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Business Profile

Streaming Service

Streamlabs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to return faulty product within return policy deadline due to lack of communication and service by customer support from vendor

  • Initial Complaint

    Date:03/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to buy StreamLabs ******************* they made me put in my email which the Gmail was missing the * in Gmail so it was Gmai.com and It still took my money regardless of it not being a Existing account i attempted to contact support and they dont have any only community support and self service i put in a ticket to ask for help once again and it emails me a few minutes later saying my Case was "Auto Solved" and that i helped myself already i asked for the Subscription to be transferred to the right account or a Refund and it said i helped myself which doesnt make sense I put in more requests and every request was the same they hope people that need help will just forget about it and they can keep collecting money this is wrong and i want my money back

  • Initial Complaint

    Date:02/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my streamlabs subscription back in, I think, October 2022. I continued to see $4.99 charges on my account, though. I was not sure why. I then learned there are different "levels" of subscriptions. I could not figure out how to cancel any further. All I could see was how to upgrade my subscription. No phone number available for assistance or anything. I ended up contacting my credit card *** and they were able to help me get an email address to contact Streamlabs. They opened a ticket and ended up refunding me $4.99 ONLY and said they "do not provide over the phone support at this time." It seems to me they purposely make it difficult for customers to cancel. It was definitely not clear to me I had to cancel different levels of subscriptions. They also told me these are only eligible for refund within seven days of purchase. So, even though it's almost impossible to figure out, I only got $4.99 back. I want all of my subscriptions since October refunded. My request number when I submitted an email to their "support email" was ******. Someone named ***** from the Streamlabs *********** replied about the $4.99.

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am having issues with the streaming product they provide to me and many others. I use this Product to run my business. I reported having an issue over 5 months ago with this product with no help, the problems are persisting and getting worse. They say someone is going to help but nobody ever responds or contacts me to resolve said issue. I was unable to make a single pay check this month because of these issues. **** (Streamlabs ************ <******************************************> is who i was most recently talking to. He has not responded in a week.

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their Streamlabs ************** They have been double charging me for 13 months so I contacted support to try and fix this. What happened was that they decided to activate the prime on two different accounts even though I only purchased it on the one account and they refuse to refund the $247 that they overcharged me for the extra activation even though I never requested it on the second account. I have deactivated the service but they refuse to tell me whether it has been deactivated for the other account as well,

Streamlabs LLC is NOT a BBB Accredited Business.

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