Complaints

This profile includes complaints for KidsCasting.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KidsCasting.com

  100 Pine St Ste 1925 San Francisco, CA 94111-5136

• 

  KidsCasting.com

  501 Silverside Rd Ste 306 Wilmington, DE 19809-1374

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the $12 a month subscription and was charged $144. Once i noticed, i tried canceling. I was really interested in using this app. But turns out it was a scam to get money. I want my money back! And my daughters picture taken down!

  Business Response

  Date: 01/30/2023

  Dear Megan,
  
  
  We sincerely apologize for the inconvenience.
  
  
  KidsCasting makes every effort to ensure that new members are clear on all the fees and terms of our service. We also provide 10 days' right to cancel the contract for a full refund if any user decides this is not for them or changes their minds.
  
  
  Kidscasting.com offers multiple subscription options, such as; 12 months, 6 months, 3 months, or 1 month. You select the subscription's total cost and term. They are displayed on the checkout page, where you enter your payment information. According to our records, you chose a 12-months subscription plan and were billed for the annual subscription - $144.00 per year.
  
  
  We understand mistakes happen, and we issued you a full refund on 01/23/2023, the same day you requested. 
  
  
  If there is anything else we can do to assist, please let us know; that's why we are here.
  
  
  Our Member support is available by calling ************** (Mon-Fri 8 am-5 pm PST) or [email protected].
  
  
  Best regards,
  KidsCasting.*** Member Support

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When charged for a full year, I simply requested a partial refund since my account had been inactive for over 10 months. I did not cancel before the date that I was charged for the full next year, so I asked to be prorated for a months charge. If the account has been inactive for 10 months, it seems unfair business practice to charge for another 12.

  Business Response

  Date: 01/26/2023

  Dear *****, 
  
  
  We sincerely apologize for the inconvenience.
  
  
  *********** makes every effort to ensure members are clear on all the fees and terms of our service. Your subscription was automatically renewed. To prevent unexpected or forgotten renewals, we notify all subscribers about upcoming renewals by email 7 days in advance. This email was sent to your address on file (attached). We apologize if you missed this email. 
  
  
  We understand mistakes happen, and we issued you a full refund on 01/24/2023, as you requested. It may take 1-3 days to post to your account. 
  
  
  Please let us know if there is anything else we can do to assist. Our Member support is available by calling ************** (Mon-Fri 8 am-5 pm PST) or **************************************.
  
  
  Kidscasting.com Support Team

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up briefly but within the first couple days lost interest. I always had issues logging in, it seemed complicated to use, it sent an overwhelming amount of emails to my inbox, and none of the listings were near me. So I ended up never using this service. Within a week of it, I honestly forgot it entirely. Had no idea theres an annual charge for it. Problem is they sent so many automated emails that my email classified it as spam and I really just forgot about the entire site once I never saw the name of it pop up in emails again. Was not aware it was an annual subscription that I would be charged for. And if there were any emails warning me of this, they were in spam so I never saw them. Then today I get $108 withdrawn from my account and immediately search the name through my emails like what even is this charge? and within minutes figure out its this site I never used charging me for another year. This has happened to me only one time before, with newspapers.com years ago when my phone broke and the new one didnt have my payment calendar reminders on it, and they were so instantly helpful and reversed the charge since I wasnt using the service and reached out so promptly. I really thought that was the norm. Especially in a time like this when $100+ is so much to someone with small children right after Christmas. But in this case, when I contacted this service within 5 minutes of that charge notification explaining Ive never used the service and cancelled it and asking if I can be refunded since the 5 minute long membership between charge and cancellation was definitely not worth $108, they refused to reverse the payment.So all in all, I found it useless and a colossal waste of my money - at this point feels like highway robbery since I had to pay that much for a grand total of 5 minutes before cancellation. I know thats their ********* feel stupid for it. Just want to warn others that this can happen & its not worth the hassle

  Business Response

  Date: 01/12/2023

  Dear *********, 
  
  We sincerely apologize for the inconvenience.
  
  
  *********** makes every effort to ensure members are clear on all the fees and terms of our service. Your subscription was automatically renewed. To prevent unexpected or forgotten renewals, we notify all
  
  subscribers about upcoming renewals by email 7 days in advance. This email was sent to your address on file (attached). We apologize if you missed this email. 
  
