times to find out status of my refund and was told it might take up to 30 days from delivery date of return So on 10/24/22 after over month goes buy i contact them again thru chat and they told me that wait till the end of the week.Finally i decided to call them and speak with the supervisor which I never got a hold of but representative told me they apparently they received my return but i item was different that's why refund is not being processed They never even contacted me to let me know that there is a problem with my return and when I contacted them they never told me either.They just kept quite and kept my money see all documents attached
Business Response
Date: 10/26/2022
Dear ******,

We apologize for the difficulty youve experienced in returning the Dyson Special Edition Airwrap Multi-Styler Complete Long (item #*******) from order # ***********.
The return arrived at our distribution center on 9/21/22. Within 24 hours our team opened the return shipping box to find the Dyson Airwrap box,however the item inside was a used Beachwaver hair tool, which is an item Sephora does not currently sell. Additionally, the weight of the return shipping box was not consistent with how the item was sent. Because the Dyson product was not returned, we will not be able to issue you a refund.
Per Sephora policy, all returns are subject to validation and approval at Sephoras discretion. Items shipped to Sephora outside of the returns window, not in new or gently used condition, without a Sephora original packing slip, or not purchased at Sephora, may not be credited back or returned to you. You can further review our return policy by visiting the link below:
https://www.sephora.com/beauty/returns-exchanges
Please note, automated emails regarding the tracking of a return do not guarantee a successful refund. These emails are only meant to help clients stay up to date on the status of their return.
Our apologies that you did not receive the free samples selected at checkout. Please know, these samples are subject to substitution and/or may be omitted from an order based on availability. In the future,please contact us more immediately if there is an issue with your samples so we can assist.
We hope this helps to clarify.
Sincerely,

Sephora Client Services
Customer Answer
Date: 10/26/2022

Complaint: 18309185

I am rejecting this response because:
When I contacted them numerous times I was never told that there was an issue with the return
I find out a month later that there is a problem. Why no one contacted me. its unacceptable!

Sincerely,

*****************************
Business Response
Date: 11/02/2022
Dear ******,
We apologize for any disappointment this situation has caused.
As confirmed in our initial response, we are unable to offer a refund for the Dyson Special Edition Airwrap Multi-Styler Complete Long (item # *******). The product was not included in the return box, and instead,a Beachwaver hair tool was there in its place. The Beachwaver hair tool is not an item Sephora currently sells.
Per our records, you called in twice on 10/24/2022 to ask about your return and were told by four different **************** advisors, two Beauty Advisors and two supervisors, that we had received a non-Sephora item in the return box and that we were not able to issue a refund.
Sephora takes any discrepancy of this nature seriously and we have fully investigated this matter. We apologize if you felt there was a delay in informing you of the problem with your return.

We hope this information helps to clear up any confusion regarding your return and also with what information was provided to you during your contacts to Sephora.
Sincerely,
Sephora Client Services
Customer Answer
Date: 11/09/2022

Complaint: 18309185

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:10/24/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On this date 10/22/22, I went to make a purchase with my two $25 Gift Cards at Sephora, ***************************************************************************. I was told that they would not accept my Sephora gift cards because they were not Kohls-Sephora Gift Cards BUT if I came back on MONDAY they would accept my gift Sephora Gift Cards. Both of my gift cards specifically state on the back Redeemable for merchandise sold at Sephora Locations in the ** and ******, at Sephora.com, mobile app or Sephora inside ***************. Both cards do NOT state Sephora at Kohls are excluded. The fact that they would not accept my gifts card but stated if I came back on Monday they would is a horrendous business practice. Not redeeming my two $25 Sephora Gift Cards at their Sephora location in ************, ** is fraud. I am seeking a $50 refund of my $63.08 purchase.
Business Response
Date: 11/01/2022
Dear ******,
Thank you for the opportunity to address your concerns. We apologize for any frustration that has come from this issue and for any inconvenience experienced.
Accepting Sephora gift cards within our Sephora at Kohls locations is a new and exciting option for our clients. The ************, ** Sephora at Kohls store only just began accepting Sephora gift cards on 10/24/2022; their systems would not have allowed for a Sephora gift card to be redeemed prior to this date. It sounds like your store visit was just a few days prior to the system update, which is why the staff invited you to return the following Monday to use your gift cards. Our apologies if this was not made clear to you in store.
Because the changes to our gift card policy were only recently implemented, and that we only opened Sephora locations within select **************** stores starting in 2021, gift cards printed prior to one or both of these company changes may not reflect all current use and restriction information. You are welcome to visit our website, www.sephora.com, to view the most current policy information.
We recommend reaching out to the store directly for details on how you can use your gift cards going forward.
We hope this helps to clarify.
Sincerely,
Sephora Client Services
Customer Answer
Date: 11/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/22/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was an unauthorized purchase on my account placed at 4am this morning for a $150 gift card. I never placed this order and no one else uses my account. The scammer was able to log in to my account and use my credit card saved on file. They now know my addresses. When I explained this to customer service, I was notified there was nothing they can do because its already been processed. There is zero security using Sephora.com. I never received an email notifying me that my account was signed in from a different place.
Business Response
Date: 10/31/2022
Dear *****,

