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Business Profile

Software Testing

Sendoso

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Software Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an e-gift from a partner company via Sendoso. In the initial email from Sendoso, it explains that a recipient will have 21 days to claim the gift: "Note: Offer expires on 12 Jan 2023" and I received the email on 12/22/22. I then claimed the gift and received an email that states simply, " You've successfully redeemed your eGift! Please click on the eGift link and record the eGift code."I've since tried to use it and was told that it's now expired and there's nothing they can do. The Sendoso rep even told me that both the sending party and myself lost access to the funds. So Sendoso has charged my partner $300 for the gift, but won't allow me to access it and there was never any indication that after I claimed the gift that there was a 90 day window to record the "eGift code". I attached screenshots of the emails as well as my conversation with Sendoso.All I'm asking for is the initial $300 gift card that I'm owed, nothing more, nothing less. It shouldn't be this complicated.

Sendoso is NOT a BBB Accredited Business.

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