  
  We understand mistakes happen, and we issued you a full refund on 01/03/2023, as you requested. It may take 1-3 days to post to your account. 
  
  
  Please let us know if there is anything else we can do to assist. Our Member support is available by calling ************** (Mon-Fri 8 am-5 pm PST) or [email protected].
  
  
  Best regards,
  
  *********** Member Support

• Initial Complaint

  Date:10/12/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just canceled my subscription because I thought I was able to pay 10$ a month. So I thought thats what I selected? But it charged me 120$ for the yearly plan which is what I didnt want. Can I get a refund

  Business Response

  Date: 10/16/2022

  Hello *******, 
  
  
  We sincerely apologize for the inconvenience. According to our records, you reached out to our member support team on the same day you subscribed, and we were able to void the charge (cancel the transaction) as you requested. You should not see any billing by our company! 
  
  
  *********** makes every effort to ensure new members are clear on all the fees and terms of our service. We also provide ************************************************************************************************** changes their minds. It is essential to understand that *********** offers multiple subscription options, such as; 12 months, 6 months, 3 months, or 1 month. The subscription's total cost and term are selected by you (user) and are displayed on the checkout page where you enter your payment information. According to our records, you chose a 12-months subscription plan and were billed for the annual subscription - $120 per year.
  
  
  Please let us know if there is anything else we can do to assist. Our Member support is at your convenience by calling ************** (Mon-Fri 8 am-5 pm PST) or [email protected].
  
  
  Best regards,
  *********** Member Support
  

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the service for one year in 9/16/21. When it was up for renewal on 9/16/22 I called Kidscasting.com to cancel my subscription and renewal. They said it's being processed already and won't be cancelled. I told them to refund if they can't immediately cancel. They said that's a billing issue and that department doesn't take phone calls. Pretty shady. All I want is a refund of $72 for a renewal (that just happened minutes ago) which I don't plan to use at all. Pretty simple resolution.

  Business Response

  Date: 09/23/2022

  Dear *******, 
  
  We sincerely apologize for the inconvenience.
  
  KidsCasting.com makes every effort to ensure members are clear on all the fees and terms of our service. Your subscription was automatically renewed. To prevent unexpected or forgotten renewals, we notify all subscribers about upcoming renewals by email 7 days in advance. This email was sent to your address on file (attached).
  
  We understand mistakes happen, and we issued you a full refund on 09/16/2022, as you requested. It may take 1-3 days to post to your account. 
  
  Please let us know if there is anything else we can do to assist. That's what we are here for. Thank you in advance. 
  
  Best regards,
  
  Kidscasting.com Member Support

  Customer Answer

  Date: 09/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription to this site under the impression I would pay $12/month and could cancel any time. No free trial was available. It was not clear when selecting my plan that the full years amount would be charged all at once. It did not say it was an annual plan - it specifically advertised it as $12/month. So naturally, I was very upset when I was immediately charged $144 with no option for a refund. It should have been made clear that this is not a monthly payment plan, but rather is charged as a lump sum with no refund option. I dont want my subscription, I dont want to be affiliated with this company, I just want my money back. Not a good was to do business.

  Business Response

  Date: 09/13/2022

  Dear *******,
  
  
  We sincerely apologize for the inconvenience.
  
  
  KidsCasting.com makes every effort to ensure that new members are clear on all the fees and terms of our service. We also provide 10 days' right to cancel the contract for a full refund if any user decides this is not for them or changes their minds.
  
  
  Kidscasting.com offers multiple subscription options, such as; 12 months, 6 months, 3 months, or 1 month. The subscription's total cost and term are selected by you (user) and are displayed on the checkout page where you enter your payment information. According to our records, you selected a 12-months subscription plan and were billed for the annual subscription - $144.00 per year.
  
  
  Based on our 10 days' right to cancel for a full refund, you are eligible for a full refund, and we processed a refund on 09/12/2022, as you requested. It may take 1-3 days to post to your account. Furthermore, we would like to provide you with up to 3 months of complimentary subscription if you are interested. *********** is all about the kids, and that's our priority. We want to do everything we can for every child to achieve their dreams and live life to the fullest!
  Please let us know if there is anything else we can do to assist. That's what we are here for. Thank you in advance. 
  
