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Business Profile

Storage

Security Public Storage - Riverbank LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a customer of ******************************************************************'s ******** location (located on ********) and my unit number is: E910. Ever since I signed up for a reoccurring payments with this property, it seems like there is always a problem with my SPS account. I signed up for reoccurring payments in July of this year. On 8/2/2024, I was concerned when I was notified (via email) that my reoccurring payment went through successfully, however it was not reflected on my SPS account, so I contacted the property that same day (8/2/2024) to inform them of this information to make sure they processed my payment; so my account will not go into lien status. They later applied the payment to my account, but then I started to doubt the whole reoccurring payment process. Which leads me to my current frustration. I have been going back and forth with property since they added *** fees to my SPS account despite the funds being in my bank account. Here's a little background - on 9/11/2024, I discovered that SPS withdrew $242 from my bank account without my authorization. My monthly rent is $192, so I called to see what occurred. I was informed that I received a $50 NSF fee due to SPS processing a payment from my bank account on 9/9/2024 that was rejected. However, I informed them that the funds were available in my account on 9/9/2024 and that I was never notified of a rejection. I called my financial institution to see if there were any rejections from *** on 9/9/2024 and they informed me that there were not any rejections on my account from SPS or anyone else for this amount and/or date since the funds were available. On 9/12/2024, I informed them that I no longer authorized SPS to have access to my bank account and removed my bank information from the system. On 9/19/2024, I received a call from the automated system informing me that I received another $50 NSF fee (since ***** was in my favor and removed the $242 fee), despite me removing my bank information from their database.

Security Public Storage - Riverbank LLC is NOT a BBB Accredited Business.

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