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Business Profile

Spiritualist

Mother Tongue Earth

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DATE OF PURCHASE 08/10 - 10;30PM REFUND - 08/16 - 9AM LOGIN TWO TIMES AND 20 MINUTES AFTER I SAW THE CLASSES IS NOT WHAT IM LOOKING FOR.Dear Ebyan,Thank you for your response. I appreciate your willingness to assist, but I feel compelled to reiterate my request for a full refund.I have made several attempts to resolve this matter amicably, but unfortunately, I have not been successful. I was only able to attend one class, and my login records will confirm that I did not stay logged in for longer than an hour. Regrettably, the course did not meet my expectations.While I understand that you have policies in place, I believe it is essential to consider the unique experiences of your customers. I cannot justify paying for a service that did not align with my needs.If my request for a full refund is not honored, I will have no choice but to pursue legal action to resolve this matter. I hope it does not come to that, and I look forward to your prompt response.Thank you for your ****************** regards, ****** ******

Mother Tongue Earth is NOT a BBB Accredited Business.

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