Complaints

This profile includes complaints for SRECTrade's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SRECTrade has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SRECTrade

  201 California St Ste 630 San Francisco, CA 94111-5023

• 

  SRECTrade

  345 California St Fl 8 San Francisco, CA 94104-2682

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was with them since 2019 (no issues). I expanded my solar system in 2024 and they took 7 months to process the paper work. In all that time they assured me they would back date my energy being produced by the new expansion.Then when they finished the paperwork (7 months later) they told me I lost all the extra power the new panels had generated and could only process from the dates the paperwork was finished into the future.This gave me a net loss of 2 SRECs that the new panels had generated over those 7 months.In a meeting between the installer and SRECTrade they (meaning SRECTrade) admitted they made allot of mistakes and took to long to get this all done. They assured the installer and I they would make things right.Two weeks after that meeting, they tried to back date all the energy produced (by the old system) to **************************************************************************************************************** turn owe them money. I informed them this is not how things work, my old system was on Estimates and the issue is solely with the new system and the power it generated.I pointed out to them that their proposal makes no sense, why would anyone agree to change things in the past for the old system that would put them in the negative when the issue is all about the new system and the expansion.They refused to pay and kept trying to go in circles. I notified the installer (since they were at the meeting) of this issue and they agree with me that SREC Trades position is severely flawed and that they are not taking responsibilities for their mess.Their negligence (which they admitted to) cost me money and then they refused to fix it and instead wanted to play math games going back 6 years for something that has absolutely nothing to do with the new solar expansion. All of this to get them out of paying $106, which is insane the amount of spin they are doing for that little bit of money.

  Business Response

  Date: 08/27/2024

  The Team at SRECTrade has received the formal complaint from ***************************, located at **************************************. After reviewing the customer's formal complaint, the ********************** Team would like to address the fact that they processed the referenced Expansion Application in a typical timeframe, given their request for information from third parties and state program approval timelines. SRECTrade does acknowledge that there was an error in suspending the reporting capabilities of the system during the expansion application process which led to some generation that was not accounted for. Notwithstanding the delay in processing the Expansion Application, the customer was awarded a total of 7 SRECs that exceeded its actual production. As acknowledged by the client, our team was analyzing the situation and processing the request to remedy their missing SRECs. The client grew impatient during the time it took to reconcile this error, denied further rectification to their account and subsequently requested to have their facility transferred to another aggregator.

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22146258
  
  I am rejecting this response because:
  
  As was stated to you in an email dated on 7/25/2024 and in a conference meeting with your staff and the installer of the panels the timeline of what happened is below and in no way was i reflective of a normal timeline. Your company admitted in to the installer and I that you did not do things in a timely manner and in many cases asked for information you already possessed.
  
  Simulatenously your staff repeatadly lied to both the installer and I that the ***** being generated by the new expansion would be back dated. 
  
  When you finally finished processing the paperwork (which was 7 months after it was submitted to you) I was then notified by your staff that you would NOT back date the energy generated by the new panels and that all ***** generated by the expansion are lost.
  
  In an attempt to get around the problem that your staff created you offered to back date the entire system (old panels) back to 2019 and recalculate all power ever generated because the old panels were on an estimate based system instead of an actual. Reason you were doing this is because the estimate (for the old system) was higher than what the system was actually producing. 
  
  My issue is with the new expansion system and not being paid for what they generated!
  
  So in short, your staff lied, your company admited that they made a mistakes and that it took way to long to process everything. They admited it to both the installer and I in the conference call.
  
  Below is the timeline that was sent to show that all the major delays where by SRECTrade
  