Thank you for the opportunity to address your concerns.

We apologize for any frustration that has come from this issue and we understand your concern. We have confirmed that our ****** Services team provided you a full refund for the order. The refund was processed on 10/27/2022 and issued to the method of payment used on the order. Additionally,appropriate steps were taken to reset your account password for security purposes.

Please know, Sephora takes the security of every clients information very seriously. We are not aware of any data breech, and as a general rule of thumb, we do not recommend a client use the same password on multiple sites. We can assure you that the appropriate departments are reviewing and taking the necessary steps to prevent this from occurring again in the future.Your feedback has been documented and will help us to improve the client experience going forward.

Sincerely,

Sephora ****** Services
Initial Complaint
Date:10/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife is a makeup artist. Over the span of our time together, I can not even begin to tell you the amount of both time and money spent in Sephora. Today, we went to make a return, and the store manager who was doing my return printed out a receipt, which stated that my return went through, but that I will no longer be able to return to Sephora. I called the number on the receipt, as instructed, and was met by a slew of contradictory information. 1st I was told that I can no longer return due to the amount of returns on the account. Any time we visit multiple different locations of the store, we always hear the same. "But it, if you don't like it, just bring it back." Now, I am both being told and punished for listening to this advice. The gentlemen I spoke with was nice at first, then started telling me different information and said I was wrong in questioning it. First he told me that it was store discretion, then it's company wide. I expressed my concern, regarding the basic account lockout, to which I was met with no solution, other than that but to wait a year. I understand that after a point, the company can withold the right to stop accepting returns due to the overall loss of both product as well as revenue (as I was explained an unnecessary amount of times on the phonecall to customer service). I expressed to said employee mtly concern, as some things that had been returned were not touched, opened, or basically purchased in accident. First I heard it's store discretion to save the products, then I heard that it is supposed to be thrown out. I directly asked, if I am ro purchase from Sephora, I basically have to MAKE SURE that what I'm getting is on, or I am going to be stuck with the item, to which I was told I'm correct. This is completely unacceptable, to the level that the store (I called them directly) I went to was extremely apologetic and felt horrible. We are frequents in our local store, and would hate to have to not be able to go.
Business Response
Date: 10/28/2022
Dear *****,
We are sorry to hear about your experience in trying to work through this situation with your account; we can understand your frustration.
We are glad to hear that your recent return was approved, however,because a warning code was issued by our system during the transaction, we must confirm that you will not be able to make further returns or exchanges for a period of 365 days. This decision is based on your return activity and cannot be overturned.
If you wish to obtain a report of your return activity,please have your printout details that were provided in store ready and call us at ************.
We thank you for sharing the experiences you had both in store and via phone. Client feedback is very important to us and is regularly incorporated in our ongoing education and training curriculum, so we can continue to improve the Sephora experience.
We hope this helps to clarify and we apologize for any disappointment this situation may cause.

Sincerely,

Sephora Client Services
Customer Answer
Date: 10/28/2022

Complaint: 18252170

I am rejecting this response because: I am being punished for following exactly what was told of me by associates in multiple stores
The answer recieved was truly just an I'm sorry there's nothing that can be done, which is unacceptable.

Sincerely,

***************************
Business Response
Date: 11/03/2022
Dear *****,

Thank you for this additional information and we appreciate the opportunity to offer further insight into the return warning that you received.

While we can understand that you may have been frequently informed of our generous return policy during your store visits, please know,Sephoras return management system is not managed by our store team and therefore, is not something our Beauty Advisors can consider when making product recommendations. The return management system is automated, as are the warning and decline notifications. For reference, our return policy states,"Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora in all instances.

You received a warning at the time of your last return because our system identified excessive returns associated with your account. The warning serves as a notification that future return attempts may be declined. Please keep this in mind moving forward, including during consultations with our Beauty Advisors in-store. They can continue to provide product recommendations and will remain unaware of your return status.

