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Business Profile

Skin Care

Sephora

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Reviews

This profile includes reviews for Sephora's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sephora has 108 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Sephora

      350 Mission St Fl 7 San Francisco, CA 94105-2275

    • Sephora

      525 Market St Fl 3 San Francisco, CA 94105-2711

    • Sephora

      6801 Northlake Mall Drive Charlotte, NC 28215

    • Sephora USA

      13350 Dallas Pkwy # 1250 Dallas, TX 75240-6688

    • Sephora

      3377 Las Vegas Blvd S Ste 1001 Las Vegas, NV 89109-8911

    Customer Review Ratings

    1.04

    Average of 91 Customer Reviews

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    Review Details

    • Cynthia G

      Date: 08/08/2022

      Cynthia G

      Date: 08/08/2022

      The Sephora located at ************************************************************ had five employees on the floor this morning. As i entered the store they told me they did not carry Bare Minerals anymore. When i asked for a skin match to buy from another line, they called a mature lady from the back. Then she escorted me to the Bare minerals isle. She did everything possible not to do a skin match. Even Thow i explained that my skin tone had changed since my last match a few years back. Ultimately i had to beg, when i asked for help with the other brands since they did not have my color at the store; she became rude. press the button to her wakin talki and told the employee upfront that she could not come because i had now changed my mind. She twisted her mouth and rolled her eyes as if i was bothering her. I asked her if i was holding her up and she complained about me not choosing a foundation fast. and recommended i should just buy online. I ended up leaving the store and purchasing the item at home. I am never returning to a Sephora store; they seem like they are only there to try to prevent you from entering the store. I noticed that they have people watching you closely as if you are going to steal something but when you ask them a question, they do not know the products. I used to get my facials here and the employee that did them was super nice to me. What happened?

      Sephora

      Date: 08/11/2022

      Dear *******,Thank you for sharing your concerns regarding your experience at our Pembroke Gardens location. Were very sorry that our team was unable to assist you with your foundation match and that you felt rushed and hurried to make a purchase. It is our priority that our clients have a fun, engaging and consistent client experience when shopping with us, and it is regrettable to hear that this did not occur in your case.Please know that we take feedback like yours very seriously, and your comments will be shared with the right leaders within our retail division. They will review what occurred and take the steps necessary to ensure that this is addressed appropriately and does not continue to happen.Sephora.com offers assistance from live Beauty Advisors who would be happy to further assist you. We invite you to chat with us if we can further help with any of your beauty care needs.Thank you again for taking the time to share your feedback. We sincerely appreciate the effort and the opportunity to improve.Sincerely,Sephora ****** Services

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