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Business Profile

Software Testing

Canto Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/24/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been doing business with Canto since 2016 and wished to end our relationship last summer. The original contract was never sent to us nor seen by any current employees. We had a lot of data to migrate before we could end the service but we no longer wished to pay the exorbitant fee. We were told we could start a new arrangement for less data and a lower price point until we were ready to migrate our data and end the service. We agreed and paid the new bill for the first quarter of the subscription service without a contract nor terms of services ever having been sent. When we cancelled the service shortly after paying the first quarterly bill, Canto refused our request and continues to bill us. When we told them that we had not seen nor agreed to terms that would not allow us to cancel when we chose to, we were sent a contract dated 2016 that included a different price point, and data amount than our current arrangement, and it was a contract no one at our organization had ever seen. We were never informed of the cancellation policies which we believe is contrary to ********** law. We are a charity and the resources diverted to a subscription we do not need mean less available funding to shelter, house, and feed the poor. We don't believe we should just accept their version of our obligations when it impacts so many other lives, and seems as if it is contrary to ********** law (California Assembly Bill 390) . They have not responded to us on these points. ***************************************************************************************************************************************************************************************************************************.

    Customer Answer

    Date: 02/13/2023

     Dispute began November of 2022

Canto Inc. is NOT a BBB Accredited Business.

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