We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Hosting

Monkey Brains

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

Complaints

This profile includes complaints for Monkey Brains's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Monkey Brains has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contacted Monkey Brains to sign up for their internet service and were informed that a $250 installation fee was required for the necessary equipment. We were also told that there was a 30-day trial period during which we could cancel and receive a full refund if we were not satisfied with the service.The installation took place on April 9th. Over those next few days we noticed problems and, on April 21st, I called to report that it was not working as expected and we were experiencing significant issues. Monkey Brains acknowledged the problem and attempted to address it, sending technicians out multiple times over the following weeks. We were initially told that the company was committed to resolving the issue, including potentially installing additional equipment, but those promises were not fulfilled.Throughout this process, we made multiple follow-up calls and submitted support tickets, many of which went unanswered. Despite our efforts to give the company time to fix the issue, progress stalled. From our perspective, Monkey Brains delayed resolution efforts long enough for the 30-day trial period to expire. Once we were informed that no further action would be taken to improve the service, we requested to cancel and receive a refund, as the service remained non-functional and did not meet the standards initially promised.Monkey Brains is now refusing to refund the $250 installation fee, citing the expiration of the 30-day trial perioddespite the fact that we raised the issue well within that timeframe and allowed them additional time to address it in good faith. We genuinely wanted the service to work and cooperated fully with their troubleshooting efforts, but after weeks of unresolved issues, we are left with a service that doesnt function and equipment we cannot use.We are seeking a full refund of the $250 installation fee, as the service never became operational and the terms of the 30-day trial were not honored in good faith.

    • Initial Complaint

      Date:01/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 18 2023 Monkey brains contacted me to schedule maintenance of their equipment. I was not able to be home during their hours the technician advised he could do the maintenance without me home but asked permission to go on the roof which I did for December 20th. The rains starting on January 16th leaked in same spot the technician had to access equipment. They did not advise they did any damage and just left it only for me to discover it a month later. I took pictures and video of cracked tiles and path made along with water damage inside. Of course all denied by the company of any wrongdoing or remedy of any kind.

    • Initial Complaint

      Date:01/03/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our service started with Monkey brains internet on 10/12/23 when they installed hardware without our knowing consent, consisting of a dish mounted high on top of our roof. The service was inconsistent from them right away. The following dates and methods to resolve the inconsistency are: By phone on 11/6/23, and by email on 12/17/23, and 01/02/24. When trying to cancel our service they demanded an additional $100 fee to remove the unreliable hardware stating that if we had only contacted them earlier it would be free. We need the BBBs help to have Monkeybrains remove the hardware, return our roof to original uninstalled condition (they literally drilled holes in our roof so we are deeply concerned it will leak when this hardware is removed) and refund us the original installation fee of $115.

    Monkey Brains is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.