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Business Profile

Wholesale Computers

Cult of Mac

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Computers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product advertised at Cult of Mac deals for lifetime storage, for USD ***** and the provider "prism drive.com" ..The deal is still available here:******************************************************************************************************** My order number was #******** I was not aware that this purchase was not at all refundable and to make it worse, I read a lot of complaints about the actual company "Prism Drive" and they didn't offer a way to sync files (like Dropbox/OneDrive and other Storage providers) which was a deal breaker for me on top of all the shady information about the company, more info detailed here:*******************************************************************************************

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we purchased a MacBook Air from cult of Mac as a gift for our 12 year old. The MacBook Air was sold through a third-party vendor, the MacBook is defective, and will not start up or boot, and neither Cult of Mac nor the vendor will resolve the issue.

    Business Response

    Date: 02/14/2023

    I called the customer who filed the complaint and was told that the third-party company that took the order has responded and is in the process of replacing the faulty computer. The customer also admitted that they hadnt tried to contact Cult of Mac directly only the third party company, so we were unaware of the issue. 

    The customer said that they will withdraw the claim against us if/when they receive a replacement computer, which should hopefully be within a few days.

    I hope that this letter clarifies our position.

    Happy to answer any other questions.

    Many thanks, ***************

    Customer Answer

    Date: 02/20/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Cult of Mac is NOT a BBB Accredited Business.

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