As previously mentioned, you can obtain your Return Activity Report by calling ************. We encourage you to review this report for accuracy and report any transactions that appear to be associated with your report in error. Our designated team can review any reported discrepancies and may be able to revisit the decision to deny future returns if warranted.

We hope this helps to better clarify.

Sincerely,

Sephora Client Services
Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a transaction for a purchase September 11, 2022 #***********. Due to an issue, I had to return the entire order. I returned the order back to Sephora warehouse. I reached out to ***************** I was told it would take 10 business days from Delivery. I have attached a screenshot of the conversation. Following the 10 business days, their policy now change that I had to wait 30 days from delivery. It has now been 30 days and now I'm being told they received my return but have not processed and they do not have a time line when It would be processed. I would like my full refund.
Business Response
Date: 10/19/2022
Dear ****,
We are sorry to learn that your return has not been processed (order #***********).

The return parcel associated to ***** tracking #************ is showing a discrepancy in the weight that we would expect for the items you stated were sent back. Because of this, as well as due to another instance where you were accommodated for a missing package with similar products, we are unable to offer a refund for this order.

Please know that we welcome you to continue shopping with us online, but if you place orders to this or other addresses this will be at your own risk until we have determined that you are reporting an acceptable pattern of order issues. We also encourage shopping in store to avoid any additional order issues.

For your convenience we have listed a link to our store locator below:

https://www.sephora.com/happening/stores/sephora-near-me

Thank you for allowing us the opportunity to address your concerns, and we hope this information better clarifies.

Sincerely,

Sephora Client Services
Customer Answer
Date: 10/20/2022

Complaint: 18240575

I am rejecting this response because: Hi Sephora, are we speaking about the correct account and order? . I'm looking at the tracking number of Fedex,: 278038770414 , the weight on the return packaged 5Lbs. This includes the extra samples that were provided and extra bubble wrap and protection peanuts to insure the colognes did not break. ******* original delivery has a weight of 2.8lbs Tracking Number 1Z6A4Y720353623478 . I am not sure what a previous order has to do with my current return order.

Sincerely,

*****************************
Business Response
Date: 11/03/2022
Dear ****,
We apologize if our initial response was not clear and for the difficulty youve experienced in returning your items.
You had asked why you did not receive a refund for the return of order ***********. We provided the return tracking details for this specific order and noted the discrepancy in the weight of the return based on what we would expect for the products that should have been included. Additionally,had our ******************* received the return in the state you had confirmed,a refund would have been processed within 30 days.
Due to the reasons stated above, coupled with the fact that we have accommodated you previously for a lost order claim where similar items were not received, and that you have now filed a dispute with your financial institution for order ***********, we are not able to issue a refund for the return in question.
We hope this information better clarifies.
Sincerely,
Sephora Client Services
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 12th 12:30PM & 9:00PM I have attempted to purchase an egift card 3 times at 12:30 with 3 different cards, Scotiabank debit ***** TD debit ***** and a *********** mastercard. All 3 declined and showed a message to contact the customer support. I also tried with the same cards at 9PM and same message came up. I spoke to a representative through chat, and suggested I try 3 hours after my last attempt and to contact my financial institution. My cards all work as i have done online purchases throughout the day, and have already prolonged the 3 hours attempt. There is no attempt in resolving this issue at all.
Business Response
Date: 10/16/2022
Dear ********,

We are sorry to hear you are having trouble placing your order for an eGift Card.

Please know that Sephora partners with a third-party company,which enables our eGift Cards to be more widely accessed. These gift cards are created and processed through this vendor, and they directly handle any issues for cards they manage. As all eGift Card purchases are processed through our partner, Cashstar, it is our recommendation that you contact them directly for assistance. You can contact Cashstar Customer Support by using the link and/or phone numbers below:

https://sephora.cashstar.com/store/about/terms_and_conditions/?locale=en-us

CashStar: ************** (US) or ************** (******)

We hope this helps provide clarity on next steps.

Sincerely,

Sephora Client Services
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into the Sephora in Kohls in ********* *******. I have a gift card that I wanted to use and the girl that was working said I couldnt use my Sephora gift card at Sephora! I was told that they dont accept Sephora gift cards! This Sephora is the only one that has the product I need, so its not like I could just go to another. I complained to Sephora and was told someone would contact me and no one ever did and I contacted them 4 times so far! This is just another business that does not care about the customer and I want the money for the card since they for some strange reason, arent accepting their gift cards! Seems fraudulent to sell gift cards that cannot be used!
Business Response
Date: 10/11/2022
Dear *****,

To best assist you with your concerns, weve sent you an email to the address used in submitting your review.