  1/18 - System was paid in full (nothing till 4/2)
  4/2 - Me sending email out that its been 60 days whats going on
  4/4 - *********************** *****************  (I was CCed)sending an email out trying to find out the status
  4/7 - Me responding to ****** email asking whats going on with this as no one answered him
  4/8 - ************************* ***************** says waiting on SRECTrade to transfer the application back to them
  4/14 - Me asking what is the status?
  4/15 - ************************* ***************** says still waiting for SRECTrade to transfer the application back to them
  4/16 - Me responding to ******* email and asking him to explain and also mentioning that I do not lose the SRECTrade
  4/16 - ************************* ***************** says the application was transferred back to them from SRECTrade
  -- Took SRECTrade 9 days (or more) to give this back to them from 4/8 (could be longer I do not know)
  4/17 - SRECTrade sends me an email to me requesting information
  4/17 - Me forwarded the SRECTrade email to *******, he then responded and submitted it back to SRECTrade
  -- ******************** 1 day to respond to SRECTrade
  4/26 - Me sending email asking what is the status
  4/27 - ************************* ***************** says it can take up to 5 weeks for SRECTrade to approve
  5/17 - Me sending email asking what is the status
  5/17 - ************************* ***************** says estimated date for Approval is May 31st
  5/23 - Me sending email to SRECTrade asking them what is the status
  5/29 - ***** (SRECTrade) notifying me that the application is pending with the state
  -- Took 7 days for SRECTrade to respond to my email on 5/23
  6/6 - Email from the STATE notifying me of the approval and providing me the certificate
  6/11 - ***** (SRECTrade) notifying me the state approved the system and she needs information on current reading (she already had access to this information and she did not need to ask me this) Emails went back and forth for information that was already available to her
  -- Took 7 days for SRECTrade to respond from the 6/6 date the state sent the email
  7/5 - ***** (SRECTrade) email asking me for pictures of my new meter (there was no new meter as this was an addition to an existing system). I sent her a screenshot from Enlighten (which SRECTrade has access to already and did not need to ask me for this information). I told this to SRECTrade that they have been my ************ for many years.
  7/18 - Me sending email (to SRECTrade) asking what is the status
  7/22 - Me sending ANOTHER email (to SRECTrade) asking what is the status
  7/22 - Email (SRECTrade) notifying me they transferred the system back to my account
  -- Took 5 days for SRECTrade to respond
  7/22 - ***** (SRECTrade) notifying me she was waiting on GATS to approve which was the delay. HOWEVER, I believe that was approved on 6/6 so I am not sure what she is referring to.
  
  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/03/2024

  SRECTrade would like to note that the facility transfer and approval of the Expansion application took a total of 4 months, compared to the 7 months that the client is claiming. 
  
  On April 8th a request was sent to SRECTrade by the installer to transfer the facility to them. There were normal delays due to incomplete application information, but the system was approved by the ********************************** on June 6th.
  
  Once the system was approved by the Maryland PSC, SRECTrade began to update the Tracking Registry (GATS). The expansion process normally takes 4-6 weeks in this situation. This is due to the state requirement in changing reporting types.
  
  On July 22nd, the system's new capacity was fully updated on the SRECTrade website. This process followed a normal timeline and SRECTrade completed the necessary steps and worked with the client and installer to process this application.

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22146258
  
  I am rejecting this response because:
  

  Their statement that this started in April is a lie.
  
  I have emails that prove the timeline.
  
  In addition, as stated by the Solar Panel installation company and in that conference call with SREC Trade (which the installer was a participant) freely admitted that they had things going back to early March and were not sure why there were delays. 
  
  At this point I see no point in continuing this with SREC Trade, they have lied on each of their responses (just like they did to me on the phone). I have emails that prove my side and witnesses (the solar installer) who were on that conference call and had direct contact with SREC Trade.
  
  If SREC Trade feels that I am incorrect with my timeline then they need to contact the installer (which they work with) and explain to them why the timeline is a figment of both of our imaginations.
  
  Sincerely,

  ***************************

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SREC Trade was recommended and designated by my solar installer to mint/aggregate, & sell my systems SRECs (solar credit)s. They did not sell any of my SRECs for months so once I had 6 credited ***/ SRECs, I decided to move to another company. SREC Trade was supposed to transfer my 6 SRECs to the new company and did not. When I brought this to their attention, they could verify the SRECs had not been sold. When pressed about the credits clearly being in the system, they then updated the system to remove the credits. The ******* system that tracks my systems production and the power company's tracking is very accurate, showing there are clearly missing SRECs compared to what is credited to my newer aggregator, it is the same amount which SREC trade was supposed to transfer and has tried to 'erase'. The credits were very clearly minted during my 6 months with them, they did not sell them, and they did not transfer them like they were supposed to. This is unacceptable.

  Business Response

  Date: 07/08/2024

  Dear Complaint Dept, 

  We have attached a letter with our response to the complaint. Please let us know if anything else is required. 

  Thanks, 

  SRECTrade