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Business Profile

Humidifiers

ToLife Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Humidifiers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dehumidifier that stopped working. It has a 1 yr warranty on,the reason I bought it.I have emailed 6x with the information requested by ***** on March 2nd 2025...also called the customer service ********* only to get am AI generated loop.

  • Initial Complaint

    Date:12/27/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a ToLife 62-oz dehumidifier (TZ-C4S is the product number, per the ToLife manual) on October 1, 2023 on **********. The item has a 1-year warranty. After purchase, ToLife messaged me on ******'s message platform and offered a 2-year warranty.The product was used in a normal fashion but stopped working -- before the 1-year warranty expired -- in September, less than a year after purchase. ToLife's manual states: "Within 1 year after your purchase, shall the product have defects, we will provide are (sic) refund or resend you a new one. Please email us with your order number or contact the seller on ******." I did both -- AND I called ToLife directly. ToLife followed up with me on September 20, sending me a message through ******'s messaging service that if I wanted a refund, to reply with "Full refund." I did this. No refund was given. Silence from ToLife.I have since followed up multiple times over the last few months by phone, email and ******'s messaging system. The refund has not happened. ToLife is not responding. I believe I've tried to contact ToLife at least 8 different times since it offered to refund me: A mix of phone, emails, Amazon messages, and its web form on its website, and no resolution from ToLife.I have since seen multiple users on ********** complain of similar problems with ToLife in product reviews in recent months: The product stops working within the warranty, the customer seeks a refund, but the customer never gets a refund.I wanted the ********************** to be aware of this company and would appreciate if there is any type of follow-up that could be shared with me.Thank you for your time!

    Business Response

    Date: 02/15/2025

    Dear ******* ******,
    We recently received notice of your BBB complaint regarding order #***-8405827-3049804, and we sincerely apologize for any inconvenience this has caused you. We truly value our customers and want to ensure we resolve this matter to your satisfaction.
    To address your concern, we would like to offer you the following resolution options:
    ? Full Refund We can process a refund back to your original payment method immediately.
    ? Free Replacement If you prefer, we are happy to send you a replacement product at no additional cost.
    Please let us know which option works best for you, and we will proceed with the necessary arrangements as soon as possible.
    We appreciate your patience and look forward to resolving this matter quickly.

    Customer Answer

    Date: 02/25/2025

     
    Complaint: 22711680

    I am rejecting this response because it appears that I need to reply with either "Full Refund" or "Full Replacement" -- and I was unable to do that in this BBB message web form.

    My reply is: "Full Refund." I'd like the business to refund to my original payment method.

    Sincerely,

    ******* ******

ToLife Inc. is NOT a BBB Accredited Business.

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