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Business Profile

Camp

Karagod

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $850 * 2 (two children) for this camp. a few days before the camp , large fires started around the camp area (******** ) and there started evacuations In the area . The camp organizer was very unprofessional and didn't want to cancel the camp because in this case they would have to refund us money. When I called her , she said things like "if you don't feel comfortable you don't have to send your child " and then "if this was my child I wouldn't sent send them ". She went back and forth and finally canceled it , but only gave us 50% money back . Instead of keeping half of our money , she should've kept a small percentage. Unfortunately this is a second case with this business . In 2020, they canceled this camp months ahead of time "because of Covid" and gave us only 50% back. Similarly , they could keep a small percentage and not half is the money . It seems they're making business by taking and keeping lots of money of their customers .

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