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Business Profile

Spiritualist

Purple Ocean

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spiritualist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer on ********************** for several of years now. Unfortunately I've hat negative experiences that led me to follow complaint with BBB. Purple ocean has declined over the past few years due to a turnover rate with readers and advisers. All the accurate psychics were Removed off the platform. Purple ocean has increased their prices however the quality of their readers is very low. I have been getting a reading from a couple readers off there for several months now to find out they were inaccurate. The latest being halo Empress. You're starting to feel like their platform is more of a scam. This reader led me to believe for several months after spending all this money of a specific outcome that turned out not to be true. I have spent a lot of money on their platform and I have reported these concerns to customer service for them to reply back with a Response excusing The psychics behavior. I am requesting a Full refund back from purple ocean for all of these readings as a result to the inaccuracy and I feel as though I've been scammed. They also have a deceased psychics profile still up after they were notified she Is deceased. If I can't get anything resolved through this website that I will be forced to take my matters to the ************************* and possibly file a small claim against this company from being scammed out of my money. Their overall ratings have went down. A lot of their psychics have over a 100 plus negative reviews so it is Difficult on who to trust. They shouldn't have increased their price without increasing the qualities of the services. The reader is a complete scam And I had the chance to see some of her other negative reviews who also encountered a similar experience where she told them for several months one thing and then when it didn't come to pass and she's confronted she takes no accountability

    Customer Answer

    Date: 02/04/2025

    ********* Hickman 

    Business Response

    Date: 02/11/2025

    Hi *********.


    Thank you for being a Purple Ocean user. We appreciate your patronage, going all the way back to 2016. In your tenure as a client, our customer support team has interacted with you on many occasions, addressing complaints, refund requests, technical issues, and at times issuing warnings for violations of our Terms of Use. 
    We have granted you several refunds when warranted, for matters relating to technical difficulties affecting quality of service. We have issued credits at times when youve voiced dissatisfaction with readings that did not meet our criteria for refunds. 


    And on many occasions, our agents have directed you to Purple Oceans Terms of Use: ************************************************, which you agreed to upon registering on the app. The two areas frequently cited are as follows:


    DISCLAIMER FOR ENTERTAINMENT PURPOSES ONLY
    and
    REFUND POLICY


    Refund requests must be made by email transmission to ******************************** within 3 days of the completion of the Order. Refund requests must state the Order date & time and the Advisor name. Refunds cannot exceed the equivalent value of the Order for which the refund was requested. Refunds may be issued in the form of Credit or real world money, in Our sole discretion. We reserve the right to refund You partially or in full and also to refuse a refund request.

     

    Given the context of the multiple communications between you and our staff, we are not able to offer any refunds or compensation. We feel that weve been very clear and direct in that we make no guarantees.


    Customer Answer

    Date: 02/11/2025

    I made several complaints with customer care regarding this matter.  I will be escalating matters to the local attorney ************** here in *** if the company does not offer a resolution to address this sensitive matter and or possibly file a claim with small claims.  This method with bbb is my attempt to resolve this matter with the company before escalating the concern.  I was clearly scammed and lied to by the advisor for several months. This is definitely not a experience anticipated after being a customer for several years.  I will take things to the news media outlets and many other social media outlets.  
    Complaint: 22892731

    I am rejecting this response because:

    Sincerely,

    ********* *******

    Business Response

    Date: 02/14/2025

    Hi there. Our position on this matter hasn't changed. We are not providing a refund for purchases made and used in good faith on our platform. Our Terms of Use and refund policy have been provided to this user many times over the years. 

    Customer Answer

    Date: 02/14/2025

     
    Complaint: 22892731  The company Have not addressed the concerns therefore I do not accept their response and will proceed with taking legal action against them. Nor did they make any offers. Therefore I do not change my stance on this situation and I do not accept their response. 

    I am rejecting this response because:

    Sincerely,

    ********* *******

Purple Ocean is NOT a BBB Accredited Business.

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