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Business Profile

Web Design

American Web Nerds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is the web designing company promised us and collected money from us over $950 and even after more than 19 months they never delivered any products . the employees are keep on changing and no employee knows about the our designing project and when we call them they never pick up the phone and emails were answered once in a while and they never want to refund the money or they don't want to deliver our service and keep on asking us more and more money to deliver a service

    Customer Answer

    Date: 11/04/2024

    My Full Name is ***** ***********

  • Initial Complaint

    Date:10/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Valleyweddingchapel Vs.American web nerds In July 2023, I verbally talked to this co. On thoughts of my web design. They sent various photos of suggestion, in which none of these designs worked in my profession.Nothing was ever verbally or signed as a contract..but they required full payment of $715.00 before the startup.I also paid $200.00 for a web address I would like to reinterate..I DID NOT EVER GET A FINISHED PRODUCT FOR A ***SITE, NOR DID I USE THE *** ADDRESS THEY CHARGED FOR. I ended up designing my own website with go-daddy, about $300.00 for total rights to my site and a new domain name. I never used any of their products, images or likeness to their design.I tried many times to verbally cancel but was given the runaround..as time ticked on for cancellation. I went to the bank, and started a charge-back, due to their refusal.Oct. 2023, my bank has informed me that they have debited this amount, and refused the chargeback..Again-- of $715.00. It has bounced my account, and has made my account unusable..I have 90 days to pay this back. I thought the purpose of refusal through a charge back was guaranteed..obviously not.I would appreciate to straighten this out..if not through BBB, then legally.Thx *******************************

American Web Nerds is NOT a BBB Accredited Business.

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