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Business Profile

Collections Agencies

A.S.A.P. Collection Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged excessive amounts of charges that exceed the amount they were asked to help collect. I asked them to work with me, and reduce the fee, but all they are out to do is rip people off. I don't know how they are able to charge excessive amounts in charges/fees especially exceeded the collection amount. That should be against the law.They are very rude, are not helpful, and are difficult to deal with. It was difficult for me to gather all the money they were charging, and are STILL trying to collect money from me when I paid the balance. I would like help resolving this, as I am not going to let them keep trying to take money from me.

    Business Response

    Date: 04/15/2024

    This account was closed by our office as paid in full on 3/15/2024 which paid the account in full through February 2024.

    A.S.A.P. Collection Services is a collection service that specializes in collecting delinquent homeowner association assessments. In this type of collection, the Association incurs the collection charges and collects their incurred charges from the delinquent owners.

    A.S.A.P.has a contact with SAN DIEGO COUNTRY ESTATES ASSOCIATION to collect on delinquent accounts that the Association submits to our office for collection.

    We handled the Barajass (Owners) account on behalf of SAN DIEGO COUNTRY ESTATES ASSOCIATION.
    The ******* own a property within SAN DIEGO COUNTRY ESTATES ASSOCIATION (Association) and were delinquent in paying their monthly assessments.
    The Owners paid the account in full through the month of FEBRUARY 2024 on 3/5/2024. The Association forgave some of the debt for us to settle the account for them.
    Prior to being sent to our office the Association sent to the *******:
    Monthly Billing Statements reflecting the charges and their balance
    Courtesy Notice 6/1/2023 with accounting showing the account delinquent since 2/1/2023
    No payments were made.
    The account was set up with A.S.A.P. on 7/7/2023 covering six months of no payments.
    A.S.A.P. sent a Pre-Collection Payment Plan Offer 7/14/2023 with a due date of 8/18/2023; and the required Validation Notice.
    Notice of Intent to Lien was sent 8/22/2023 with a due date of 9/26/2023
    Notice of Delinquent Assessment Lien was recorded with the County 10/2/2023
    Notice of Recorded Lien letter was sent 10/06/2023
    Owners called A.S.A.P. a few times in January 2024 requesting reductions on the Associations account; which was submitted to the Association for consideration
    A Partial payment was received and applied to the account and a receipt of payment confirmation letter was sent 2/8/2024
    Another Partial payment was received and applied to the account and a receipt of payment confirmation letter was sent 3/5/2024
     The Association approved reducing $120 late fees,  and some interest; all other charges remained
    An email to the Owners was sent 3/15/2024 letting them know that the account was closed and the account is considered paid in full through February 2024.
    The Release of Lien was prepared 3/19/2024 and was officially released on 3/22/2024
    CASE CLOSED 3/28/2024

    Please CHANGE OUR OFFICE ADDRESS TO *********************************************************** our OLD ADDRESS ********************************************

A.S.A.P. Collection Service is NOT a BBB Accredited Business.

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