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Business Profile

Tech Support

Findster Technologies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my subscription, but it seems like the business may be out of business. I can't reach anyone to get it stopped.

  • Initial Complaint

    Date:02/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel this for 3 years with zero success. The customer service link is dead and my bank refuses to stop payment on this.

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company made customers to subscribe to their Care subscription and charge **** per month, even if you don't use it or canceled by emails, which they stated that's how to unsubscribe. But they kept charging the credit card even after several attempts to cancel, by emails, texting to their Care team, unsubscribing through removing from ****** play store, nothing worked. They also removed themselves from support website on their official website.

  • Initial Complaint

    Date:12/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel the subscription many times. When you to go their website, the Contact Us link is completely dead as well.********************************************* I tried to reach them at ******************************** from their ******** page but that also bounced back. ************************************************* have even tried getting into the app but my account doesnt work and the reset password doesnt either.I also included a screenshot of an email from them saying they would cancel my account in Feb of 2023. It never happened.My card is still being charged **** a month since I tried to cancel in February. This is borderline fraud to me at this point that I have absolutely no recourse to stop this recurring charge.

  • Initial Complaint

    Date:07/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning . I am trying to cancel a recurring charge for my subscription. I purchased the colar in February 2021 and activated the membership on April 2021 I used for couple months and it did not fulfill my needs since I could only locate my dog not recall him. I tried to cancel my account but the app locked out and sincerely I forgot about it for while. But I have sent several emails to cancel and I only receive the automated email and no following emails with any questions or solutions. I replaced the Credit card I used with no luck. The charges for $3.99 comes every month. I am at loss and nobody can help me.

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked to cancel the "service" and recurring billing, got an email back saying they received the request, but they keep taking the money for the Findster account I set up I used email addres of ************************* Please finish the job of cancelling my subscription and refund money you've taken after my request to cancel

  • Initial Complaint

    Date:03/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent email to business asking to cancel service. Received email that it was received and they continue to bill. They have no phone number for contact. Email was sent 12-6-22.

Findster Technologies is NOT a BBB Accredited Business.

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