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Business Profile

Health Club

Powerhouse Gym San Jacinto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Employer let me go Friday November 29th and is refusing to get me my final check. Also this is the tenth time they short me on my pay check and take days to weeks to finally get paid.

  • Initial Complaint

    Date:09/23/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a week trial period for $5. They tried charging me $40 a few days later and now want me to pay $80 to cancel!! Do not go here at all.

  • Initial Complaint

    Date:01/25/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello Mr/Ms,
    On Wednesday, I went to the Powerhouse gym in ******* to renew my gym membership. The membership that I purchased was VIP. The price that I paid was $300 in cash. This membership gave me access to all three locations of the gym as well as access to all the equipment. I signed a contract and received a receipt at the end of the transaction. The following day I went to the gym in San Jacinto and they set up my finger scan so I could check in for future visits. Thereafter, I completed my workout and I left. I returned to the gym in San Jacinto on Saturday. I was greeted by the employees in the front as I scanned my finger and continued with my workout, about 10 to 15 minutes into my workout, the employee ***** came back to where I was working out and informed me that I had to leave the gym because I got the membership at the other location. I explained to him that I will not leave the gym because I have a contract and a receipt and I would be happy to show him the receipt. He proceeded to call the police to escort me out. When the police arrived I explained to the officer that I have a contract and showed her the receipt. He responded to the officer by claiming the contract was revoked. Since ***** had just informed me about this, I asked him why they aren't providing me with a refund. He refused to give me a refund and told me to try to get it from the other location. ***** informed me he will send me an email that shows my contract being revoked. However, after I was escorted out I checked my email and the contract he sent to me had no indication that it was revoked. This employee's actions were very unprofessional and unethical. If there was truly an issue with my contract, I should be informed in a respectable manner prior to my entrance to the gym or via letter in the mail. I was humiliated in front of many people, I felt anxious and had a panic attack after this incident.

Powerhouse Gym San Jacinto is NOT a BBB Accredited Business.

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