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Business Profile

Portrait Photographers

The House of Portraits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portrait Photographers.

Complaints

This profile includes complaints for The House of Portraits's headquarters and its corporate-owned locations. To view all corporate locations, see

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The House of Portraits has 2 locations, listed below.

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    • The House of Portraits

      1215 S Buena Vista St Ste a San Jacinto, CA 92583-4600

    • The House of Portraits

      102 East Mayberry Avenue Hemet, CA 92543

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was hired by my sons baseball league to take photos. I paid ahead of time for a large package. It has now been a month and the only thing I have received from this company is an email with a proof photo asking me to purchase more photos. *** sent several emails and calls asking where my pictures are and for my digital download picture that I had purchased with no response. I called today and a very rude lady answered saying didnt you already email and I said yes and its not resolved. She didnt take any of my information and told me to wait 6 weeks for an email with my digital download? I asked her why when clearly the picture is ready since they sent me a proof and asked for more money and she said she would tell her manager I didnt receive it and hung up on me. Still no word on when this company will be able to send an email, or when I will receive my order in the mail. Absolutely terrible customer service. Order #********

      Business Response

      Date: 04/25/2024

      This customer reached out to us via ******** on April 5th.  We have record of two emails from her on this same day and our customer service was very clear about when the digital image was originally sent and when it was then re-sent.  She received a response within an hour of her emails being received.

      Management then proceeded to send her a message via ******** explaining our process in detail and apologizing for the confusion.  The receipt clearly states that all orders will be received within 4-6 weeks.  And we were well within this timeframe.

      We simply sent out a proof of the photo that is an automatic feature of our online ordering process.  We were not asking for her to spend any more money, as she had already completed a pre-order.

      Customer states that she received all photos that were ordered (prints and digital copy) and as of today has not responded to the ******** message that was sent to her directly by me, the owner.

      Thanks,

      *******************
      The House of Portraits

    The House of Portraits is NOT a BBB Accredited Business.

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