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Business Profile

Tennis

San Francisco Tennis Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tennis.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We discontinued tennis lessons after SFTA cancelled a week of enrolled summer camp in June 2023 (about three days) before camp started. SFTA then refused to reimburse all attendees. They stated that we could choose an alternative week (this week in July was also cancelled due to poor attendance). We went through our bank and did get our money back (our bank launched their own investigation). I took steps to cancel all monthly lessons about a month later. The director, Amy I******, responded and cancelled our son's monthly membership herself. A year later (on 7/8/23), SFTA (Amy I******) began making charges to our card. After about a week of suspicious charges, I remembered SFTA's info (contacted Amy I******) who blamed this on another employee and stated that she had our son re-enrolled (he has aged out of their program). She stated that she would stop payments and issue a refund. This never happened. Our bank issued a refund, deemed this as fraud, and recommended that we cancel the card. On 8/7/24, SFTA made another attempted to charge our credit card for $190. They are flagged by our bank and we were notified of ongoing fraud.

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for kids summer tennis camp through this business and they mis-represented the camp. They took my money and did not tell me advance where the camp was until it was too late. I showed up at the location advertised on their website and the location told us this camp never existed. Then the camp later falsely represented they told us where the camp location was when in fact they did not. I had to make urgent other camp arrangements to mitigate. This camp is a total scam. I want my money back.

San Francisco Tennis Academy is NOT a BBB Accredited Business.

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