  
  Best regards,
  
  Kidscasting.com Member Support
  

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I established a subscription on 9/9/21 while they had a sale for a 12 Month period of kidscasting.com for $120. I was unaware of an auto renewal and was distraught upon seeing another $120 charge in my account this morning (9/9/22). I contacted customer service and cancelled my subscription, I was initially told I didnt qualify for a refund, but they sent their policy and it stated According to our Terms Of Use : You can cancel this agreement without penalty or obligation at any time before midnight of the original contract seller's TENTH BUSINESS DAY following the initial date of this contract, excluding Saturdays, Sundays and holidays. To cancel this agreement, mail or deliver a signed and dated notice, or send a telegram that states that you, the buyer, are canceling this agreement, or words of similar effect.I contacted the billing customer service email provided and they attempted to also tell me that I was not eligible for refund because this wasnt the initial contract, stating that the initial contract was what was started on 9/1/22. However, any business would agree that when a contract is renewed that it is a new agreement, not just a continuation of the original.Any resolution would be great.Thank you.

  Business Response

  Date: 09/13/2022

  Dear *******, 
  
  We sincerely apologize for the inconvenience.
  
  KidsCasting.com makes every effort to ensure members are clear on all the fees and terms of our service. Your subscription was automatically renewed. To prevent unexpected or forgotten renewals, we notify all subscribers about upcoming renewals by email 7 days in advance. This email was sent to your address on file (attached). We apologize if you missed this email. 
  
  We understand mistakes happen, and we issued you a full refund on 09/13/2022, as you requested. It may take 1-3 days to post to your account. 
  
  Please let us know if there is anything else we can do to assist. That's what we are here for. Thank you in advance. 
  
  Best regards,
  
  Kidscasting.com Member Support

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged by *********** first with $120 i believe and i recently got charged again.$120 I called for a refund but they will not help just say that i dont qualify for a refund. I never received a notice like they said that i could renew or cancel suscription

  Business Response

  Date: 09/12/2022

  Dear *******,
  
  
  We sincerely apologize for the inconvenience.
  
  
  KidsCasting.com makes every effort to ensure members are clear on all the fees and terms of our service. Your subscription auto-renewed for the same 12 months period on 09/07/2022. 
  
  
  We notify all subscribers about upcoming renewals by email 7 days in advance. This email was sent to your address on file on 08/31/2022 (attached). We apologize if you missed this email. 
  
  
  Please refer to the Terms of Use: https://kidscasting.com/service#terms:
  
  
  12. Subscriptions; Charges on Your Billing Account.
  
  
  "Your subscription will continue indefinitely until cancelled by you. After your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed to when subscribing. You agree that your account will be subject to this automatic renewal feature. You will be notified via email 7 days prior to the re-bill of each billing cycle/renewal. If you do not wish your account to renew automatically, or if you want to change or terminate your subscription, please log in and go to "Account Settings" on the Website and follow the directions contained therein. If you cancel your subscription, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires."
  
  
  Although you are not eligible for a refund, Kidscasting.com understands your situation and that you cannot currently use the platform. Therefore as you requested, we issued you a full refund for the auto-renewal on 09/12/2022.
  
  
  Please let us know if there is anything else we can do to assist. Our Member support is at your convenience by calling ************** (Mon-Fri 8 am-5 pm PST) or [email protected].
  
  
  Best regards,
  *********** Member Support

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did more research after purchasing a membership with kidscasting.com, finding out it was not a legitimate company. Also when purchasing, it states that the amount would be $7 monthly, but they charged me $84 at once which it does not say they would do. I want a refund & this website should be shutdown.

  Business Response

  Date: 08/25/2022

  Hello *********, 
  
  
  We sincerely apologize for the inconvenience. According to our records, you reached out to our member support team on the same day you registered, and we were able to void the charge (cancel the transaction) as you requested. You should not see any billing by our company! 
  
  
  *********** makes every effort to ensure new members are clear on all the fees and terms of our service. We also provide ************************************************************************************************** changes their minds. It is essential to understand that *********** offers multiple subscription options, such as; 12 months, 6 months, 3 months, or 1 month. The subscription's total cost and term are selected by you (user) and are displayed on the checkout page where you enter your payment information. According to our records, you chose a 12-months subscription plan and were billed for the annual subscription - $84 per year.
  
  Please let us know if there is anything else we can do to assist. Our Member support is at your convenience by calling ************** (Mon-Fri 8 am-5 pm PST) or [email protected].
  
  
  Best regards,
  *********** Member Support