We look forward to corresponding with you directly.

Sincerely,

Sephora ****** Services
Initial Complaint
Date:10/09/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 9/13/2022 Amount I paid: $371.73 Order number: *********** Tracking number: ************ Me and my friend both have something to return, so we went to ***** together.***** guy told us we can ship all the stuff together in one box because they all go to the same address, but he only scanned one QR code which is my friend's item and forgot to scan mine.Days later, my friend received an email from Sephora said they received some items in the package, but they can't find the purchase history. I realized those items were mine.So i contacted Sephora to explain everything, including their instruction didn't mention that I need to bring my own box and put the packing slip into it even I chose the drop-off service to *****. They should make it clearly.Then, the chat advisor told me they cannot process the refund because account sharing is against their policy, and she got direct word from her chat supervisor and can no longer assist me. She must end chat. First of all, I didn't share account, and I asked this lady if she will keep both my items and my money. She refused to answer any of my questions. This is totally unacceptable. I also called their customer service, but they said they would contact me in 48 hours. I haven't received any response from Sephora.
Business Response
Date: 10/11/2022
Dear *****,

We are sorry to hear of your frustrating experience when attempting to return your items. Your feedback on the service you received will be forwarded to help make improvements in the future.

In review of your account and order, we see you have already been assisted. All three items in your order, ***********, were refunded on 10/3/22 by our ****** Services team after obtaining confirmation from our distribution center that the items were received. The refund was issued to Afterpay directly, which was your original method of payment for the order. We suggest reaching out to Afterpay directly if you have further questions about your refund.

We invite you to contact ****** Services if there is anything else we can help with.

Sincerely,

Sephora ****** Services
Initial Complaint
Date:10/08/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered some cologne and face moisturizer online from them on August 22, 2022. Received the package but when I opened the package, my cologne was not in it. It was only my face moisturizer and the two samples they give with every big order. I contacted them immediately and told them about the issue via, the lady on the phone told me to email [email protected] and tell them about my issue, I immediately did so (will provide picture of). I didnt get a response back until almost 2 months later, on yesterday, which would be 10/7/2022 (which I will provide picture of as well). The email told me to call them back, so I do so. The guy I talked to, told me that he cant do anything and that they refuse to do anything about it. I just want to be refunded for my cologne.
Business Response
Date: 10/11/2022
Dear ******,

We are sorry to learn you did not receive a portion of your order (#***********).

The parcel associated to *** tracking #1Z5R68920368264515 was delivered to the address provided on the order on 08/25/2022 at 2:14pm. Due to the other instances where we have assisted with lost or missing items, we are unable to offer a reshipment or refund for this order.

Please know that we welcome you to continue shopping with us online, but if you place orders to this or other addresses this will be at your own risk until we have determined that you are reporting an acceptable pattern of order issues. We also encouraging shopping in store to avoid any additional order issues. For your convenience we have listed a link to our store locator below:

https://www.sephora.com/happening/stores/sephora-near-me

Thank you for allowing us the opportunity to address your concerns, and we hope this information better clarifies.

Sincerely,

Sephora Client Services
Customer Answer
Date: 10/14/2022

Complaint: 18186915

I am rejecting this response because: my complete order was not delivered. I paid $300+ for some cologne, I think its right that I have my money refunded.

Sincerely,

*****************************
Business Response
Date: 10/19/2022
Dear ******,
We again apologize that a portion of order # *********** was not received.
As mentioned in our initial response, we are unable to offer a reshipment or refund due to the previous accommodations made which include the following orders:
Order # *********** September 2020; missing item reported and refund accommodated.
Order # *********** September 2021; missing item reported and refund accommodated.
Order # *********** March 2022; missing item reported and refund accommodated.
Order # *********** September 2022; missing item reported and refund accommodated.
Given that this level of discrepancy in your shopping history is extremely uncommon and not the type of experience we strive to provide our clients, orders placed to this or other addresses will be at your own risk until we have determined that you are reporting an acceptable pattern of order issues. We recommend shopping in store to avoid any additional order issues.
We hope this information better clarifies.
Sincerely,

Sephora Client Services
Customer Answer
Date: 10/20/2022

Complaint: 18186915

I am rejecting this response because: this is my second time ordering from you guys, all I ask for is my refund for the cologne I didnt receive. At this point, this isnt getting anywhere, so Ill just be forced to dispute the charge with my bank.

Sincerely,

*****************************

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Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

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